Question 1

The _____ perspective identifies the infrastructure and skills needed to carry out business processes,interact with customers,and achieve long-term financial growth.

Accepted Answer

A)  customer 
B)  learning and growth 
C)  financial 
D)  business process 
A)  customer 
B)  learning and growth 
C)  financial 
D)  business process B

Question 2

_____ refers to a four-stage process that provides the mechanisms and systems that monitor the transformation process,ensuring that outputs are produced to the desired quality,quantity,and specification of an organization.

Accepted Answer

A)  Control cycle 
B)  Trend analysis 
C)  Scenario building 
D)  SWOT analysis 
A)  Control cycle 
B)  Trend analysis 
C)  Scenario building 
D)  SWOT analysis A

Question 3

Discuss TQM,Six Sigma and ISO 9000.

Accepted Answer

The ultimate goal of Total Quality Management is satisfying customer needs through a set of four reinforcing principles: customer focus,process focus,teamwork and participation,and continuous improvement.Formal measurement tools such as sampling,statistical analysis,benchmarking,and run charts are typically used.
More and more companies have turned to Six Sigma to quickly reduce operating costs in search of a competitive advantage.In practice,Six Sigma uses a method known as DMAIC,which stands for define,measure,analyze,improve,and control.It entails defining a problem precisely,measuring to clarify the process,analyzing the process to identify root problems,improving the process by considering several solutions,and controlling through ongoing measurements to ensure the problem does not recur.
Another major program that has become popular in recent years is called ISO 9000,an international control mechanism that pursues high-quality products by ensuring high-quality processes.

Question 4

Which of the following is the first step involved in benchmarking?

Accepted Answer

A)  Harvesting and analyzing data 
B)  Finding the best companies for each process 
C)  Identifying the processes to benchmark 
D)  Creating plans for improvement 
A)  Harvesting and analyzing data 
B)  Finding the best companies for each process 
C)  Identifying the processes to benchmark 
D)  Creating plans for improvement

Question 5

Which of the following perspectives refers to the framework that identifies the infrastructure and skills needed to carry out business processes,interact with customers,and achieve long-term financial growth?

Accepted Answer

A)  Internal business process perspective 
B)  Customer perspective 
C)  Learning and growth perspective 
D)  Financial perspective 
A)  Internal business process perspective 
B)  Customer perspective 
C)  Learning and growth perspective 
D)  Financial perspective

Question 6

For the balanced scorecard to be valuable,measurements from the customer perspective must link directly to financial results.

Accepted Answer

A) True 
 B)False

Question 7

_____ is defined as the process of evaluating behaviors and outputs to see whether standards have been met or objectives have been obtained.

Accepted Answer

A)  Benchmarking 
B)  Measurement 
C)  De-escalation 
D)  Strategic control 
A)  Benchmarking 
B)  Measurement 
C)  De-escalation 
D)  Strategic control

Question 8

While a business is in the harvest stage,investment outweighs profitability.

Accepted Answer

A) True 
 B)False

Question 9

_____ is an international control mechanism that pursues high-quality products by ensuring high-quality processes.

Accepted Answer

A)  ISO 9000 
B)  Benchmarking 
C)  Six Sigma 
D)  Total Quality Management 
A)  ISO 9000 
B)  Benchmarking 
C)  Six Sigma 
D)  Total Quality Management

Question 10

Which of the following refers to the quantitative and qualitative things that are most important to customers?

Accepted Answer

A)  Financial economies 
B)  Core competencies 
C)  Value propositions 
D)  Internal business processes 
A)  Financial economies 
B)  Core competencies 
C)  Value propositions 
D)  Internal business processes

Question 11

Describe benchmarking.

Accepted Answer

The concept of benchmarking broadens a m

Question 12

What is a balanced scorecard? Briefly describe its perspectives.

Accepted Answer

Balanced scorecard is the method created

Question 13

Internal business processes are important because:

Accepted Answer

A)  they are the quantitative and qualitative things that customers value most. 
B)  they link key customer-based metrics such as market share to the financial performance of a firm. 
C)  they focus mainly on choosing the financial measurements that are important for reaching strategic goals. 
D)  they represent the day-to-day operations that deliver products and services to customers. 
A)  they are the quantitative and qualitative things that customers value most. 
B)  they link key customer-based metrics such as market share to the financial performance of a firm. 
C)  they focus mainly on choosing the financial measurements that are important for reaching strategic goals. 
D)  they represent the day-to-day operations that deliver products and services to customers.

Question 14

Define control cycle and explain how it is used to improve the firm's performance.

Accepted Answer

The control cycle is a four-stage proces

Question 15

ISO 9000 is a program that focuses on improving the firm's products but not the processes involved.

