Exam 15: Implementing and Integrating Decision Support Systems

One common measure of success suggests that users will view a DSS as favorable if it is seen as effective in supporting the decision-making process. This measure is known as:

The ________________ construct focuses on the degree to which the users of the system perceive the tool to be easy to use.

The number of times a DSS was accessed is the most effective metric of its success.

Which of the following is a factor that can lead to resistance to change within an organization?

According to this theory, the process of change occurs in three basic steps: unfreezing, moving, and refreezing.

Resistance to change can result from a number of different factors, including fear of the unknown.

In functional integration, the various decision support functions with the DSS are integrated and linked to those of the existing infrastructure. This linking includes providing common menu access, inter- and intra-application transfer of data and tools, and a common application interface at the same desktop client or workstation.

_________________ is probably the most important and critical step in the entire DSS design process because without its success, the greatest DSS ever created will go unused or even unnoticed.

The degree to which the DSS adapts to changes within the problem context and environment is the focus of this category of performance measurement. Inherent in providing support to ill-structured decisions and problem-solving tasks are the changes that can occur in the users' decision-making behavior, problem characteristics, and circumstances. The ability of a DSS to adapt to these dynamics is often a function of the original development tool selected and the ability of the user to make necessary changes to data or models.

The process by which the new DSS application is merged into the existing computing infrastructure such that the appearance of a seamless architecture appears to the user is called:

Perceived ease-of-use focuses on the degree to which the users of the system perceive the task to be easy to do.

_________________ integration involves the architectural bundling of the hardware, software, and data communication characteristics associated with the new DSS into the existing set of physical systems.

Which DSS implementation pattern is associated with users who are looking to buy a product?

Implementation is probably the most important and critical step in the entire DSS design process because without a successful implementation, the greatest DSS ever created will go unused or even unnoticed.

One method of assessing the success of a DSS is to focus on the technical functionality of the system.

Which DSS implementation pattern is associated with high levels of user involvement and initiation?

Which of the following is not a criterion for DSS success?

One of the least common problems faced during the implementation and integration of virtually any computer-based information system, including DSS, is the resistance by certain individuals or groups to the changes associated with the new system.

Managers represent the single resistance group to the implementation of a DSS, because they fear a loss of importance.

In __________ integration, the various decision support functions with the DSS are integrated and linked to those of the existing infrastructure. This linking includes providing common menu access, inter- and intra-application transfer of data and tools, and a common application interface at the same desktop client or workstation.