Question 1

According to Herzberg's two-factor theory, hygiene factors include:

Accepted Answer

A)  recognition. 
B)  interpersonal relationships. 
C)  the work itself. 
D)  personal growth. 
A)  recognition. 
B)  interpersonal relationships. 
C)  the work itself. 
D)  personal growth. B

Question 2

Explain positive reinforcement with a suitable example.

Accepted Answer

Positive reinforcement is the administration of a pleasant and rewarding consequence immediately following a desired behavior. A good example of positive reinforcement is immediate praise for an employee who does a little extra in his or her work. Studies have shown that positive reinforcement does help to improve performance. In addition, nonfinancial reinforcements such as positive feedback, social recognition, and attention are just as effective as financial rewards.

Question 3

Explain how positive and negative motives can cause people to take action. Provide examples.

Accepted Answer

Answers will vary. People have both positive and negative motives that cause them to engage in specific behaviors or activities. Motives can be driven by fear or pain or by growth or pleasure. Motives also come from within a person (intrinsic) or are triggered from without (extrinsic). Extrinsic positive motives include rewards such as pay raises, bonuses, and praise. Intrinsic positive motives involve helping people enjoy their work and get a sense of accomplishment. Extrinsic negative motives include threats and punishments. Intrinsic negative motives tap into people's self-doubts and anxieties.

Question 4

Which of the following primarily affects employee engagement?

Accepted Answer

A)  The behavior of coworkers 
B)  The behavior of unions 
C)  The behavior of leaders 
D)  The behavior of customers 
A)  The behavior of coworkers 
B)  The behavior of unions 
C)  The behavior of leaders 
D)  The behavior of customers

Question 5

Which of the following is true of extrinsic rewards?

Accepted Answer

A)  They are under the control of an individual. 
B)  They come from solving problems to benefit others. 
C)  They are given by another person, typically a supervisor. 
D)  They appeal to the "higher" needs of individuals. 
A)  They are under the control of an individual. 
B)  They come from solving problems to benefit others. 
C)  They are given by another person, typically a supervisor. 
D)  They appeal to the "higher" needs of individuals.

Question 6

Bonuses and praise are examples of the _____ approach to motivate people.

Accepted Answer

A)  intrinsic negative 
B)  intrinsic positive 
C)  extrinsic negative 
D)  extrinsic positive 
A)  intrinsic negative 
B)  intrinsic positive 
C)  extrinsic negative 
D)  extrinsic positive

Question 7

One way to increase a job's motivational and empowerment potential is to:

Accepted Answer

A)  increase skill variety. 
B)  use reward and punishment. 
C)  use the carrot-and-stick method of motivation. 
D)  focus on an employee's "lower" needs. 
A)  increase skill variety. 
B)  use reward and punishment. 
C)  use the carrot-and-stick method of motivation. 
D)  focus on an employee's "lower" needs.

Question 8

A fully engaged employee is one who cares deeply about the organization and actively seeks to serve the mission.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following actions is an example of positive reinforcement?

Accepted Answer

A)  Withholding praise 
B)  Reprimanding an employee 
C)  Recommending a pay raise 
D)  Avoiding negative statements 
A)  Withholding praise 
B)  Reprimanding an employee 
C)  Recommending a pay raise 
D)  Avoiding negative statements

Question 10

The _____ states that positively reinforced behavior tends to be repeated and behavior that is not reinforced tends not to be repeated.

Accepted Answer

The answer of The _____ states that positively reinforced behavior...

Question 11

Which of the following is true of the equity theory of motivation?

Accepted Answer

A)  Motivation depends on individuals' mental expectations about their ability to perform tasks and receive desired   rewards. 
B)  Behavior that is not reinforced with positive attention and rewards will gradually disappear. 
C)  People will believe they are treated fairly if they perceive their rewards as equal to what others receive for similar contributions. 
D)  If the outcomes that are available from high effort and good performance are not valued by an employee, motivation will be low. 
A)  Motivation depends on individuals' mental expectations about their ability to perform tasks and receive desired   rewards. 
B)  Behavior that is not reinforced with positive attention and rewards will gradually disappear. 
C)  People will believe they are treated fairly if they perceive their rewards as equal to what others receive for similar contributions. 
D)  If the outcomes that are available from high effort and good performance are not valued by an employee, motivation will be low.

Question 12

According to Herzberg's two-factor theory, the leader's role is to:

Accepted Answer

A)  use motivators to meet the higher-level needs of employees. 
B)  provide only hygiene factors to employees. 
C)  only remove dissatisfiers. 
D)  use system-wide rewards. 
A)  use motivators to meet the higher-level needs of employees. 
B)  provide only hygiene factors to employees. 
C)  only remove dissatisfiers. 
D)  use system-wide rewards.

Question 13

According to the acquired needs theory, which of the following characteristics describe people who have a high need for affiliation?

Accepted Answer

A)  Passive and uncritical 
B)  Successful "integrators" whose job is to coordinate the work of departments 
C)  Tend to enjoy work that is entrepreneurial and innovative 
D)  Successfully attain the top levels in the organizational hierarchy 
A)  Passive and uncritical 
B)  Successful "integrators" whose job is to coordinate the work of departments 
C)  Tend to enjoy work that is entrepreneurial and innovative 
D)  Successfully attain the top levels in the organizational hierarchy

Question 14

An example of intrinsic positive motivation is:

Accepted Answer

A)  volunteering for a fun task. 
B)  receiving a gift card for good performance. 
C)  reading a book because it's required for a class. 
D)  practicing a song to avoid embarrassment when playing the violin in the school band. 
A)  volunteering for a fun task. 
B)  receiving a gift card for good performance. 
C)  reading a book because it's required for a class. 
D)  practicing a song to avoid embarrassment when playing the violin in the school band.