Accepted Answer

A) True 
 B)False

Question 16

_____ is the process of recalibrating or confirming a firm's strategy in light of changes in the external environment.

Accepted Answer

A)  Strategic positioning 
B)  Value chain analysis 
C)  Strategic control 
D)  Benchmarking 
A)  Strategic positioning 
B)  Value chain analysis 
C)  Strategic control 
D)  Benchmarking

Question 17

Benchmarking involves allocating and measuring expected quantitative and qualitative outcomes of a firm.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following questions should the managers address as they design control systems?

Accepted Answer

A)  What it is? 
B)  Who should design? 
C)  How to design? 
D)  Is it relevant? 
A)  What it is? 
B)  Who should design? 
C)  How to design? 
D)  Is it relevant?

Question 19

_____ is a quantitative approach that uses a method known as DMAIC,which stands for define,measure,analyze,improve,and control.

Accepted Answer

A)  Benchmarking 
B)  Six Sigma 
C)  Budgeting 
D)  Total Quality Management 
A)  Benchmarking 
B)  Six Sigma 
C)  Budgeting 
D)  Total Quality Management

Question 20

The accounting system used to assess the specific cost components of producing a product or service is known as _____.

Accepted Answer

A)  economic value added 
B)  return on equity 
C)  activity-based costing 
D)  economies of scale 
A)  economic value added 
B)  return on equity 
C)  activity-based costing 
D)  economies of scale

The _____ perspective identifies the infrastructure and skills needed to carry out business processes,interact with customers,and achieve long-term financial growth.

_____ refers to a four-stage process that provides the mechanisms and systems that monitor the transformation process,ensuring that outputs are produced to the desired quality,quantity,and specification of an organization.

Discuss TQM,Six Sigma and ISO 9000.

Which of the following is the first step involved in benchmarking?

Which of the following perspectives refers to the framework that identifies the infrastructure and skills needed to carry out business processes,interact with customers,and achieve long-term financial growth?

For the balanced scorecard to be valuable,measurements from the customer perspective must link directly to financial results.

_____ is defined as the process of evaluating behaviors and outputs to see whether standards have been met or objectives have been obtained.

While a business is in the harvest stage,investment outweighs profitability.

_____ is an international control mechanism that pursues high-quality products by ensuring high-quality processes.

Which of the following refers to the quantitative and qualitative things that are most important to customers?

Describe benchmarking.

What is a balanced scorecard? Briefly describe its perspectives.

Internal business processes are important because:

Define control cycle and explain how it is used to improve the firm's performance.

ISO 9000 is a program that focuses on improving the firm's products but not the processes involved.

_____ is the process of recalibrating or confirming a firm's strategy in light of changes in the external environment.

Benchmarking involves allocating and measuring expected quantitative and qualitative outcomes of a firm.

Which of the following questions should the managers address as they design control systems?

_____ is a quantitative approach that uses a method known as DMAIC,which stands for define,measure,analyze,improve,and control.

The accounting system used to assess the specific cost components of producing a product or service is known as _____.

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Organizational Change

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Decision Making

Conflict and Negotiation

Leading Teams

Motivation

Communication

Networking

Filters

Exam 10: Performance Management

The _____ perspective identifies the infrastructure and skills needed to carry out business processes,interact with customers,and achieve long-term financial growth.

_____ refers to a four-stage process that provides the mechanisms and systems that monitor the transformation process,ensuring that outputs are produced to the desired quality,quantity,and specification of an organization.

Discuss TQM,Six Sigma and ISO 9000.

Which of the following is the first step involved in benchmarking?

Which of the following perspectives refers to the framework that identifies the infrastructure and skills needed to carry out business processes,interact with customers,and achieve long-term financial growth?

For the balanced scorecard to be valuable,measurements from the customer perspective must link directly to financial results.

_____ is defined as the process of evaluating behaviors and outputs to see whether standards have been met or objectives have been obtained.

While a business is in the harvest stage,investment outweighs profitability.

_____ is an international control mechanism that pursues high-quality products by ensuring high-quality processes.

Which of the following refers to the quantitative and qualitative things that are most important to customers?

Describe benchmarking.

What is a balanced scorecard? Briefly describe its perspectives.

Internal business processes are important because:

Define control cycle and explain how it is used to improve the firm's performance.

ISO 9000 is a program that focuses on improving the firm's products but not the processes involved.

_____ is the process of recalibrating or confirming a firm's strategy in light of changes in the external environment.

Benchmarking involves allocating and measuring expected quantitative and qualitative outcomes of a firm.

Which of the following questions should the managers address as they design control systems?

_____ is a quantitative approach that uses a method known as DMAIC,which stands for define,measure,analyze,improve,and control.

The accounting system used to assess the specific cost components of producing a product or service is known as _____.

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Organizational Change

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Decision Making

Conflict and Negotiation

Leading Teams

Motivation

Communication

Networking

Filters