Question 1

Components of an aggressive Occupancy Management program include(s) which of the following?

Accepted Answer

A)  historical data on no-show factors of confirmed and guaranteed 
B)  reservations 
C)  historical data on predicted stayovers and walkins, and understays 
D)  both A and B. 
E)  recapture of guest data.
F) a lawyer on retainer 
A)  historical data on no-show factors of confirmed and guaranteed 
B)  reservations 
C)  historical data on predicted stayovers and walkins, and understays 
D)  both A and B. 
E)  recapture of guest data.
F) a lawyer on retainer C

Question 2

Sources of reservations include(s) which of the following groups?

Accepted Answer

A)  corporate clients 
B)  group travelers 
C)  leisure travelers 
D)  current guests 
E)  all of the above 
A)  corporate clients 
B)  group travelers 
C)  leisure travelers 
D)  current guests 
E)  all of the above E

Question 3

A rooms forecast includes which of the following?

Accepted Answer

A)  uses current data only 
B)  is used only by the front office manager 
C)  is not used when you have a PMS 
D)  allows management to preview room sales and its effect upon the profit and loss statement 
E)  makes good use of current data 
A)  uses current data only 
B)  is used only by the front office manager 
C)  is not used when you have a PMS 
D)  allows management to preview room sales and its effect upon the profit and loss statement 
E)  makes good use of current data D

Question 4

A guaranteed reservation code will include which of the following?

Accepted Answer

A)  color of hotel's exterior 
B)  direction to find the hotel 
C)  date of arrival 
D)  list of amenities 
E)  all of the above 
A)  color of hotel's exterior 
B)  direction to find the hotel 
C)  date of arrival 
D)  list of amenities 
E)  all of the above

Question 5

The PMS reservation module includes a projected occupancy screen.

Accepted Answer

A) True 
 B)False

Question 6

A confirmed reservation is held until the guest arrives. The hotel has a firm contract with the guest to hold that room for the guest.

Accepted Answer

A) True 
 B)False

Question 7

Which strategy is not suggested in developing adoption of social media?

Accepted Answer

A)  Define long-term objectives and goals. 
B)  Go to seminars on the topic to gain an understanding of the topic. 
C)  Social media should be the anchor to a marketing plan. 
D)  Work with a team. 
A)  Define long-term objectives and goals. 
B)  Go to seminars on the topic to gain an understanding of the topic. 
C)  Social media should be the anchor to a marketing plan. 
D)  Work with a team.

Question 8

A house count is used by which of the following manager(s)?

Accepted Answer

A)  food and beverage manager 
B)  housekeeper 
C)  marketing and sales director 
D)  all of the above 
E)  front office manager only 
A)  food and beverage manager 
B)  housekeeper 
C)  marketing and sales director 
D)  all of the above 
E)  front office manager only

Question 9

True integration includes the PMS and central reservation system data.

Accepted Answer

A) True 
 B)False

Question 10

The PMS reservation option allows for the processing of guest reservations.

Accepted Answer

A) True 
 B)False

Question 11

A guaranteed reservation is held until?

Accepted Answer

A)  the guest arrives 
B)  6:00 p.m. 
C)  4:00 p.m. 
D)  midnight 
E)  according to the policy of the hotel 
A)  the guest arrives 
B)  6:00 p.m. 
C)  4:00 p.m. 
D)  midnight 
E)  according to the policy of the hotel

Question 12

How many additional room reservations are needed to achieve 100 percent occupancy for February 18?
Times Hotel 925 rooms available
100 Confirmed reservations (5% no-show rate)
350 Guaranteed reservation (2% no-show rate)
4 predicted stayovers
8 predicted understays
25 predicted walk-ins

Accepted Answer

A)  488 
B)  463 
C)  456 
D)  393 
A)  488 
B)  463 
C)  456 
D)  393

Components of an aggressive Occupancy Management program include(s) which of the following?

Sources of reservations include(s) which of the following groups?

A rooms forecast includes which of the following?

A guaranteed reservation code will include which of the following?

The PMS reservation module includes a projected occupancy screen.

A confirmed reservation is held until the guest arrives. The hotel has a firm contract with the guest to hold that room for the guest.

Which strategy is not suggested in developing adoption of social media?

A house count is used by which of the following manager(s)?

True integration includes the PMS and central reservation system data.

The PMS reservation option allows for the processing of guest reservations.

A guaranteed reservation is held until?

How many additional room reservations are needed to achieve 100 percent occupancy for February 18? Times Hotel 925 rooms available 100 Confirmed reservations (5% no-show rate) 350 Guaranteed reservation (2% no-show rate) 4 predicted stayovers 8 predicted understays 25 predicted walk-ins

Introduction to Hotel Management

Hotel Organization and the Front Office Manager

Effective Interdepartmental Communications

Property Management Systems

Revenue Management

Guest Registration

Managing the Financials

Guest Checkout

Preparation and Review of the Night Audit

Managing Hospitality

Training for Hospitality

Promoting In-House Sales

Security

Executive Housekeeping

Filters

Exam 5: Systemwide Reservations

Components of an aggressive Occupancy Management program include(s) which of the following?

Sources of reservations include(s) which of the following groups?

A rooms forecast includes which of the following?

A guaranteed reservation code will include which of the following?

The PMS reservation module includes a projected occupancy screen.

A confirmed reservation is held until the guest arrives. The hotel has a firm contract with the guest to hold that room for the guest.

Which strategy is not suggested in developing adoption of social media?

A house count is used by which of the following manager(s)?

True integration includes the PMS and central reservation system data.

The PMS reservation option allows for the processing of guest reservations.

A guaranteed reservation is held until?

How many additional room reservations are needed to achieve 100 percent occupancy for February 18? Times Hotel 925 rooms available 100 Confirmed reservations (5% no-show rate) 350 Guaranteed reservation (2% no-show rate) 4 predicted stayovers 8 predicted understays 25 predicted walk-ins

Introduction to Hotel Management

Hotel Organization and the Front Office Manager

Effective Interdepartmental Communications

Property Management Systems

Revenue Management

Guest Registration

Managing the Financials

Guest Checkout

Preparation and Review of the Night Audit

Managing Hospitality

Training for Hospitality

Promoting In-House Sales

Security

Executive Housekeeping

Filters