Exam 18: Psychology at Work in the Global Economy

_____ conflict involves disagreements that arise over feelings of anger, mistrust, dislike, fear, etc.

The foot-in-the-door strategy works because it is associated with _____; whereas the door-in-the-face strategy works because it is associated with _____.

Much time is wasted in staff meetings by employees who argue over which radio station should be playing over the company's sound system. This is an example of conflict due to _____.

Kristin frowns at her teacher during class and sits with her arms tightly crossed. What element of nonverbal communication is she using?

Describe five causes of workplace conflict and five ways to resolve it.

Making a small request followed by increasingly larger requests is called the _____ technique of persuasion.

Describe and provide an example of each of the six blocks to effective communication

_____ is a type of conflict that makes workers feel that they must choose among their morals, self-respect, safety, and their job.

One reason for diversity training in organizations today is to _____.

Two-sided arguments _____.

According to persuasion research, which of the following people are likely to convince us to eat at a new restaurant in town?

Who is responsible for communication feedback?

"Paralanguage" is a form of nonverbal communication which includes _____.

Describe and provide an example of each of the following characteristics of nonverbal communication: kinesics, proxemics, paralanguage.

A form of nonverbal communication that uses gestures and body language is ______.

Research on gender differences in communication styles suggests that _____.

Standing up for your rights without infringing on the rights of others is called _____.

Email and cell phones have contributed to the _____ barrier to communication.

Personal space norms differ between _____.

Describe the four major elements of persuasion and provide an example for each one.