Exam 8: Consumers and Business

Buchholz (1998) identifies the changing ethics governing our societies as a factor in the move towards more sustainable consumption. Which of the following statements is accurate according to her model? Please select all that apply.

Certain groups of consumers being discriminated against and excluded from being able to gain access to products that are necessary for them to achieve a reasonable quality of life is known as?

Match the following common ethical problems around marketing with the main consumer rights involved. -Consumer exclusion

What is the 'bottom of the pyramid' concept?

Fill in the word missing from Crane et al's definition of deception in the context of marketing communication: '_________occurs when a marketing communication either creates, or takes advantage of, a false belief that substantially interferes with the ability of people to make rational consumer decision making.'

Which of the following statements are to be found in Crane et al's definition of consumer rights? Please select all that apply.

_________ consumption is the use of good and services that respond to basic needs and bring a __________, whist minimising the use of natural resources, _________ materials and emissions of ________ and pollutants over the life cycle, so as not to jeopardise the needs of ______ generations.

Cultural _______, differing standards of _______ protection and the role of markets in addressing _________ and ________ are all key consumer related, ethical considerations of businesses operating in the global marketplace.

Match the following common ethical problems around marketing with the main consumer rights involved. -Predatory pricing

What are the two main potential violations of the "right to fair treatment?"

What do Crane et al identify as a focus for debate in the case of companies expanding into new, international markets? Please select all that apply.

The provision of financial services to poor customers who are normally unable to access traditional banking services is known as _______.

Under neoclassical economics prices are set at market equilibrium, yet arguably this is flawed and can cause ethical problems, for instance, when companies exploit monopolistic market positions.

What responsibility are sellers often said to have, in relation to customers perceived to be vulnerable in some way?

The notion of caveat emptor has been eroded over time. One example of this is the UN's guidelines on consumer protection. Carefully read the following statements and indicate which of them is not one of the objectives of those guidelines.

Which of the following statements about ethical consumption would Crane et al agree with? Please select all that apply.

Match the following common ethical problems around marketing with the main consumer rights involved. -Intrusiveness

Match the following common ethical problems around marketing with the main consumer rights involved. -Buyer-seller relationships