Question 1

Development Manager works with three things ____________

Accepted Answer

A) technology, man power, system 
B) functionality, resources and schedule 
C) resources, technology, products 
D) technology, resourcess and schedule 
A) technology, man power, system 
B) functionality, resources and schedule 
C) resources, technology, products 
D) technology, resourcess and schedule B

Question 2

What are the 4 P's of Service Design?

Accepted Answer

A) people, products, processes and partners 
B) public, processes, products and partners 
C) private, processes, partners, products 
D) people, partners, public, products 
A) people, products, processes and partners 
B) public, processes, products and partners 
C) private, processes, partners, products 
D) people, partners, public, products A

Question 3

There are_________ levels of risk that must be considered from a service management

Accepted Answer

A) two 
B) five 
C) eight 
D) ten 
A) two 
B) five 
C) eight 
D) ten A

Question 4

OASIS Stands for:

Accepted Answer

A) organization for advancement of system information standards 
B) organization for adoption of structured information standards 
C) organization for advancement of structured information standards 
D) organization for advancement of structured integration standards 
A) organization for advancement of system information standards 
B) organization for adoption of structured information standards 
C) organization for advancement of structured information standards 
D) organization for advancement of structured integration standards

Question 5

Reducing the ___________, giving customers financial incentives not to switch to other options

Accepted Answer

A) total cost of utilization 
B) total time 
C) total workload 
D) total salary 
A) total cost of utilization 
B) total time 
C) total workload 
D) total salary

Question 6

A major cause for poor performance is ______________

Accepted Answer

A) excelleant design 
B) poor communication 
C) poor design 
D) poor record 
A) excelleant design 
B) poor communication 
C) poor design 
D) poor record

Question 7

The performance _____________ required to Identifying Service Requirements,

Accepted Answer

A) measurements and matrics 
B) maintainces 
C) skill 
D) ability 
A) measurements and matrics 
B) maintainces 
C) skill 
D) ability

Question 8

_________ provides a formal and universal standard for organizations seeking to have their service management capabilities audited and certified.

Accepted Answer

A) iso/ice 20000 
B) iso/iec2000 
C) iso/iec20000 
D) iso/eci 20000 
A) iso/ice 20000 
B) iso/iec2000 
C) iso/iec20000 
D) iso/eci 20000

Question 9

________ is involves having processes in place to monitor risks

Accepted Answer

A) leakages 
B) risk management 
C) risk associated 
D) risk evaluation 
A) leakages 
B) risk management 
C) risk associated 
D) risk evaluation

Question 10

The Business will demand IT Services, and they will need an appropriate ___________to provide & deliver services.

Accepted Answer

A) system 
B) infrastructure 
C) technology 
D) market 
A) system 
B) infrastructure 
C) technology 
D) market

Exam 1: Service Management and Development