Question 15

Which of the following statements is true of the carrot-and-stick approach to motivation?

Accepted Answer

A)  It focuses on long-term goals. 
B)  It enables each person's success to be mutually enjoyed. 
C)  It creates a culture of competition due to the presence of intrinsic rewards. 
D)  It tends to focus on lower needs. 
A)  It focuses on long-term goals. 
B)  It enables each person's success to be mutually enjoyed. 
C)  It creates a culture of competition due to the presence of intrinsic rewards. 
D)  It tends to focus on lower needs.

Question 16

According to Maslow's hierarchy of needs theory of motivation, the most basic human needs are:

Accepted Answer

A)  esteem needs. 
B)  affiliation needs. 
C)  physiological needs. 
D)  safety needs. 
A)  esteem needs. 
B)  affiliation needs. 
C)  physiological needs. 
D)  safety needs.

Question 17

_____ refers to the forces either internal or external to a person that arouse enthusiasm and persistence to pursue a certain course of action.

Accepted Answer

The answer of _____ refers to the forces either internal...

Question 18

Which of the following actions can a leader take to empower an employee?

Accepted Answer

A)  Tell the employee how to complete a task. 
B)  Provide the company's financial data to the employee. 
C)  Increase the employee's salary. 
D)  Tell the employee he or she will be terminated unless performance improves. 
A)  Tell the employee how to complete a task. 
B)  Provide the company's financial data to the employee. 
C)  Increase the employee's salary. 
D)  Tell the employee he or she will be terminated unless performance improves.

Question 19

Empowerment is power sharing, the delegation of power or authority to subordinates in the organization.

Accepted Answer

A) True 
 B)False

Question 20

People with a high need for achievement tend to enjoy work that is entrepreneurial and innovative.

Accepted Answer

A) True 
 B)False

According to Herzberg's two-factor theory, hygiene factors include:

Explain positive reinforcement with a suitable example.

Explain how positive and negative motives can cause people to take action. Provide examples.

Which of the following primarily affects employee engagement?

Which of the following is true of extrinsic rewards?

Bonuses and praise are examples of the _____ approach to motivate people.

One way to increase a job's motivational and empowerment potential is to:

A fully engaged employee is one who cares deeply about the organization and actively seeks to serve the mission.

Which of the following actions is an example of positive reinforcement?

The _____ states that positively reinforced behavior tends to be repeated and behavior that is not reinforced tends not to be repeated.

Which of the following is true of the equity theory of motivation?

According to Herzberg's two-factor theory, the leader's role is to:

According to the acquired needs theory, which of the following characteristics describe people who have a high need for affiliation?

An example of intrinsic positive motivation is:

Which of the following statements is true of the carrot-and-stick approach to motivation?

According to Maslow's hierarchy of needs theory of motivation, the most basic human needs are:

_____ refers to the forces either internal or external to a person that arouse enthusiasm and persistence to pursue a certain course of action.

Which of the following actions can a leader take to empower an employee?

Empowerment is power sharing, the delegation of power or authority to subordinates in the organization.

People with a high need for achievement tend to enjoy work that is entrepreneurial and innovative.

What Does It Mean to Be a Leader

Traits Behaviors and Relationships

Contingency Approaches to Leadership

The Leader As Individual

Leadership Mind and Emotion

Courage and Moral Leadership

Followership

Leadership Communication

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Leading Change

Filters

Exam 8: Motivation and Empowerment

According to Herzberg's two-factor theory, hygiene factors include:

Explain positive reinforcement with a suitable example.

Explain how positive and negative motives can cause people to take action. Provide examples.

Which of the following primarily affects employee engagement?

Which of the following is true of extrinsic rewards?

Bonuses and praise are examples of the _____ approach to motivate people.

One way to increase a job's motivational and empowerment potential is to:

A fully engaged employee is one who cares deeply about the organization and actively seeks to serve the mission.

Which of the following actions is an example of positive reinforcement?

The _____ states that positively reinforced behavior tends to be repeated and behavior that is not reinforced tends not to be repeated.

Which of the following is true of the equity theory of motivation?

According to Herzberg's two-factor theory, the leader's role is to:

According to the acquired needs theory, which of the following characteristics describe people who have a high need for affiliation?

An example of intrinsic positive motivation is:

Which of the following statements is true of the carrot-and-stick approach to motivation?

According to Maslow's hierarchy of needs theory of motivation, the most basic human needs are:

_____ refers to the forces either internal or external to a person that arouse enthusiasm and persistence to pursue a certain course of action.

Which of the following actions can a leader take to empower an employee?

Empowerment is power sharing, the delegation of power or authority to subordinates in the organization.

People with a high need for achievement tend to enjoy work that is entrepreneurial and innovative.

What Does It Mean to Be a Leader

Traits Behaviors and Relationships

Contingency Approaches to Leadership

The Leader As Individual

Leadership Mind and Emotion

Courage and Moral Leadership

Followership

Leadership Communication

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Leading Change

Filters