Exam 4: Demand Management, Order Management, and Customer Service

Historical demand for composite fiber is as displayed in the table. Month Demand January 11 February 18 March 31 April 39 May 44 June 53 July 67 August 82 September 96 Use a simple moving average of three periods to forecast the demand for July.

Which of the following is not a recommended service recovery step?

The means by which organizations strive to differentiate their products and/or service, increase sales and sustain customer loyalty is:

Which order management process associated with the picking, packing and delivery of the packed item to a shipping carrier.

Multiple linear regression is a technique is a technique that uses several explanatory variables (dependent) to predict the outcome of a response variable (independent).

Which demand forecasting challenges deals with having a production facility fully industry 4.0 enabled but its warehouse is still relaying on a spreadsheet and manual data entry to navigate where orders are shelved.

________________ are a set of activities that occur between the time an organization is in receipt of an order for a customer and the time a warehouse is notified to ship the product to fulfill the order.

Use exponential smoothing to forecast the demand for March. What is the forecast if α = 0.7?

Make-to-order goods are produced after receiving a customer order.

The order management process is made up of four primary stages: order placement, order processing, _________________, order delivery.

Demand planning is the oversight of current consumer demand to ensure that an organization does not experience recessionary activity, such as a loss in profit.

Which forecasting technique requires a strong understanding of survey design and population sampling?

__________ is the usual first step in the demand planning and management process for most goods and services within the organization.

Which demand forecasting challenge requires the logistician's personal touch generally in a one-on-one meeting with the stakeholder to obtain need data?

Order delivery refers to the time from when s transportation carrier picks up the shipment until it is received by the customer.

Which of the following are not criteria for evaluating a demand forecasting technique?

Weighted moving averages are calculated by summing across different time periods, then dividing by the number of those periods.

Which demand forecasting area of impact reduces the Bullwhip Effect across the supply chain?

Which of the ways to transit orders has a pro; fast, convenient and accurate and con; security and privacy?

Demand planning refers to the process of forecasting consumer demand for a company's products or service well into the future.