Question 1

What is a genogram? How can it be used to inform work with individuals and families?

Accepted Answer

A genogram is a visual representation of a family that helps the social worker identify patterns of relating, legacies passed down from generation to generation, and roles played.

Question 2

Discuss the debate around worker self-disclosure in social work.

Accepted Answer

In general terms, self-disclosure can be considered appropriate if consciously used by a worker to convey empathy, strengthen the relational bond, or help a client gain insight into a particular situation. Despite these guidelines, what one self-discloses is still a contested issue. Reactions about when and what self-disclosure is appropriate must be understood within the context of divergent theoretical orientations. In traditional analytic definitions of self-disclosure, the worker is viewed as somewhat "neutral," with the role of reflecting back only what the client brings to the encounter. From this perspective, self-disclosure can and should be controlled and used sparingly, as the risk of revealing a worldview or perspective may outweigh the benefit of communicating empathy, offering insight, or strengthening the bond. This view on self-disclosure has continued to exercise a strong influence in most public organizations employing social workers. Critical theories, by contrast, assert that the "neutral" worker is one that is blind to the impact of social location on the helping process. By aiming for neutrality, workers may fail to recognize how their physical appearance, language, or comments reveal something about their worldview, which, if unacknowledged, can create a harmful distance between worker and client. From this perspective, self-disclosure is inevitable and should become an explicit component of the therapeutic process.

Question 3

Reflecting can be a particularly useful form of communication when social workers are working with clients from vastly different cultural backgrounds than their own.

Accepted Answer

A) True 
 B)False  True

Question 4

Social workers establish collaboration with individuals and families who ________.

Accepted Answer

A)  seek their services 
B)  are referred to their services 
C)  are mandated to receive services 
D)  both A and C 
E)  all of the above 
A)  seek their services 
B)  are referred to their services 
C)  are mandated to receive services 
D)  both A and C 
E)  all of the above

Question 5

A ________ social worker would inform clients of their rights and of any potential risks.

Accepted Answer

A)  genuine 
B)  empathetic 
C)  concerned 
D)  hopeful 
E)  collaborative 
A)  genuine 
B)  empathetic 
C)  concerned 
D)  hopeful 
E)  collaborative

Question 6

The Helping Relationship Inventory identifies issues that individuals and families are having in their relationships with others.

Accepted Answer

A) True 
 B)False

Question 7

How might questions shut down conversation rather than encourage clients to tell their stories?

Accepted Answer

If questions are stacked one after the o

Question 8

Establishing eye contact is always an effective way of communicating interest and presence.

Accepted Answer

A) True 
 B)False

Question 9

Identify some of the questions social workers may reflect on during the exploration and assessment phase. How might these reflections inform their understanding of the issues to be addressed?

Accepted Answer

As social workers ask about and listen t

Question 10

The process of exploring and assessing a client's issues and concerns is guided by the nature in which they came to seek services.

Accepted Answer

A) True 
 B)False

Question 11

________ is NOT a common factor.

Accepted Answer

A)  Genuineness 
B)  Hope 
C)  Problem-solving 
D)  Care and concern 
E)  Empathy 
A)  Genuineness 
B)  Hope 
C)  Problem-solving 
D)  Care and concern 
E)  Empathy

Question 12

The Helping Relationship Inventory is a useful tool to help social workers ________.

Accepted Answer

A)  develop a relationship with individuals 
B)  communicate collaboration 
C)  assess how they are being experienced by an individual 
D)  all of the above 
E)  none of the above 
A)  develop a relationship with individuals 
B)  communicate collaboration 
C)  assess how they are being experienced by an individual 
D)  all of the above 
E)  none of the above

Question 13

In Joan Keefler's assessment template, the problem definition refers to a description of the problems or issues as ________.

Accepted Answer

A)  observed by the worker 
B)  reported by the client 
C)  reported by the referral source 
D)  observed by other collaterals 
E)  both A and B 
A)  observed by the worker 
B)  reported by the client 
C)  reported by the referral source 
D)  observed by other collaterals 
E)  both A and B

Question 14

Social workers communicate empathy to individuals and families by ________.

Accepted Answer

A)  asking about feelings 
B)  summarizing their understanding of a situation 
C)  clarifying facts 
D)  focusing on what is relevant 
E)  setting client-centred goals 
A)  asking about feelings 
B)  summarizing their understanding of a situation 
C)  clarifying facts 
D)  focusing on what is relevant 
E)  setting client-centred goals

Question 15

A closed question would start with the following: ________.

Accepted Answer

A)  Do 
B)  Why 
C)  What 
D)  How 
E)  Could 
A)  Do 
B)  Why 
C)  What 
D)  How 
E)  Could

Question 16

Written assessments should include ________.

