Exam 9: Performance Measurement, Monitoring, and Program Evaluation

Performance measurement and monitoring are both connected with outputs, quality, and outcomes as well as issues of cost efficiency and cost-effectiveness.

Of major importance is the ability of a human services agency to select upfront the types of data that need to be collected and available for performance measurement, monitoring. and program evaluation. Which types of data would be required? all of the following are correct EXCEPT:

Formation evaluation is a different measurement than monitoring

Three of the federal government organizations have played a significant role in requirements for agencies receiving federal funds to collect and report annual performance measurements. Which of the following organizations do NOT play a role?

The feedback from a self-learning system becomes new ________ that can lead to changes, refinements, and improvements in how the program is designed and implemented.

Heuristic systems can also be called self-learning systems.

Used at the end of a program, results (outcomes) data document all EXCEPT which of the following components:

Performance measurement is concerned only with the collection and reporting of performance data and information. Which of the following questions would be answered by performance measurement?

Impact data provide feedback on the most difficult assessment question of all. What happened to clients as a result of participation in a program that would not have happened in the program's absence? Which of the following strategies is NOT of part of that determination?

Monitoring can provide the program administrator with feedback on the current status of a program to answer a number of questions, including all of the following EXCEPT

Three of the following organizations have requested or required that their grantees collect and report performance measurement data. Which of the following organizations is NOT one of those?

Effort (output) data provide feedback on all EXCEPT which of the following statements:

The Government Performance Results Act (GPRA) of 1993 requests all agencies receiving federal funds to collect and report annual performance data.

In self-learning systems all EXCEPT which of the following is used to make adjustments in program operation:

___________ can be defined as an assessment of the extent to which a program is implemented as designed and serves its intended target group

Coverage data is established and continuously measures that 1) only eligible clients were served 2) to assess the adequacy or inadequacy of current program funding and service levels to meet community need.

Program Evaluation determines the impact of a program; impact assessment necessitates establishing cause-and-effect relationships. Which of the following statements is NOT a product of program evaluation?

A human service program is a self-learning system that produces performance measurement, monitoring and program evaluation data to provide feedback about its operations and functions.

The central idea of performance measurement includes all EXCEPT which of the following:

Which of the statements below is NOT correct?