Exam 1: Microsoft Certified Desktop Support Technician (MCDST)

You are working as an administrator at an organization. All users have video capture cards and USB-connected digital video cameras connected to their computer. They have used the built-in Windows XP Professional drivers to install these devices. Last week one of the users updated her drivers from the manufacturer's website. After the drive update, she rebooted the computer and received an error message stating that a service or driver failed to start. Once logged in, the user noticed that the video capture card and digital video camera was inaccessible. What should be your first step to get the devices to work?

You want to scan all of the protected files on your Windows XP computer to verify the versions. Which of the following should you use to do so?

Which of the following locations should you use to store your pictures to be able to use them as the Windows Screensaver?

A user calls in and asks for your help in tweaking the settings on her Internet Explorer. She is finding it hard to remember the names of some the Web sites she visits frequently. Furthermore, she doesn't even feel like typing in the addresses again and again. She wants you to help her configure IE to be able to store the names of the Web sites in a folder. Which of the following should you ask her to do?

You install a new printer on a Windows XP Professional computer and share this printer with the other users in your network. When you try to print for the first time using this printer, the output is several pages of unreadable characters. All other users report the same issue. How should you fix this problem?

Which of the following specifies the default time interval for Outlook Express to check e-mail?

Which Windows XP Professional built-in user groups have permissions to create shared folders?

Which of the following shortcut keys should you use to display the IE Favorites Explorer bar?

Which of the following accurately specifies the reason why the Standby feature is not preferred over the Hibernation feature?

Which of the following specifies the format of electronic business cards that are exchanged via e-mail?

Which of the following features of Outlook Express allows multiple users to send and receive mail using separate accounts?

You work as the network administrator in your organization. All client computers run Windows XP Professional. You want to configure a new hardware profile on a client computer. You create a new hardware profile, reboot the client computer and select the new profile. You want to indicate the components that should be disabled for the new hardware profile. Which of the following should you do to disable the devices?

You are assisting a user who needs help keeping her computer up to date with the latest security patches and bug fixes on Windows XP. Which of the following should you ask her to do?

Which of the following Windows XP features enables multiple PCs on a workgroup to share a single Internet connection?

Which of the following types of ports is represented in Device Manager using the label Printer Port (LPT1)?

Which of the following is a feature that allows a program to trap open operations against objects in the file system and run their own code before returning file data?

You are assisting a user who is facing issues with the display getting distorted when he scrolls through a Microsoft Word document that contains graphics. Which of the following should you do to fix this?

You are assisting a user who has issues connecting his USB hard drive to his laptop computer. The USB hard drive is accessible when he connects it to his desktop, but will not work when connected to the laptop. Which of the following should you do to ensure that the USB hard disk can function properly when connected to the USB hub on the user's portable computer?

David is working as a desktop administrator in his organization. One day a user calls in and asks him to configure his laptop to be able to connect to two different locations without changing dial-in properties. Which of the following should you do?

Which of the following keys should you press during the Windows XP setup to perform HAL selection?