Exam 1: Communication for Nurses How to Prevent Harmful Events and Promote Patient Safety

As a patient-safe response to an angry patient, the nurse should improve the communication climate by:

Self-disclosure within social relations is done for all the following reasons EXCEPT:

A male patient is crying, and the only word the nurse understands is "wife." What should the nurse say?

Which of the following nurse responses would be appropriate for a patient who is crying?

Learning means that a change has occurred within the patient that is not accounted for by:

Nurses use communication in each of the following role functions EXCEPT:

When educating patients, it is inappropriate for the nurse to:

In the patient-safe strategy of perception checking, which response is most appropriate to promoting a positive transformational outcome?

System inputs within the nursing work system include all EXCEPT:

Order the importance of characteristics of the person delivering a message that influences the meaning given to the message: ______The words spoken by the nurse ______The appearance and nonverbal behavior of the nurse ______The tone of voice of the nurse

The elements of the transformational model of communication include all EXCEPT:

Match the description to the terms given. Universal responses to stress-matching (may be used more than once) -Worried about offending anyone

A night nurse is concerned about a newly admitted surgical patient and needs to call to awaken the surgeon. The nurse uses the SBAR to get the information together. He plans to introduce himself to the surgeon, identify the patient, and describe:

Match the description to the terms given. Universal responses to stress-matching (may be used more than once) -Will not discuss emotions

Patterns of speech in men are focused on all EXCEPT:

During the assessment step of the patient-safe communication process, the nurse:

A patient is being discharged to a nursing home. While preparing the discharge summary, the patient says: "I feel that nobody cares about me." The nurse could improve the communication climate by saying:

Communication occurs for the purpose of the expression of thoughts and feelings to:

The patient needs an immediate referral to a cardiologist. Continuity of care and patient safety are enhanced by all of the following EXCEPT:

The nurse confirms listening has occurred through all the following EXCEPT: