Exam 7: Database and Customer Data Development
Exam 1: Principles of CRM10 Questions
Exam 2: History and Development of CRM13 Questions
Exam 3: Relationship Marketing and Customer Relationship Management14 Questions
Exam 4: Organization and CRM12 Questions
Exam 5: CRM and Data Management12 Questions
Exam 6: Technology and Data Platforms9 Questions
Exam 7: Database and Customer Data Development11 Questions
Exam 8: Sales Strategy and CRM50 Questions
Exam 9: CRM, Technology, and Sales49 Questions
Exam 10: Marketing Strategy and CRM13 Questions
Exam 11: CRM, Marketing Automation, and Communication52 Questions
Exam 12: CRM Program Measurement and Tools18 Questions
Exam 13: Privacy and Ethics Considerations23 Questions
Exam 14: The Future of CRM52 Questions
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What are some of the challenges facing a data miner?
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Obtaining data for data mining due to organizational obstacles, privacy issues, secondary data availability, cost versus benefit, and expertise in data mining methods are some possible answers.
Define an ancillary benefit of data mining?
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Fraud detection.
What variable cluster categories are related to cluster data mining efforts?
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Demographic, psychographics, behavior, geographic.
What are the three variables used by an RFM data mining effort?
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Identify three data mining approaches excluding RFM, decision tree and clustering?
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Which database entity(s) are normally used as a source of information for datamining?
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