Question 1

Activities that need to be completed as part of the collection process are tracked on the

Accepted Answer

A)  tickler file. 
B)  collection list. 
C)  patient list. 
D)  collection reminder list. 
A)  tickler file. 
B)  collection list. 
C)  patient list. 
D)  collection reminder list. B

Question 2

What type of bills are given priority in the collections process?

Accepted Answer

A)  smaller bills 
B)  large bills 
C)  individual bills 
D)  None of these are correct; no priority is given. 
A)  smaller bills 
B)  large bills 
C)  individual bills 
D)  None of these are correct; no priority is given. B

Question 3

Where does an account alert appear in Medisoft after the printing of collection letters?

Accepted Answer

A)  the Transaction Entry window 
B)  the Appointment Entry window 
C)  the Quick Ledger window 
D)  All of these are correct. 
A)  the Transaction Entry window 
B)  the Appointment Entry window 
C)  the Quick Ledger window 
D)  All of these are correct. D

Question 4

Which of the following forms of payment are usually accepted by practices?

Accepted Answer

A)  credit cards 
B)  checks 
C)  money orders 
D)  All of these are correct. 
A)  credit cards 
B)  checks 
C)  money orders 
D)  All of these are correct.

Question 5

What does the DP account abbreviation mean in Medisoft?

Accepted Answer

A)  The patient has a remainder balance greater than the amount specified in the General tab in the Program Options window. 
B)  The patient account is in collections. 
C)  The patient is delinquent on his or her payment plan. 
D)  The patient has completed his or her payments. 
A)  The patient has a remainder balance greater than the amount specified in the General tab in the Program Options window. 
B)  The patient account is in collections. 
C)  The patient is delinquent on his or her payment plan. 
D)  The patient has completed his or her payments.

Question 6

What is entered in the large box in the Office Notes tab of the Tickler Item dialog box?

Accepted Answer

A)  the responsible party and the responsible party type 
B)  notes that relate to the collection process 
C)  the status of the tickler item 
D)  the action required 
A)  the responsible party and the responsible party type 
B)  notes that relate to the collection process 
C)  the status of the tickler item 
D)  the action required

Question 7

What is entered in the Type field of the Collection List dialog box to indicate the responsible party is the insurance carrier?

Accepted Answer

A)  P 
B)  I 
C)  H 
D)  C 
A)  P 
B)  I 
C)  H 
D)  C

Question 8

A practice sends $12,000 worth of patient account balances to a collection agency. If the collection agency collects 40 percent of this total and retains 25 percent of the amount it collects, calculate the total amount of money the practice will receive.

Accepted Answer

A)  $1,200 
B)  $3,000 
C)  $3,600 
D)  $4,800 
A)  $1,200 
B)  $3,000 
C)  $3,600 
D)  $4,800

Question 9

According to a 2013 study by the Commonwealth Fund, ____ percent of Americans ages 19 to 64 had problems paying or were unable to pay medical bills in 2012.

Accepted Answer

A)  23 
B)  30 
C)  50 
D)  70 
A)  23 
B)  30 
C)  50 
D)  70

Question 10

How many account alert abbreviations are there in Medisoft?

Accepted Answer

A)  two 
B)  three 
C)  five 
D)  seven 
A)  two 
B)  three 
C)  five 
D)  seven

Question 11

Name the agreement between a patient and a practice in which the patient agrees to make regular monthly payments over a specified period of time.

Accepted Answer

A)  charity case 
B)  special deal 
C)  payment plan 
D)  financial deal 
A)  charity case 
B)  special deal 
C)  payment plan 
D)  financial deal

Question 12

On what basis are collection agencies often paid?

Accepted Answer

A)  the practice's financial ability to pay 
B)  the satisfaction of the patients they contact 
C)  the amount of money they collect 
D)  All of these are correct. 
A)  the practice's financial ability to pay 
B)  the satisfaction of the patients they contact 
C)  the amount of money they collect 
D)  All of these are correct.

Question 13

In Medisoft's Collection List dialog box, what field indicates who is responsible for an item?

Accepted Answer

A)  the Type field 
B)  the Patient field 
C)  the Item field 
D)  the Action field 
A)  the Type field 
B)  the Patient field 
C)  the Item field 
D)  the Action field

Question 14

As shown on the ____________, the collection process considers an analysis of the status of each account over time an important tool.

Accepted Answer

A)  collection letter list 
B)  aging report 
C)  collection report 
D)  collection list 
A)  collection letter list 
B)  aging report 
C)  collection report 
D)  collection list

Question 15

A practice sends $16,000 worth of account balances to both Collection Agency A and Collection Agency B. Collection Agency A collects 25 percent of the balances and retains 20 percent of the amount it collects; Collection Agency B collects 40 percent of the balances and retains 50 percent of the amount it collects. Determine from which collection agency the practice will receive the most money.

Accepted Answer

A)  Collection Agency A 
B)  Collection Agency B 
C)  The practice will receive the same amount of money from both collection agencies. 
D)  None of these are correct. 
A)  Collection Agency A 
B)  Collection Agency B 
C)  The practice will receive the same amount of money from both collection agencies. 
D)  None of these are correct.

Question 16

What does an aging report show for each account?

