Question 1

The process of refining the system to make sure that it continues to meet business and organizational needs is called _____.

Accepted Answer

A)  change management 
B)  project assessment 
C)  system maintenance 
D)  system review 
E)  system support 
A)  change management 
B)  project assessment 
C)  system maintenance 
D)  system review 
E)  system support C

Question 2

Postimplementation activities attempt to _____ the organization after the successful transition to the new system.

Accepted Answer

A)  streamline 
B)  refreeze 
C)  down size 
D)  right size 
E)  improve 
A)  streamline 
B)  refreeze 
C)  down size 
D)  right size 
E)  improve B

Question 3

The conversion style that recommends operating the new system along side the old system for a trial period is known as _____.

Accepted Answer

A)  direct 
B)  parallel 
C)  phased 
D)  pilot 
E)  simultaneous 
A)  direct 
B)  parallel 
C)  phased 
D)  pilot 
E)  simultaneous B

Question 4

Mark has been asked to develop a conversion strategy for a soon-to-be-completed systems project. Only three marketing managers will sporadically use the new system, a small marketing advisory system. The conversion must be completed in less than a week. The organization has not fully budgeted the IS departments requested conversion costs. Identify the three characteristics for a conversion strategy and make a recommendation to Mark on the conversion modules process to be used.

Accepted Answer

The three characteristics for a conversi

Question 5

One of the earliest models for managing organizational change was developed by Kurt Lewin. Lewin argued that change is a three-step process: unfreeze, change, refreeze.

Accepted Answer

A) True 
 B)False

Question 6

The main problem with the parallel conversion method, where the new system is operated side by side with the old system, is the added expense of operating two systems that perform the same function.

Accepted Answer

A) True 
 B)False

Question 7

There are three important factors to consider in selecting a conversion strategy: risk, cost, and performance.

Accepted Answer

A) True 
 B)False

Question 8

It is critical in change management to understand that the real costs and benefits are far more important than the perceived costs and benefits, because people act on what is true, not on what they believe to be true.

Accepted Answer

A) True 
 B)False

Question 9

Enhancements suggested by users to make the system easier to use are given higher priority than bug fixes.

Accepted Answer

A) True 
 B)False

Question 10

Mark has been asked to develop a conversion strategy for a soon-to-be-completed systems project. Only three marketing managers will sporadically use the new system, a small marketing advisory system. The conversion must be completed in less than a week. The organization has not fully budgeted the IS departments requested conversion costs. Identify the three characteristics for a conversion strategy and make a recommendation to Mark for a conversion style.

Accepted Answer

The three characteristics for a conversi

Question 11

Which of the following is the most costly aspect of the installation process?

Accepted Answer

A)  change management 
B)  conversion 
C)  maintenance 
D)  training 
E)  analysis 
A)  change management 
B)  conversion 
C)  maintenance 
D)  training 
E)  analysis

Question 12

The training should cover all the capabilities of the new system so users understand what each module does.

Accepted Answer

A) True 
 B)False

Question 13

Change management is the process of helping people to adopt and adapt to the to-be system and its accompanying work processes without undue stress.

Accepted Answer

A) True 
 B)False

Question 14

The conversion strategy that will require the least amount of time is _____.

Accepted Answer

A)  direct conversion of the entire system at all locations simultaneously 
B)  direct conversion of the system by modules throughout locations in phases 
C)  parallel conversion of the entire system at all locations simultaneously 
D)  parallel conversion of the system by modules at all locations simultaneous 
E)  All are about the same in terms of time 
A)  direct conversion of the entire system at all locations simultaneously 
B)  direct conversion of the system by modules throughout locations in phases 
C)  parallel conversion of the entire system at all locations simultaneously 
D)  parallel conversion of the system by modules at all locations simultaneous 
E)  All are about the same in terms of time

Question 15

Institutionalization refers to using the new system as the normal, accepted, and routine way of performing the business processes.

Accepted Answer

The answer of Institutionalization refers to using the new system...

Question 16

The project manager is the person who wants the change that a new system brings in an organization.

Accepted Answer

A) True 
 B)False

Question 17

Revisions to the management policies and factors that motivate the adoption of the new system are part of the conversion plan.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is included as a basic step in a change management plan?

