Question 1

Performance appraisal methods can be broadly classified as either ____,____,or ____ approaches.

Accepted Answer

A)  trait,behavioral,judgmental 
B)  trait,behavioral,results 
C)  behavioral,judgmental,results 
D)  behavioral,judgmental,attitudinal 
A)  trait,behavioral,judgmental 
B)  trait,behavioral,results 
C)  behavioral,judgmental,results 
D)  behavioral,judgmental,attitudinal B

Question 2

Tips for using criticism constructively includes all of the following except:

Accepted Answer

A)  consider whether it is really necessary 
B)  don't exaggerate 
C)  watch your timing 
D)  use the "sandwich technique" 
A)  consider whether it is really necessary 
B)  don't exaggerate 
C)  watch your timing 
D)  use the "sandwich technique" D

Question 3

A problem with performance appraisal includes:

Accepted Answer

A)  it tends to be objective and consistent 
B)  it identifies weaknesses of employees as well as strengths 
C)  it tends to focus on short-term objectives rather than long-term learning 
D)  it tends to be a bottom-up process 
A)  it tends to be objective and consistent 
B)  it identifies weaknesses of employees as well as strengths 
C)  it tends to focus on short-term objectives rather than long-term learning 
D)  it tends to be a bottom-up process C

Question 4

According to a Supreme Court ruling,performance appraisals are subject to the same validity criteria as selection procedures.

Accepted Answer

A) True 
 B)False

Question 5

What are the four basic considerations for establishing performance standards?

Accepted Answer

Before any appraisal is conducted,the st

Question 6

Self-appraisal works well when supervisors and subordinates jointly establish future performance goals or employee development plans.

Accepted Answer

A) True 
 B)False

Question 7

Discuss the requirements for a successful MBO program.

Accepted Answer

If MBO is to succeed,it should meet seve

Question 8

As a rule of thumb,a supervisor should spend approximately ____ percent of the time talking during an appraisal interview.

Accepted Answer

A)  10 to 15 
B)  20 to 25 
C)  30 to 35 
D)  40 to 45 
A)  10 to 15 
B)  20 to 25 
C)  30 to 35 
D)  40 to 45

Question 9

Subordinate appraisals are useful for ratings on dimensions such as leadership,coordination of team efforts,and interest in subordinates.

Accepted Answer

A) True 
 B)False

Question 10

Mixed standard rating scales rate on the degree to which an employee possesses a trait or characteristic.

Accepted Answer

A) True 
 B)False

Question 11

Employee performance avoidance rarely starts on day one of the new job.

Accepted Answer

A) True 
 B)False

Question 12

Discuss some of the various types of rater error that may exist in the appraisal process.

Accepted Answer

1.Error of central tendency - A performa

Question 13

The balanced scorecard approach translates broad goals into increasingly specific goals,so that individuals can see how their performance relates to the overall performance of the firm.

Accepted Answer

A) True 
 B)False

Question 14

Having appraisal's reviewed by a supervisor's supervisor creates unnecessary redundancy and may actually result in greater legal liability.

Accepted Answer

A) True 
 B)False

Question 15

Managers often first assume poor performance of subordinates is due to:

Accepted Answer

A)  inadequate training 
B)  poor motivation 
C)  external constraints 
D)  lack of ability 
A)  inadequate training 
B)  poor motivation 
C)  external constraints 
D)  lack of ability

Question 16

The appraisal interview should be divided into two sessions,one each for:

Accepted Answer

A)  positive comments and negative comments 
B)  performance review and developmental planning 
C)  performance review and compensation discussion 
D)  establishing performance standards and reviewing performance 
A)  positive comments and negative comments 
B)  performance review and developmental planning 
C)  performance review and compensation discussion 
D)  establishing performance standards and reviewing performance

Question 17

If the performance evaluations that salespeople receive are based solely on sales revenue to the exclusion of other important factors,the instrument suffers from:

Accepted Answer

A)  criterion contamination. 
B)  lack of reliability. 
C)  criterion deficiency. 
D)  relevance. 
A)  criterion contamination. 
B)  lack of reliability. 
C)  criterion deficiency. 
D)  relevance.

Question 18

Three types of appraisal interviews are tell-and-sell,tell-and-listen,and problem-solving.

