Exam 6: Planning and Deploying a Wireless LAN

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Describe the importance and benefits of training users while deploying a wireless network.

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Training provides all users as well as network support specialists the knowledge to effectively operate and support the new WLAN system. The training component is vital to the use of a WLAN. Users need to know how to use the new hardware and software, and the support staff needs to know how to manage the network and diagnose problems. Training will increase the effectiveness of the new wireless network because users will have less of a learning curve. This, in turn, will minimize the drop in productivity that is normally associated with the installation of a new system. Also, well-trained users will have fewer questions and require less support as they start using the new system. Many organizations find that setting up a group training session for all the participants is most effective. The session should be not only friendly and relaxed but also mandatory. This training should preferably be done at the same time users receive their wireless-enabled laptops. It is important to set appropriate user expectations for support and how they should request it. Participants should be encouraged to call and report any problems in order to get help.

Only in areas where low bandwidth is acceptable or an ad hoc wireless network will be used should ____ networks be considered.

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What are some suggestions for preparing the help desk to deal with a wireless LAN deployment?

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Have one telephone number for the help desk.
Plan for increased call volume after the new network is installed.
Create a method to effectively track problems.
Use surveys to determine user satisfaction.
Periodically rotate network personnel into the help desk.
Use information from the help desk to organize follow-up training.

When determining which standard to use, if there are other devices in the immediate area that use the 2.4GHz wireless spectrum, such as portable telephones and microwave ovens then the ____ standard, which uses the 5 GHz wireless spectrum, might be the best solution.

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What do many industry experts believe is the greatest opportunity for business-process improvement at the beginning of the 21st century?

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Two adjacent access points that use the same ____ can cause interference and lost frames.

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Wireless ____________________ provide a single mechanism for managing and monitoring the wireless network.

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What are the considerations for arranging access points in an ad hoc configuration?

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____ should be considered when calculating ROI.

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A(n) ____ provides wireless LAN service, for free or for a fee, from a variety of public areas, including coffee shops, public libraries, and airport lounges.

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The basic steps in planning include assessing needs, weighing the benefits, and calculating the ____________________.

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What is the single most important tool in any business?

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According to a study conducted by NOP World-Technology, wireless LANs enable users to be connected to network resources ____ additional hours per day.

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____ generates low interference.

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Early adopters of wireless LANs were sometimes called "racehorses".

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Intel recommends that once the ROI model is complete, larger organizations should return to step ____.

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When considering the number of users who will be associated with an access point, it is only necessary to count the number of users, not the type of work they do.

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What is the second step in the wireless LAN model developed by Intel?

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____ is considered a hard benefit.

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What are thin access points? Describe some of the benefits of using them.

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