Exam 9: Selection III: Interviewing

Describe three purposes of the employment interview.

According to Videotron, which of the following is NOT a benefit of speed interviewing?

Which of the following is NOT a characteristic of the Multiple-Mini-Interview?

An interview conducted by two or more interviewers together at one time is referred to as a panel interview.

Employment interviews need to be based on a job analysis so that they assess job-relevant KSAOs.

If a competency for a job is communication, what would be an example of a behavioural indicator?

As job requirements change in response to the ever-changing workplace, organizations are beginning to shift the focus of selection from specific job skills to organizational fit, transferable skills, and personality attributes.

Which interviews are conducted by two or more interviewers separately or in sequence?

In a 2007 study by researchers Simola, Taggar, and Smith, more than 58.2 percent of Canadian HR practitioners reported using behaviour description interview questions.

From the employer's perspective, which of the following is NOT a benefit of conducting a job interview?

Which sentence does NOT describe Frame-of-Reference Training?

As an HRM, what is the first step you would take at the interview stage of the selection process? What are employment interviews best suited to assess?

According to researchers Seijts and Kyei-Poku, what did their findings reveal?

Which type of structured interview describes hypothetical on-the-job incidents and asks applicants what they would do?

Which approach to interviewing was popularized by Microsoft in the 1990s?

Which of the following is NOT a key assumption of behavioural interviewing?

Scenario 9-1 Medical Office Assistant Okanagan Medical Clinic (OMC), Kelowna, B.C. We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks. The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases. Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset. This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to omc@okanagan.bc.ca. -Refer to Scenario 9-1. For which of the following would OMC screen and test?

Scenario 9-1 Medical Office Assistant Okanagan Medical Clinic (OMC), Kelowna, B.C. We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks. The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases. Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset. This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to omc@okanagan.bc.ca. -Refer to Scenario 9-1. OMC has always used a traditional method of interviewing that involved no constraints on the questions asked, no requirements for standardization, and a subjective assessment of the candidate. What type of interview did the organization use?

Which type of interview consists of a standardized set of job-relevant questions and a scoring guide?

One concern with the behaviour description interview is that applicants could make up stories about events that never happened.