Accepted Answer

A)  the patient's name 
B)  the patient's chart number 
C)  the amount of unpaid charges in each of the aging categories 
D)  All of these are correct. 
A)  the patient's name 
B)  the patient's chart number 
C)  the amount of unpaid charges in each of the aging categories 
D)  All of these are correct.

Question 17

Which of the following explains why the collection process is sometimes ended?

Accepted Answer

A)  The cost of continuing to pursue the debt is higher than the total amount owed. 
B)  All collection attempts have been exhausted. 
C)  The patient tells the practice he does not want to pay. 
D)  The cost of continuing to pursue the debt is higher than the total amount owed or all collection attempts have been exhausted. 
A)  The cost of continuing to pursue the debt is higher than the total amount owed. 
B)  All collection attempts have been exhausted. 
C)  The patient tells the practice he does not want to pay. 
D)  The cost of continuing to pursue the debt is higher than the total amount owed or all collection attempts have been exhausted.

Question 18

The amount owed that is written off the practice's expected accounts receivable when collection efforts are discontinued is called ____.

Accepted Answer

A)  a bad debt 
B)  an uncollectible account 
C)  a failed loan 
D)  a bad debt or an uncollectible amount 
A)  a bad debt 
B)  an uncollectible account 
C)  a failed loan 
D)  a bad debt or an uncollectible amount

Question 19

A new patient has arrived at the practice for an appointment. What document(s) should they be issued?

Accepted Answer

A)  the practice's HIPAA privacy policies 
B)  patient registration material 
C)  the practice's financial policy 
D)  All of these are correct. 
A)  the practice's HIPAA privacy policies 
B)  patient registration material 
C)  the practice's financial policy 
D)  All of these are correct.

Question 20

What button in the Collection List dialog box is pressed to create a new tickler item?

Accepted Answer

A)  New 
B)  Tickler 
C)  Create 
D)  Display 
A)  New 
B)  Tickler 
C)  Create 
D)  Display

Activities that need to be completed as part of the collection process are tracked on the

What type of bills are given priority in the collections process?

Where does an account alert appear in Medisoft after the printing of collection letters?

Which of the following forms of payment are usually accepted by practices?

What does the DP account abbreviation mean in Medisoft?

What is entered in the large box in the Office Notes tab of the Tickler Item dialog box?

What is entered in the Type field of the Collection List dialog box to indicate the responsible party is the insurance carrier?

A practice sends $12,000 worth of patient account balances to a collection agency. If the collection agency collects 40 percent of this total and retains 25 percent of the amount it collects, calculate the total amount of money the practice will receive.

According to a 2013 study by the Commonwealth Fund, ____ percent of Americans ages 19 to 64 had problems paying or were unable to pay medical bills in 2012.

How many account alert abbreviations are there in Medisoft?

Name the agreement between a patient and a practice in which the patient agrees to make regular monthly payments over a specified period of time.

On what basis are collection agencies often paid?

In Medisoft's Collection List dialog box, what field indicates who is responsible for an item?

As shown on the ____________, the collection process considers an analysis of the status of each account over time an important tool.

What does an aging report show for each account?

Which of the following explains why the collection process is sometimes ended?

The amount owed that is written off the practice's expected accounts receivable when collection efforts are discontinued is called ____.

A new patient has arrived at the practice for an appointment. What document(s) should they be issued?

What button in the Collection List dialog box is pressed to create a new tickler item?

Introduction to Health Information Technology and Medical Billing

Introduction to Medisoft

Entering Patient Information

Working With Cases

Entering Charge Transactions and Patient Payments

Creating Claims

Posting Payments and Creating Patient Statements

Creating Reports

Filters

Exam 9: Collections in the Medical Office

Activities that need to be completed as part of the collection process are tracked on the

What type of bills are given priority in the collections process?

Where does an account alert appear in Medisoft after the printing of collection letters?

Which of the following forms of payment are usually accepted by practices?

What does the DP account abbreviation mean in Medisoft?

What is entered in the large box in the Office Notes tab of the Tickler Item dialog box?

What is entered in the Type field of the Collection List dialog box to indicate the responsible party is the insurance carrier?

A practice sends $12,000 worth of patient account balances to a collection agency. If the collection agency collects 40 percent of this total and retains 25 percent of the amount it collects, calculate the total amount of money the practice will receive.

According to a 2013 study by the Commonwealth Fund, ____ percent of Americans ages 19 to 64 had problems paying or were unable to pay medical bills in 2012.

How many account alert abbreviations are there in Medisoft?

Name the agreement between a patient and a practice in which the patient agrees to make regular monthly payments over a specified period of time.

On what basis are collection agencies often paid?

In Medisoft's Collection List dialog box, what field indicates who is responsible for an item?

As shown on the ____________, the collection process considers an analysis of the status of each account over time an important tool.

What does an aging report show for each account?

Which of the following explains why the collection process is sometimes ended?

The amount owed that is written off the practice's expected accounts receivable when collection efforts are discontinued is called ____.

A new patient has arrived at the practice for an appointment. What document(s) should they be issued?

What button in the Collection List dialog box is pressed to create a new tickler item?

Introduction to Health Information Technology and Medical Billing

Introduction to Medisoft

Entering Patient Information

Working With Cases

Entering Charge Transactions and Patient Payments

Creating Claims

Posting Payments and Creating Patient Statements

Creating Reports

Filters