Question 1

Which of the following does not support the establishment of a rapport being built with a patient/client?

Accepted Answer

A)  Introducing yourself to the client 
B)  Considering how the client would like to be addressed 
C)  Making appropriate small talk 
D)  Talking to the client about your schedule for the day 
A)  Introducing yourself to the client 
B)  Considering how the client would like to be addressed 
C)  Making appropriate small talk 
D)  Talking to the client about your schedule for the day D

Question 2

This Interpersonal Communication Skill allows the patient and provider opportunities to reflect and consider and allows a moment for the patient to remain with a particular thought or feeling:

Accepted Answer

A)  Reflection 
B)  Silence 
C)  Restating 
D)  Information Sharing 
A)  Reflection 
B)  Silence 
C)  Restating 
D)  Information Sharing B

Question 3

When a health-care provider uses the Interpersonal Communication Skill of Sympathy, all of the following happen, except:

Accepted Answer

A)  Ability to fully support a patient/client decreases 
B)  Objectivity is lost 
C)  Ability to perceive and understand what another is experiencing improves 
D)  One is overtaken by emotion 
A)  Ability to fully support a patient/client decreases 
B)  Objectivity is lost 
C)  Ability to perceive and understand what another is experiencing improves 
D)  One is overtaken by emotion C

Question 4

Which technique is best used to create physical and psychological space?

Accepted Answer

A)  Empathy 
B)  Boundaries 
C)  Behavioral Observation 
D)  Humor 
A)  Empathy 
B)  Boundaries 
C)  Behavioral Observation 
D)  Humor

Question 5

When working with an angry client, the use of which of the following is least effective?

Accepted Answer

A)  Apology 
B)  Active Listening 
C)  Intolerance 
D)  Effective use of silence 
A)  Apology 
B)  Active Listening 
C)  Intolerance 
D)  Effective use of silence

Question 6

This is an Interpersonal Communication Skill that requires the health-care provider to be aware of and selectively comment on verbal and nonverbal messages:

Accepted Answer

A)  Behavioral observation 
B)  Focusing 
C)  Restating 
D)  Empathy 
A)  Behavioral observation 
B)  Focusing 
C)  Restating 
D)  Empathy

Question 7

When using a Broad Opening Statement, the health-care provider affords the patient/client the opportunity to:

Accepted Answer

A)  Take responsibility for establishing the topic of the conversation 
B)  Remain reliant on the health-care provider to lead the interaction 
C)  Avoid uncomfortable topics of discussion 
D)  Defer responsibility for the treatment plan to the more experienced health-care professional 
A)  Take responsibility for establishing the topic of the conversation 
B)  Remain reliant on the health-care provider to lead the interaction 
C)  Avoid uncomfortable topics of discussion 
D)  Defer responsibility for the treatment plan to the more experienced health-care professional

Question 8

What is one consideration that should be taken when using the Interpersonal Communication Skill of Self-Disclosure?

Accepted Answer

A)  It should contribute to the goals of the therapeutic relationship. 
B)  The focus of the relationship is off of the patient. 
C)  There are no limits to information shared with the patient. 
D)  The health-care provider's motivation in using Self-Disclosure is related to the health-care provider's own needs in the interaction. 
A)  It should contribute to the goals of the therapeutic relationship. 
B)  The focus of the relationship is off of the patient. 
C)  There are no limits to information shared with the patient. 
D)  The health-care provider's motivation in using Self-Disclosure is related to the health-care provider's own needs in the interaction.

Question 9

The Interpersonal Communication Skill of Empathy differs from Sympathy in that with Empathy the health-care provider:

Accepted Answer

A)  Feels compelled to rescue the patient 
B)  Objectively places himself or herself in another person's situation 
C)  Shares the feelings of another person 
D)  Is unable to perceive or understand to a varying degree what the other person is experiencing 
A)  Feels compelled to rescue the patient 
B)  Objectively places himself or herself in another person's situation 
C)  Shares the feelings of another person 
D)  Is unable to perceive or understand to a varying degree what the other person is experiencing

Question 10

When client's explanations are vague, confusing, or inconsistent, which Interpersonal Communication Skill is the most effective?