Accepted Answer

A)  facts 
B)  worker observations 
C)  client observations 
D)  all of the above 
E)  none of the above 
A)  facts 
B)  worker observations 
C)  client observations 
D)  all of the above 
E)  none of the above

Question 17

It is generally accepted that self-disclosure is an important component of direct practice with individuals and families.

Accepted Answer

A) True 
 B)False

Question 18

The Keefler assessment template is informed by the ecosystems framework.

Accepted Answer

A) True 
 B)False

Question 19

The first formalized social work practice with individuals and families was developed to address issues of ________.

Accepted Answer

A)  individual pathology 
B)  immigration issues 
C)  poverty 
D)  mental illness 
E)  community exclusion 
A)  individual pathology 
B)  immigration issues 
C)  poverty 
D)  mental illness 
E)  community exclusion

Question 20

What two factors might impact how an ending is processed and experienced by a client?

Accepted Answer

(1) The intensity of the helpi

What is a genogram? How can it be used to inform work with individuals and families?

Discuss the debate around worker self-disclosure in social work.

Reflecting can be a particularly useful form of communication when social workers are working with clients from vastly different cultural backgrounds than their own.

Social workers establish collaboration with individuals and families who ________.

A ________ social worker would inform clients of their rights and of any potential risks.

The Helping Relationship Inventory identifies issues that individuals and families are having in their relationships with others.

How might questions shut down conversation rather than encourage clients to tell their stories?

Establishing eye contact is always an effective way of communicating interest and presence.

Identify some of the questions social workers may reflect on during the exploration and assessment phase. How might these reflections inform their understanding of the issues to be addressed?

The process of exploring and assessing a client's issues and concerns is guided by the nature in which they came to seek services.

________ is NOT a common factor.

The Helping Relationship Inventory is a useful tool to help social workers ________.

In Joan Keefler's assessment template, the problem definition refers to a description of the problems or issues as ________.

Social workers communicate empathy to individuals and families by ________.

A closed question would start with the following: ________.

Written assessments should include ________.

It is generally accepted that self-disclosure is an important component of direct practice with individuals and families.

The Keefler assessment template is informed by the ecosystems framework.

The first formalized social work practice with individuals and families was developed to address issues of ________.

What two factors might impact how an ending is processed and experienced by a client?

Historical Foundations of Addressing Need: Indigenous, French, and English Traditions

Social Work Theories

Ethics in Social Work

Social Work With Groups and Communities

Social Work and Health

Social Work Practice With Children

Indigenous Peoples and Social Work by Cyndy Baskin and Alyssa Mcleod

Social Work With Immigrants and Refugees

Social Work and Sexual and Gender Diversity by Edward Ou Jin Lee and Shari Brotman

Disability and Social Work Practice by Carl Ernst and Radha Macculloch

Social Work With Aging Populations

International Social Work

Filters

Exam 4: Social Work With Individuals and Families

What is a genogram? How can it be used to inform work with individuals and families?

Discuss the debate around worker self-disclosure in social work.

Reflecting can be a particularly useful form of communication when social workers are working with clients from vastly different cultural backgrounds than their own.

Social workers establish collaboration with individuals and families who ________.

A ________ social worker would inform clients of their rights and of any potential risks.

The Helping Relationship Inventory identifies issues that individuals and families are having in their relationships with others.

How might questions shut down conversation rather than encourage clients to tell their stories?

Establishing eye contact is always an effective way of communicating interest and presence.

Identify some of the questions social workers may reflect on during the exploration and assessment phase. How might these reflections inform their understanding of the issues to be addressed?

The process of exploring and assessing a client's issues and concerns is guided by the nature in which they came to seek services.

________ is NOT a common factor.

The Helping Relationship Inventory is a useful tool to help social workers ________.

In Joan Keefler's assessment template, the problem definition refers to a description of the problems or issues as ________.

Social workers communicate empathy to individuals and families by ________.

A closed question would start with the following: ________.

Written assessments should include ________.

It is generally accepted that self-disclosure is an important component of direct practice with individuals and families.

The Keefler assessment template is informed by the ecosystems framework.

The first formalized social work practice with individuals and families was developed to address issues of ________.

What two factors might impact how an ending is processed and experienced by a client?

Historical Foundations of Addressing Need: Indigenous, French, and English Traditions

Social Work Theories

Ethics in Social Work

Social Work With Groups and Communities

Social Work and Health

Social Work Practice With Children

Indigenous Peoples and Social Work by Cyndy Baskin and Alyssa Mcleod

Social Work With Immigrants and Refugees

Social Work and Sexual and Gender Diversity by Edward Ou Jin Lee and Shari Brotman

Disability and Social Work Practice by Carl Ernst and Radha Macculloch

Social Work With Aging Populations

International Social Work

Filters