Exam 13: Quality Improvement and Control Processes

In order to identify trends in workflow, a manager would usually develop a _______________.

The Six Sigma approach to total quality management is characterized by ___________________.

In order to depict the chronological flow of work, a manager would usually develop a ________________.

The usual term for a visual control chart for plotting scheduling and progress is _______________.

In order to identify cause-and-effect relationships in workflow, a manager would usually develop a _____________.

As part of a quality control program, the work is inspected in the first phase of the work process. This characteristic of adequate controls is termed ______________.

In order to determine priorities by comparing factors and to facilitate sorting the critical elements from the less urgent in workflow analysis, a manager would usually develop a _________________.

A manager changed the focus of work review from anecdotal observations about employee productivity to a data tracking method. This is an example of a control characteristic of _________________________.

The use of a professional association's initiative in quality control programs is an example of __________________.

In order to show the relationship between two variable factors in workflow analysis, a manager would usually develop a ________________.