Exam 14: Solving Network Problems

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The ____ approach to network problem solving requires narrowing down possible sources of the problem and having known working replacement parts on hand so that they can be swapped out.

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Solving by example is one of the easiest and fastest ways to solve a problem because it requires no special knowledge or problem-solving skills.

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When should you contact a manufacturer's technical support? How should you do it?

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A(n)____ measures a cable's resistance and determines whether a cable break occurred.

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Advanced cable testers can measure message frame counts, collisions, congestion errors, and beaconing information or broadcast storms.

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Under which conditions is the trial-and-error method not advisable?

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A(n)____________________ (DVM)is the most basic electrical measuring device.

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____ concentrates in preventing problems through planning and management.

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What is the set of documents that should be included in any network plan?

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The ____ problem solving method consists in the process of comparing something that doesn't work with something that does, and then making modifications to the nonfunctioning item until it performs like the functioning one.

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____ systems provide battery power to computers so that they can be shut down without data loss.

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Step 1 is "determine the problem definition and scope". Explain this step.

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One way to eliminate the effects of power fluctuations, especially on servers, is to connect them to ______________________________ (UPSs).

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____-capable devices, such as hubs, routers, and switches, contain software agents called probes that collect data and communicate with a management station by using SNMP.

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Each SNMP software agent monitors network traffic and device status and stores information in a(n)______________________________ (MIB).

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SNMP defines a single MIB type to collect network data, but RMON1 defines ____ additional MIB types, called RMON groups, to provide a more comprehensive set of data about network use.

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____ are excellent tools for checking patch cables and testing for correct termination of a cable at the patch panel and jack.

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____ concentrates on repairing and controlling existing damage.

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RMON2 is designed to capture data and collect statistics at the Data Link and Physical layers.

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The ____ approach to network problem solving is what most people think of as network support.

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