Exam 11: Job Attitudes and Emotions at Work

Emerging evidence suggests that understanding job satisfaction trajectories (i.e., direction of change) may help organizations better predict turnover intentions and turnover (Chen et al., 2011). What steps can an organization take to capitalize on this finding?

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Question 1

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An organization could begin measuring job satisfaction with greater frequency to identify whether employees' level of job satisfaction is generally increasing or decreasing. If job satisfaction appears to be decreasing for many employees, the organization can take steps to increase employees' job satisfaction-this could be accomplished through intervening on known antecedents of job satisfaction (e.g., job characteristics, justice perceptions).

What are two types of emotional labor?

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Question 2

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Surface acting and deep acting

Linda works at large manufacturing company. She supervises three assembly teams and has noticed lately that her team members seem to be growing increasingly dissatisfied with their jobs and less committed to the company. Linda worries that if this trend continues her team's performance may decrease and she may lose them to voluntary turnover. What can Linda do to help increase her employees' job satisfaction and organizational commitment? Name two possible approaches.

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Based on evidence surrounding the nomological network of job satisfaction and organizational commitment, Linda could try to improve any one of these known antecedents: Job characteristics; Leadership; stress; Perceived organizational support; Justice; Personality of employees may be an issue; Person-environment fit

Sarah is a computer programmer at a large tech company. In the morning she has a positive interaction with a supervisor, and in the afternoon she solves a technical problem with some code that has been bothering her for weeks. Which theory might explain this process?

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Question 4

Jesse works in the HR department of a large company. While Jesse does not particularly feel attached to this company, he also realizes that the company made a lot of investments in his training. When Jesse gets an offer to join another organization's HR department, he is feeling uncomfortable taking the new offer. Jesse may be experience what type of commitment?

(Multiple Choice)

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Question 5

Organizational citizenship behaviors are not part of an employee's job description but contribute to the effectiveness of the organization.

(True/False)

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Question 6

The three components of a job attitude are cognitive, affective, and behavioral.

(True/False)

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Question 7

___ is a tendency to experience negative emotions such as anger, sadness, and guilt.

(Multiple Choice)

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Question 8

____ is the degree to which the employee identifies with and feels involved in the organization.

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Question 9

Emotional labor is having to display emotions that you do not feel.

(True/False)

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Question 10

An organization approaches your I/O consulting firm and explains their employees' job attitudes are at an all-time low. What questions might you ask or areas of the organization might you examine to determine some likely causes of the diminished job attitudes?

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Question 11

The degree to which an employee identifies with and feels involved in the organization describes their

(Multiple Choice)

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Question 12

What is work engagement? How does it differ from other job attitudes?

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Question 13

What factors may affect job attitudes? What outcomes have been found to be connected with job attitudes?

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Question 14

Is the amount a person is paid (i.e., pay level) a strong predictor of how satisfied that person will be with his/her job in general? Why or why not?

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Question 15

_____ is a state of nonjudgmental attentiveness and awareness of the moment, without thinking and worrying about the past or the future.

(Multiple Choice)

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Question 16

____ justice is the perceived fairness of rewards received from the organization.

(Short Answer)

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Question 17

Companies that ask their employees to display certain emotions have emotional _______________.

(Multiple Choice)

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Question 18

Jennifer feels like the way pay decisions are made by her boss is fair, but she doesn't like the fact that she ended up with a lower pay raise than her coworkers. Jennifer is experiencing

(Multiple Choice)

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Question 19

Exit interviews are used by organizations to ____.

(Multiple Choice)

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Question 20

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Emerging evidence suggests that understanding job satisfaction trajectories (i.e., direction of change) may help organizations better predict turnover intentions and turnover (Chen et al., 2011). What steps can an organization take to capitalize on this finding?

What are two types of emotional labor?

Sarah is a computer programmer at a large tech company. In the morning she has a positive interaction with a supervisor, and in the afternoon she solves a technical problem with some code that has been bothering her for weeks. Which theory might explain this process?

Organizational citizenship behaviors are not part of an employee's job description but contribute to the effectiveness of the organization.

The three components of a job attitude are cognitive, affective, and behavioral.

___ is a tendency to experience negative emotions such as anger, sadness, and guilt.

____ is the degree to which the employee identifies with and feels involved in the organization.

Emotional labor is having to display emotions that you do not feel.

An organization approaches your I/O consulting firm and explains their employees' job attitudes are at an all-time low. What questions might you ask or areas of the organization might you examine to determine some likely causes of the diminished job attitudes?

The degree to which an employee identifies with and feels involved in the organization describes their

What is work engagement? How does it differ from other job attitudes?

What factors may affect job attitudes? What outcomes have been found to be connected with job attitudes?

Is the amount a person is paid (i.e., pay level) a strong predictor of how satisfied that person will be with his/her job in general? Why or why not?

_____ is a state of nonjudgmental attentiveness and awareness of the moment, without thinking and worrying about the past or the future.

____ justice is the perceived fairness of rewards received from the organization.

Companies that ask their employees to display certain emotions have emotional _______________.

Jennifer feels like the way pay decisions are made by her boss is fair, but she doesn't like the fact that she ended up with a lower pay raise than her coworkers. Jennifer is experiencing

Exit interviews are used by organizations to ____.

Industrial and Organizational Psychology

Research Methods

Job Analysis

Measuring Work Performance

Performance Appraisal

Personnel Selection

Personnel Selection

Training and Development

Work Motivation

Leadership at Work

Stress and Occupational Health Psychology

Teams at Work

Organizational Structure, Culture, and Change

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