Accepted Answer

A)  convert data 
B)  install hardware 
C)  install software 
D)  motivate adoption 
E)  write plan 
A)  convert data 
B)  install hardware 
C)  install software 
D)  motivate adoption 
E)  write plan

Question 19

There are two basic strategies to motivating adoption: informational and political. Both strategies are often used simultaneously.

Accepted Answer

A) True 
 B)False

Question 20

The postimplementation activities performed during the refreeze process are system support, project assessment, and change management.

Accepted Answer

A) True 
 B)False

The process of refining the system to make sure that it continues to meet business and organizational needs is called _____.

Postimplementation activities attempt to _____ the organization after the successful transition to the new system.

The conversion style that recommends operating the new system along side the old system for a trial period is known as _____.

One of the earliest models for managing organizational change was developed by Kurt Lewin. Lewin argued that change is a three-step process: unfreeze, change, refreeze.

The main problem with the parallel conversion method, where the new system is operated side by side with the old system, is the added expense of operating two systems that perform the same function.

There are three important factors to consider in selecting a conversion strategy: risk, cost, and performance.

It is critical in change management to understand that the real costs and benefits are far more important than the perceived costs and benefits, because people act on what is true, not on what they believe to be true.

Enhancements suggested by users to make the system easier to use are given higher priority than bug fixes.

Which of the following is the most costly aspect of the installation process?

The training should cover all the capabilities of the new system so users understand what each module does.

Change management is the process of helping people to adopt and adapt to the to-be system and its accompanying work processes without undue stress.

The conversion strategy that will require the least amount of time is _____.

Institutionalization refers to using the new system as the normal, accepted, and routine way of performing the business processes.

The project manager is the person who wants the change that a new system brings in an organization.

Revisions to the management policies and factors that motivate the adoption of the new system are part of the conversion plan.

Which of the following is included as a basic step in a change management plan?

There are two basic strategies to motivating adoption: informational and political. Both strategies are often used simultaneously.

The postimplementation activities performed during the refreeze process are system support, project assessment, and change management.

Introduction to Systems Analysis and Design

Project Management

Requirements Determination

Business Process and Functional Modeling

Structural Modeling

Behavioral Modeling

Moving on to Design

Class and Method Design

Data Management Layer Design

Human Computer Interaction Layer Design

Physical Architecture Layer Design

Construction

Filters

Exam 13: Installation and Operations

The process of refining the system to make sure that it continues to meet business and organizational needs is called _____.

Postimplementation activities attempt to _____ the organization after the successful transition to the new system.

The conversion style that recommends operating the new system along side the old system for a trial period is known as _____.

One of the earliest models for managing organizational change was developed by Kurt Lewin. Lewin argued that change is a three-step process: unfreeze, change, refreeze.

The main problem with the parallel conversion method, where the new system is operated side by side with the old system, is the added expense of operating two systems that perform the same function.

There are three important factors to consider in selecting a conversion strategy: risk, cost, and performance.

It is critical in change management to understand that the real costs and benefits are far more important than the perceived costs and benefits, because people act on what is true, not on what they believe to be true.

Enhancements suggested by users to make the system easier to use are given higher priority than bug fixes.

Which of the following is the most costly aspect of the installation process?

The training should cover all the capabilities of the new system so users understand what each module does.

Change management is the process of helping people to adopt and adapt to the to-be system and its accompanying work processes without undue stress.

The conversion strategy that will require the least amount of time is _____.

Institutionalization refers to using the new system as the normal, accepted, and routine way of performing the business processes.

The project manager is the person who wants the change that a new system brings in an organization.

Revisions to the management policies and factors that motivate the adoption of the new system are part of the conversion plan.

Which of the following is included as a basic step in a change management plan?

There are two basic strategies to motivating adoption: informational and political. Both strategies are often used simultaneously.

The postimplementation activities performed during the refreeze process are system support, project assessment, and change management.

Introduction to Systems Analysis and Design

Project Management

Requirements Determination

Business Process and Functional Modeling

Structural Modeling

Behavioral Modeling

Moving on to Design

Class and Method Design

Data Management Layer Design

Human Computer Interaction Layer Design

Physical Architecture Layer Design

Construction

Filters