Accepted Answer

A) True 
 B)False

Question 19

The appraisal system that takes into account financial,customer,processes,and learning categories is called:

Accepted Answer

A)  balanced scorecard approach 
B)  360-degree 
C)  customer-oriented approach 
D)  management by objectives 
A)  balanced scorecard approach 
B)  360-degree 
C)  customer-oriented approach 
D)  management by objectives

Question 20

Studies have shown employees who earn performance-based pay are more satisfied.

Accepted Answer

A) True 
 B)False

Performance appraisal methods can be broadly classified as either ,,or approaches.

Tips for using criticism constructively includes all of the following except:

A problem with performance appraisal includes:

According to a Supreme Court ruling,performance appraisals are subject to the same validity criteria as selection procedures.

What are the four basic considerations for establishing performance standards?

Self-appraisal works well when supervisors and subordinates jointly establish future performance goals or employee development plans.

Discuss the requirements for a successful MBO program.

As a rule of thumb,a supervisor should spend approximately ____ percent of the time talking during an appraisal interview.

Subordinate appraisals are useful for ratings on dimensions such as leadership,coordination of team efforts,and interest in subordinates.

Mixed standard rating scales rate on the degree to which an employee possesses a trait or characteristic.

Employee performance avoidance rarely starts on day one of the new job.

Discuss some of the various types of rater error that may exist in the appraisal process.

The balanced scorecard approach translates broad goals into increasingly specific goals,so that individuals can see how their performance relates to the overall performance of the firm.

Having appraisal's reviewed by a supervisor's supervisor creates unnecessary redundancy and may actually result in greater legal liability.

Managers often first assume poor performance of subordinates is due to:

The appraisal interview should be divided into two sessions,one each for:

If the performance evaluations that salespeople receive are based solely on sales revenue to the exclusion of other important factors,the instrument suffers from:

Three types of appraisal interviews are tell-and-sell,tell-and-listen,and problem-solving.

The appraisal system that takes into account financial,customer,processes,and learning categories is called:

Studies have shown employees who earn performance-based pay are more satisfied.

The Challenge of Human Resources Management

Strategy and Human Resources Planning

Equal Employment Opportunity and Human Resources Management

Job Analysis and Job Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Managing Compensation

Pay-For-Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labor Relations

International Human Resources Management

Creating High Performance Work Systems

Filters

Exam 8: Performance Management and the Employee Appraisal Process

Performance appraisal methods can be broadly classified as either ____,____,or ____ approaches.

Tips for using criticism constructively includes all of the following except:

A problem with performance appraisal includes:

According to a Supreme Court ruling,performance appraisals are subject to the same validity criteria as selection procedures.

What are the four basic considerations for establishing performance standards?

Self-appraisal works well when supervisors and subordinates jointly establish future performance goals or employee development plans.

Discuss the requirements for a successful MBO program.

As a rule of thumb,a supervisor should spend approximately ____ percent of the time talking during an appraisal interview.

Subordinate appraisals are useful for ratings on dimensions such as leadership,coordination of team efforts,and interest in subordinates.

Mixed standard rating scales rate on the degree to which an employee possesses a trait or characteristic.

Employee performance avoidance rarely starts on day one of the new job.

Discuss some of the various types of rater error that may exist in the appraisal process.

The balanced scorecard approach translates broad goals into increasingly specific goals,so that individuals can see how their performance relates to the overall performance of the firm.

Having appraisal's reviewed by a supervisor's supervisor creates unnecessary redundancy and may actually result in greater legal liability.

Managers often first assume poor performance of subordinates is due to:

The appraisal interview should be divided into two sessions,one each for:

If the performance evaluations that salespeople receive are based solely on sales revenue to the exclusion of other important factors,the instrument suffers from:

Three types of appraisal interviews are tell-and-sell,tell-and-listen,and problem-solving.

The appraisal system that takes into account financial,customer,processes,and learning categories is called:

Studies have shown employees who earn performance-based pay are more satisfied.

The Challenge of Human Resources Management

Strategy and Human Resources Planning

Equal Employment Opportunity and Human Resources Management

Job Analysis and Job Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Managing Compensation

Pay-For-Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labor Relations

International Human Resources Management

Creating High Performance Work Systems

Filters

Performance appraisal methods can be broadly classified as either ,,or approaches.