Exam 12: Management Support Systems

Which of the following tasks is performed by managers for which an executive information system (EIS) is useful?

_____ decisions can be automated because a well-defined standard operating procedure exists for these types of decisions.

The _____ component of a decision support system (DSS) includes mathematical and statistical models that,along with the database,enable a DSS to analyze information.

In the decision support system (DSS) environment,a _____ focuses on how the DSS is implemented and usually addresses questions about data storage,file structure,user access,response time,and security measures.

Describe the importance of keeping a consistent look and feel for a management support system (MSS).

Structured decisions are challenging because they involve multiple criteria,and often users have to choose between conflicting objectives.

A decision support system (DSS) typically provides support only for the managerial and higher organizational levels.

The costs of using group support systems (GSSs) are high as decision makers are made to travel more.

In a decision support system (DSS),a model base management system (MBMS) performs tasks similar to a database management system (DBMS) in accessing,maintaining,and updating models in the model base.

Unstructured decisions are often used in sales forecasting.

List the roles involved in designing,implementing,and using a decision support system (DSS).

Resolving conflicts between two divisions is a type of _____ decision at the tactical management level.

A(n) _____,which is used in the choice phase of the decision-making process,help sort through possible solutions to choose the best one for an organization.

Real-time computer conferencing used in electronic meeting systems includes video capability.

In the decision support system (DSS) environment,a _____ is responsible for specifying data requirements,what models are needed,how these models might be used,and how users want to view the results.

The different types of information systems developed to support certain aspects and types of decisions are collectively called _____.

Exception or variance reporting is a useful technique that managers use to flag data that is unusual or out of normal boundaries.

The intervention aspect of a(n) _____ reduces communication barriers and introduces order and efficiency into situations that are inherently unsystematic and inefficient.

How can a geographic information system (GIS) be used for marketing?

An executive information system (EIS) includes statistical analysis techniques for summarizing and structuring data.