Exam 6: Service Quality Indicators, Customer Lifetime Value, and Consumer Protection Laws and Regulations

The Inhabitants of Rhodes adopted a Practice, where- by, if Some Goods were lost due to Jettisoning, during Distress, the Owners of Goods (even those who lost Nothing) would bear the Losses in Some Proportion. Which Phenomenon is illustrated, in this Scenario?

In the Olden Days, Chinese Traders used to keep their Goods in Different Boats, while sailing through Treacherous Waters. Analyse, Why?

Which of the Following, is an Objective of Redressal of Public Grievances Rules? (i) Aim at Resolving the Complaints, Relating to the Settlement of Disputes. (ii) Protection of Consumers' Interests. (iii) Providing the Grievances to Consumers.

Who shall deal with the Disputes between the Insurer and the Intermediaries?

The --- has framed the Rules, known as, Redressal of Public Grievances Rules, 1998.

Which One of the Following, can be used, to describe Insurance, in General?

On Which Date, was, Consumer Protection Act, formed?

Choose the Correct Expand ed Form for I.G.M.S.

The Insured can resolve a Dispute, by approaching the Ombudsman, under --.

--- are a Set of Rules and Regulations that set the Rules and Guide-Lines, to effectively address the Complaints and Grievances of Policy-Holders.

Which of the Following, is the Main Objective of Consumer Protection Act? (i) To Protect the Interests of the Policy-Holders. (ii) To Protect the Interests of the Investors. (iii) To Provide a Simple, Speedy, and In-Expensive Redressal to the Consumer-Grievances.

Which One of the Following, is Not an Example of Non- Verbal Communication?

"Redressal of Public Grievances Rules, 1998", came into Force on --.

Which One of the Following, is Not a Contributor, towards Customer Life-Time Value?

Identify the Place-of-Origin of Modern-Day Insurance.

Which of the Following, is, a Function of Ombudsman? (i) Redressal of Grievances to Consumer. (ii) Protection of Consumer's Interests. (iii) Redressal of Grievances from the Policy-Holders.

--- shall have No Jurisdiction in Cases, relating to Third-Party Motor-Vehicle Insurance and Marine Insurance.

Non-Verbal Communication is made up of --.

Illustrate the Principle of Pooling, in Relation to Insurance.

Who shall deal with the Disputes, between the Insured and the Insurer?