Accepted Answer

A)  Focusing 
B)  Reflecting 
C)  Clarification 
D)  Restating 
A)  Focusing 
B)  Reflecting 
C)  Clarification 
D)  Restating

Question 11

"Everyone has different experiences with this medication, but most show some effect within 4 weeks." This statement is an example of:

Accepted Answer

A)  Clarification 
B)  Restating 
C)  Information Sharing 
D)  Reflection 
A)  Clarification 
B)  Restating 
C)  Information Sharing 
D)  Reflection

Question 12

Using the Interpersonal Communication Skill of Reflection, all of the following are accomplished except:

Accepted Answer

A)  Poses the patient/client comments or questions back to the him or her 
B)  Encourages the patient/client to divulge information 
C)  Demonstrates active listening 
D)  Acknowledges patients' verbal or nonverbal behaviors 
A)  Poses the patient/client comments or questions back to the him or her 
B)  Encourages the patient/client to divulge information 
C)  Demonstrates active listening 
D)  Acknowledges patients' verbal or nonverbal behaviors

Question 13

"Your feelings are valid. I, too, have felt anxious when taking on new challenges." This statement is an example of:

Accepted Answer

A)  Broad Opening Statement 
B)  Self-Disclosure 
C)  Reflecting 
D)  Empathy 
A)  Broad Opening Statement 
B)  Self-Disclosure 
C)  Reflecting 
D)  Empathy

Question 14

This Interpersonal Communication Skill requires the health-care provider to objectively place oneself in another person's situation:

Accepted Answer

A)  Active Listening 
B)  Reflection 
C)  Self-Disclosure 
D)  Empathy 
A)  Active Listening 
B)  Reflection 
C)  Self-Disclosure 
D)  Empathy

Question 15

"It sounds like you're pretty discouraged about your health right now."-This statement is an example of:

Accepted Answer

A)  Empathy 
B)  Restating 
C)  Sympathy 
D)  Reflection 
A)  Empathy 
B)  Restating 
C)  Sympathy 
D)  Reflection

Question 16

"Pat, you seem different this morning." This statement is an example of:

Accepted Answer

A)  Reflection 
B)  Behavioral Observation 
C)  Broad Opening Statement 
D)  Focusing 
A)  Reflection 
B)  Behavioral Observation 
C)  Broad Opening Statement 
D)  Focusing

Question 17

When a health-care provider takes on the thoughts and feelings of another person as the provider's own, it is considered:

Accepted Answer

A)  Clarification 
B)  Empathy 
C)  Sympathy 
D)  Active Listening 
A)  Clarification 
B)  Empathy 
C)  Sympathy 
D)  Active Listening

Question 18

Which of the following is an example of a nontherapeutic statement?

Accepted Answer

A)  "It must be very hard for you to go on after your loss." 
B)  "You think this doesn't matter." 
C)  "You hang in there. Things will get better." 
D)  "Who would you say is a good support for you?" 
A)  "It must be very hard for you to go on after your loss." 
B)  "You think this doesn't matter." 
C)  "You hang in there. Things will get better." 
D)  "Who would you say is a good support for you?"

Question 19

When using the Interpersonal Communication Skill of Humor, the health-care provider must always:

Accepted Answer

A)  Use it in the appropriate context during the interaction with the client/patient. 
B)  Recognize the universality of humor among all cultures. 
C)  Prepare a number of humorous things to say before meeting with the client. 
D)  Use personal observations of the client to base the humorous interaction on. 
A)  Use it in the appropriate context during the interaction with the client/patient. 
B)  Recognize the universality of humor among all cultures. 
C)  Prepare a number of humorous things to say before meeting with the client. 
D)  Use personal observations of the client to base the humorous interaction on.

Exam 1: Basic Interpersonal Communication Skills