Question 1

Which of the following would a growth mindset manager be likely to do?

Accepted Answer

A)  When employees ask for help, criticize them for not having good skills 
B)  Praise an employee's efforts to take on new tasks, even if he or she made some mistakes 
C)  Only send employees to training to "reward" them 
D)  Question an employee's ability to take on new responsibilities 
E)  Fail to recognize how much an employee's performance has improved since his or her last appraisal 
A)  When employees ask for help, criticize them for not having good skills 
B)  Praise an employee's efforts to take on new tasks, even if he or she made some mistakes 
C)  Only send employees to training to "reward" them 
D)  Question an employee's ability to take on new responsibilities 
E)  Fail to recognize how much an employee's performance has improved since his or her last appraisal B

Question 2

Which of the following has not been shown to affect a physician's perceived liking for a patient?

Accepted Answer

A)  Patient medical status 
B)  Female patient 
C)  Patient physical fitness 
D)  Male patient 
E)  Patient wealth 
A)  Patient medical status 
B)  Female patient 
C)  Patient physical fitness 
D)  Male patient 
E)  Patient wealth E

Question 3

Organizational schema are valuable to managers because they help to:

Accepted Answer

A)  simplify information processing about people and things. 
B)  create shared understanding to support coordinated action. 
C)  compare and classify people, roles, and events. 
D)  determine the causes of employee performance. 
E)  provide accurate representation of successful organizational behavior. 
A)  simplify information processing about people and things. 
B)  create shared understanding to support coordinated action. 
C)  compare and classify people, roles, and events. 
D)  determine the causes of employee performance. 
E)  provide accurate representation of successful organizational behavior. B

Question 4

Because human capacity to accurately process large amounts of information is limited, how do people compensate?

Accepted Answer

A)  By using computers in decision making 
B)  With simplified rules called heuristics 
C)  By using systematic biases to correct their cognitive limitations 
D)  Through the use of groupthink 
E)  With socio-cognitive intelligence 
A)  By using computers in decision making 
B)  With simplified rules called heuristics 
C)  By using systematic biases to correct their cognitive limitations 
D)  Through the use of groupthink 
E)  With socio-cognitive intelligence

Question 5

Which of the following statements best describes how individuals perceive information?

Accepted Answer

A)  Individuals use expectations and beliefs to selectively filter sensory input. 
B)  Individuals can prevent misperceptions by paying careful attention to new information and situations. 
C)  Using computers can significantly improve the quality of information perceived. 
D)  Putting information into written form can improve the quality and accuracy of information perceived. 
E)  Frequent repetition of a message can improve the quality and accuracy of information perceived. 
A)  Individuals use expectations and beliefs to selectively filter sensory input. 
B)  Individuals can prevent misperceptions by paying careful attention to new information and situations. 
C)  Using computers can significantly improve the quality of information perceived. 
D)  Putting information into written form can improve the quality and accuracy of information perceived. 
E)  Frequent repetition of a message can improve the quality and accuracy of information perceived.

Question 6

Which of the following is not a proven strategy for reducing thinking errors in the workplace?

Accepted Answer

A)  Reflection and discussion 
B)  Management memos and policies 
C)  Decision support 
D)  Use of evidence and information 
E)  Bias awareness 
A)  Reflection and discussion 
B)  Management memos and policies 
C)  Decision support 
D)  Use of evidence and information 
E)  Bias awareness

Question 7

______ guide the interpretation of information by selectively focusing attention and organizing our understanding.

Accepted Answer

A)  Meaning 
B)  Decision aids 
C)  Assumptions 
D)  Frames 
E)  Expectancies 
A)  Meaning 
B)  Decision aids 
C)  Assumptions 
D)  Frames 
E)  Expectancies

Question 8

Which of the following is an important organizational behavior issue for health care managers?

Accepted Answer

A)  Reduced competition among providers 
B)  Chronic diseases among an aging population 
C)  Declining reimbursement 
D)  New medical technology 
E)  Professional autonomy of physicians 
A)  Reduced competition among providers 
B)  Chronic diseases among an aging population 
C)  Declining reimbursement 
D)  New medical technology 
E)  Professional autonomy of physicians

Question 9

Which of the following has the greatest impact on how a person understands and acts in an organization?

Accepted Answer

A)  How the manager treats the person 
B)  The person's background, education, and training 
C)  How the person sees and thinks about the situation 
D)  Peer pressure from the work group 
E)  The rewards provided by the organization 
A)  How the manager treats the person 
B)  The person's background, education, and training 
C)  How the person sees and thinks about the situation 
D)  Peer pressure from the work group 
E)  The rewards provided by the organization

Question 10

In attribution theory, which of the following would be an example of a situational cause of employee performance?

Accepted Answer

A)  Good luck 
B)  Employee effort 
C)  Strong quantitative skills 
D)  Hard work 
E)  Worker attitude 
A)  Good luck 
B)  Employee effort 
C)  Strong quantitative skills 
D)  Hard work 
E)  Worker attitude

Question 11

What is the sequence for the four processing tasks in thinking?

