Exam 7: Communicating Effectively

Selective attention is:

People use ____________________ to indicate emotions in e-mail.

When sending email, you should never:

A campaign speech is an example of:

Communication always requires both a sender and a receiver.

Eye contact can convey:

Communication is the exchange of ____________________.

A press conference is an example of two-way communication.

One-way communication:

____________________ communication includes body language, facial expressions, eye contact, and voice qualities.

A "seller" tends to be:

____________________ is the degree to which a person is closed or open in his or her dealings with others.

Two-way communication requires:

Most of the impact of face-to-face communication comes from speech.

It's considered bad manners to write emails in all capital letters.

A message can consist of:

Which of the following is a barrier to effective communication?

One-way communication is far more effective than two-way communication.

____________________ in communication ranges from asking questions (low) to telling others what's expected (high).

An "achiever" tends to be: