Question 1

Which of the following options best describes the running of an operation as cheaply as possible?

Accepted Answer

A)  Efficacy 
B)  Economy 
C)  Efficiency 
D)  Effectiveness 
A)  Efficacy 
B)  Economy 
C)  Efficiency 
D)  Effectiveness B

Question 2

Which is the most likely sequence of a corporate planning process?

Accepted Answer

A)  Evaluate strategic options, determine objectives, set mission and goals, review performance against plan 
B)  Determine objectives, evaluate strategic options, set mission and goals, review performance against plan 
C)  Set mission and goals, evaluate strategic options, determine objectives, review performance against plan 
D)  Review performance against plan, set mission and goals, evaluate strategic options , determine objectives 
A)  Evaluate strategic options, determine objectives, set mission and goals, review performance against plan 
B)  Determine objectives, evaluate strategic options, set mission and goals, review performance against plan 
C)  Set mission and goals, evaluate strategic options, determine objectives, review performance against plan 
D)  Review performance against plan, set mission and goals, evaluate strategic options , determine objectives C

Question 3

If a company reports on its customer complaints by measuring the number and type, what kind of measure is this?

Accepted Answer

A)  A qualitative measure 
B)  A quantitative measure 
C)  Neither a qualitative measure nor a quantitative measure 
D)  Both a qualitative measure and a quantitative measure 
A)  A qualitative measure 
B)  A quantitative measure 
C)  Neither a qualitative measure nor a quantitative measure 
D)  Both a qualitative measure and a quantitative measure D

Question 4

What is the 'triple bottom line'?

Accepted Answer

A)  The gross profit, net profit, and profit after tax of a business. 
B)  The economic, social, and ethical performance of a business 
C)  The economic, social, and environmental performance of a business. 
D)  The triple bottom-line is the economic, ethical, and environmental performance of a business 
A)  The gross profit, net profit, and profit after tax of a business. 
B)  The economic, social, and ethical performance of a business 
C)  The economic, social, and environmental performance of a business. 
D)  The triple bottom-line is the economic, ethical, and environmental performance of a business

Question 5

Which of the following statements is NOT true of strategy mapping in developing a balanced scorecard?

Accepted Answer

A)  Links the different perspectives of a balanced scorecard 
B)  Demonstrates the cause and effect between different performance indicators 
C)  Maps the process of strategic planning 
D)  Demonstrates the potential conflicts between different performance indicators 
A)  Links the different perspectives of a balanced scorecard 
B)  Demonstrates the cause and effect between different performance indicators 
C)  Maps the process of strategic planning 
D)  Demonstrates the potential conflicts between different performance indicators

Question 6

In which perspective could 'right goods delivered at right time' be put in a balanced scorecard?

Accepted Answer

A)  Customer only 
B)  Learning and growth only 
C)  Customer and internal process 
D)  Customer and learning and growth 
A)  Customer only 
B)  Learning and growth only 
C)  Customer and internal process 
D)  Customer and learning and growth

Question 7

What are the four perspectives of a balanced scorecard?

Accepted Answer

A)  Internal processes, financial, stakeholders, innovation 
B)  Customer, learning and growth, stakeholders, financial 
C)  Financial, internal processes, customer, learning and growth 
D)  Customer, learning and growth, innovation, stakeholder 
A)  Internal processes, financial, stakeholders, innovation 
B)  Customer, learning and growth, stakeholders, financial 
C)  Financial, internal processes, customer, learning and growth 
D)  Customer, learning and growth, innovation, stakeholder

Question 8

What is a leading performance indicator?

Accepted Answer

A)  An indicator that can anticipate future performance 
B)  The most important financial measure of the business 
C)  The most important non-financial measure of the business 
D)  An indicator that is linked to other performance indicators 
A)  An indicator that can anticipate future performance 
B)  The most important financial measure of the business 
C)  The most important non-financial measure of the business 
D)  An indicator that is linked to other performance indicators

Question 9

What management technique is primarily used to compare the performance of one operation to another?

Accepted Answer

A)  Budgeting 
B)  Activity-based costing 
C)  Competitor analysis 
D)  Benchmarking 
A)  Budgeting 
B)  Activity-based costing 
C)  Competitor analysis 
D)  Benchmarking

Question 10

To what can customer profitability analysis be applied?

Accepted Answer

A)  Only individual customers and customer groups 
B)  Only distribution channels and customer groups 
C)  Only individual customers and distribution channels 
D)  Individual customers, distribution channels, and customer groups 
A)  Only individual customers and customer groups 
B)  Only distribution channels and customer groups 
C)  Only individual customers and distribution channels 
D)  Individual customers, distribution channels, and customer groups

Which of the following options best describes the running of an operation as cheaply as possible?

Which is the most likely sequence of a corporate planning process?

If a company reports on its customer complaints by measuring the number and type, what kind of measure is this?

What is the 'triple bottom line'?

Which of the following statements is NOT true of strategy mapping in developing a balanced scorecard?

In which perspective could 'right goods delivered at right time' be put in a balanced scorecard?

What are the four perspectives of a balanced scorecard?

What is a leading performance indicator?

What management technique is primarily used to compare the performance of one operation to another?

To what can customer profitability analysis be applied?

The Cash Budget

Introduction to the Statement of Profit or Loss

Balancing the Basics

Accounting for Depreciation and Bad Debts

Company Finance

Company Accounts

The Statement of Cash Flows

Interpreting Financial Statements

Capital Structure and Investment Ratios

Costs and Break-Even Analysis

Absorption and Activity-Based Costing

Budgeting

Pricing and Costs

Short-Term Decision Making

Investment Appraisal Techniques

Double-Entry Bookkeeping I

Double-Entry Bookkeeping II

Filters

Exam 16: Measuring and Reporting Performance

Which of the following options best describes the running of an operation as cheaply as possible?

Which is the most likely sequence of a corporate planning process?

If a company reports on its customer complaints by measuring the number and type, what kind of measure is this?

What is the 'triple bottom line'?

Which of the following statements is NOT true of strategy mapping in developing a balanced scorecard?

In which perspective could 'right goods delivered at right time' be put in a balanced scorecard?

What are the four perspectives of a balanced scorecard?

What is a leading performance indicator?

What management technique is primarily used to compare the performance of one operation to another?

To what can customer profitability analysis be applied?

The Cash Budget

Introduction to the Statement of Profit or Loss

Balancing the Basics

Accounting for Depreciation and Bad Debts

Company Finance

Company Accounts

The Statement of Cash Flows

Interpreting Financial Statements

Capital Structure and Investment Ratios

Costs and Break-Even Analysis

Absorption and Activity-Based Costing

Budgeting

Pricing and Costs

Short-Term Decision Making

Investment Appraisal Techniques

Double-Entry Bookkeeping I

Double-Entry Bookkeeping II

Filters