Accepted Answer

A)  Representation, categorization, interpretation, cognition 
B)  Noticing, cognitive evaluation, cognitive dissonance, sensemaking 
C)  Attention, perception, cognitive evaluation, cognitive consistency 
D)  Perceiving, organizing, attributing, sensemaking 
E)  Attention, attribution, cognitive consistency, cognitive evaluation 
A)  Representation, categorization, interpretation, cognition 
B)  Noticing, cognitive evaluation, cognitive dissonance, sensemaking 
C)  Attention, perception, cognitive evaluation, cognitive consistency 
D)  Perceiving, organizing, attributing, sensemaking 
E)  Attention, attribution, cognitive consistency, cognitive evaluation

Question 12

According to the text, managers can best contribute to organizational learning by:

Accepted Answer

A)  sending employees to training programs. 
B)  requiring employees to participate in continuous quality improvement. 
C)  assigning employees to developmental jobs. 
D)  helping individuals and members change their perceptions and mental models. 
E)  leading discussions of new ideas and emerging trends. 
A)  sending employees to training programs. 
B)  requiring employees to participate in continuous quality improvement. 
C)  assigning employees to developmental jobs. 
D)  helping individuals and members change their perceptions and mental models. 
E)  leading discussions of new ideas and emerging trends.

Question 13

______ are abstractions of reality that explain how things work.

Accepted Answer

A)  Stimuli 
B)  Mental models 
C)  Justifications 
D)  Stereotypes 
E)  Strategies 
A)  Stimuli 
B)  Mental models 
C)  Justifications 
D)  Stereotypes 
E)  Strategies

Question 14

Organizational behavior draws upon which of the following fields?

Accepted Answer

A)  Psychology, strategy, and communication 
B)  Cognition, sociology, and industrial engineering 
C)  Industrial psychology, finance, and sociology 
D)  Sociology, cognitive psychology, and behavioral economics 
E)  Anthropology, marketing, and communication 
A)  Psychology, strategy, and communication 
B)  Cognition, sociology, and industrial engineering 
C)  Industrial psychology, finance, and sociology 
D)  Sociology, cognitive psychology, and behavioral economics 
E)  Anthropology, marketing, and communication

Question 15

Distinguish among the following:

Accepted Answer

A)  Biases 
B)  Mental models 
C)  Schemas 
A)  Biases 
B)  Mental models 
C)  Schemas

Question 16

The purpose of studying organization behavior is to:

Accepted Answer

A)  explain why people act the way they do. 
B)  address quality problems in health care. 
C)  improve the management of people in the workplace. 
D)  make managers more successful. 
E)  make hospitals more profitable. 
A)  explain why people act the way they do. 
B)  address quality problems in health care. 
C)  improve the management of people in the workplace. 
D)  make managers more successful. 
E)  make hospitals more profitable.

Question 17

_______ are mental shortcuts in judgment and decision making.

Accepted Answer

A)  Heuristics 
B)  Perceptions 
C)  Errors 
D)  Cognitions 
E)  Expectancies 
A)  Heuristics 
B)  Perceptions 
C)  Errors 
D)  Cognitions 
E)  Expectancies

Which of the following would a growth mindset manager be likely to do?

Which of the following has not been shown to affect a physician's perceived liking for a patient?

Organizational schema are valuable to managers because they help to:

Because human capacity to accurately process large amounts of information is limited, how do people compensate?

Which of the following statements best describes how individuals perceive information?

Which of the following is not a proven strategy for reducing thinking errors in the workplace?

______ guide the interpretation of information by selectively focusing attention and organizing our understanding.

Which of the following is an important organizational behavior issue for health care managers?

Which of the following has the greatest impact on how a person understands and acts in an organization?

In attribution theory, which of the following would be an example of a situational cause of employee performance?

What is the sequence for the four processing tasks in thinking?

According to the text, managers can best contribute to organizational learning by:

______ are abstractions of reality that explain how things work.

Organizational behavior draws upon which of the following fields?

Distinguish among the following:

The purpose of studying organization behavior is to:

_______ are mental shortcuts in judgment and decision making.

An Overview of Health Care Management

Leadership

Management and Motivation

Strategic Planning

Health Care Marketing

Quality and Performance Improvement Basics

Health Information Systems and Technologies

Financing Health Care and Health Insurance

Managing Costs and Revenues

Managing Health Care Professionals

Strategic Management of Human Resources

Teamwork

Addressing Health Disparities: Cultural Proficiency

Law and Ethics

Health Care Regulation and Compliance

Special Topics and Emerging Issues in Health Care Management

Health Care Organizational Structure, Leadership, Marketing, and Finance

Filters

Exam 4: Organizational Behavior and Management Thinking

Which of the following would a growth mindset manager be likely to do?

Which of the following has not been shown to affect a physician's perceived liking for a patient?

Organizational schema are valuable to managers because they help to:

Because human capacity to accurately process large amounts of information is limited, how do people compensate?

Which of the following statements best describes how individuals perceive information?

Which of the following is not a proven strategy for reducing thinking errors in the workplace?

______ guide the interpretation of information by selectively focusing attention and organizing our understanding.

Which of the following is an important organizational behavior issue for health care managers?

Which of the following has the greatest impact on how a person understands and acts in an organization?

In attribution theory, which of the following would be an example of a situational cause of employee performance?

What is the sequence for the four processing tasks in thinking?

According to the text, managers can best contribute to organizational learning by:

______ are abstractions of reality that explain how things work.

Organizational behavior draws upon which of the following fields?

Distinguish among the following:

The purpose of studying organization behavior is to:

_______ are mental shortcuts in judgment and decision making.

An Overview of Health Care Management

Leadership

Management and Motivation

Strategic Planning

Health Care Marketing

Quality and Performance Improvement Basics

Health Information Systems and Technologies

Financing Health Care and Health Insurance

Managing Costs and Revenues

Managing Health Care Professionals

Strategic Management of Human Resources

Teamwork

Addressing Health Disparities: Cultural Proficiency

Law and Ethics

Health Care Regulation and Compliance

Special Topics and Emerging Issues in Health Care Management

Health Care Organizational Structure, Leadership, Marketing, and Finance

Filters