Question 1

Informal systems develop because of inadequacies of formal procedures, individual work habits and preferences, and resistance to control.

Accepted Answer

A) True 
 B)False

Question 2

Ensuring that every fact fits with every other fact best describes:

Accepted Answer

A)  the impertinence characteristic a systems analyst needs during requirements determination. 
B)  the impartiality characteristic a systems analyst needs during requirements determination. 
C)  the relaxing of constraints characteristic a systems analyst needs during requirements determination. 
D)  the attention to details characteristic a systems analyst needs during requirements determination. 
E)  the reframing characteristic a systems analyst needs during requirements determination. 
A)  the impertinence characteristic a systems analyst needs during requirements determination. 
B)  the impartiality characteristic a systems analyst needs during requirements determination. 
C)  the relaxing of constraints characteristic a systems analyst needs during requirements determination. 
D)  the attention to details characteristic a systems analyst needs during requirements determination. 
E)  the reframing characteristic a systems analyst needs during requirements determination.

Question 3

Which of the following is an advantage of closed-ended questions?

Accepted Answer

A)  Interviews based on closed-ended questions do not necessarily require a large time commitment, so more topics can be covered. 
B)  Closed-ended questions enable the analysts to explore information that does not quite fit defined answers. 
C)  The analyst can obtain previously unknown information. 
D)  Closed-ended questions often put the interviewee at ease. 
E)  The interviewee has a sense of involvement and control in the interview. 
A)  Interviews based on closed-ended questions do not necessarily require a large time commitment, so more topics can be covered. 
B)  Closed-ended questions enable the analysts to explore information that does not quite fit defined answers. 
C)  The analyst can obtain previously unknown information. 
D)  Closed-ended questions often put the interviewee at ease. 
E)  The interviewee has a sense of involvement and control in the interview.

Question 4

When reviewing job procedures, you may find:

Accepted Answer

A)  data definition conflicts. 
B)  duplicate CEOs. 
C)  data manipulation conflicts. 
D)  a contradiction between a formal procedure and interview or observation results. 
E)  competitors mission statements. 
A)  data definition conflicts. 
B)  duplicate CEOs. 
C)  data manipulation conflicts. 
D)  a contradiction between a formal procedure and interview or observation results. 
E)  competitors mission statements.

Question 5

When comparing observations and document analysis, the chances for follow-up and probing with document analysis are rated high to excellent.

Accepted Answer

A) True 
 B)False

Question 6

Techniques developed to keep the analysis effort minimal, yet still effective include:

Accepted Answer

A)  JAD. 
B)  interviewing. 
C)  observations. 
D)  document analysis. 
E)  questionnaires. 
A)  JAD. 
B)  interviewing. 
C)  observations. 
D)  document analysis. 
E)  questionnaires.

Question 7

Closed-ended questions work well when the major answers to the questions are known.

Accepted Answer

A) True 
 B)False

Question 8

Contrary to popular belief, interviewing is not one of the primary ways analysts gather information about an information systems project.

Accepted Answer

A) True 
 B)False

Question 9

Prototyping is most useful for requirements determination when:

Accepted Answer

A)  user requirements are well understood. 
B)  communication problems have existed in the past between users and analysts. 
C)  possible designs are simple and require an abstract form to fully evaluate. 
D)  multiple stakeholders are involved with the system. 
E)  data are not readily available. 
A)  user requirements are well understood. 
B)  communication problems have existed in the past between users and analysts. 
C)  possible designs are simple and require an abstract form to fully evaluate. 
D)  multiple stakeholders are involved with the system. 
E)  data are not readily available.

Question 10

A JAD is an inexpensive, popular requirements determination technique.

Accepted Answer

A) True 
 B)False

Question 11

The most useful forms do not contain data.

Accepted Answer

A) True 
 B)False

Question 12

Decision support tools aiding nonmanagers is an example of a disruptive technology.

Accepted Answer

A) True 
 B)False

Question 13

You should use the interview process to set expectations about the new or replacement system.

Accepted Answer

A) True 
 B)False

Question 14

Requirements creep is a term used to describe a project that has become bogged down in an abundance of analysis work.

Accepted Answer

A) True 
 B)False

Question 15

The reframing characteristic of a good systems analyst is represented by which of the following statements?

Accepted Answer

A)  You must challenge yourself to look at the organization in new ways. 
B)  Every fact must fit with every other fact. 
C)  Assume anything is possible, and eliminate the infeasible. 
D)  You should question everything. 
E)  Your role is to find the best solution to a business problem. 
A)  You must challenge yourself to look at the organization in new ways. 
B)  Every fact must fit with every other fact. 
C)  Assume anything is possible, and eliminate the infeasible. 
D)  You should question everything. 
E)  Your role is to find the best solution to a business problem.

Question 16

When comparing observations and document analysis:

Accepted Answer

A)  the time required to conduct observations compared to document analysis is low. 
B)  the expense of the observation method is quite low. 
C)  the potential audience of the observation method is limited. 
D)  a clear commitment is discernible. 
E)  the chances of probing and clarification are good with document analysis. 
A)  the time required to conduct observations compared to document analysis is low. 
B)  the expense of the observation method is quite low. 
C)  the potential audience of the observation method is limited. 
D)  a clear commitment is discernible. 
E)  the chances of probing and clarification are good with document analysis.

Question 17

Which of the following can be considered an advantage of closed-ended questions?

Accepted Answer

A)  The interviewer can explore unexpected lines of inquiry. 
B)  Closed-ended questions work well when the major answers to the questions are well known. 
C)  The interviewee has a sense of involvement and control in the interview. 
D)  Closed-ended questions often put the interviewee at ease. 
E)  Previously unknown information may surface. 
A)  The interviewer can explore unexpected lines of inquiry. 
B)  Closed-ended questions work well when the major answers to the questions are well known. 
C)  The interviewee has a sense of involvement and control in the interview. 
D)  Closed-ended questions often put the interviewee at ease. 
E)  Previously unknown information may surface.

Question 18

The typical participants in a JAD include:

Accepted Answer

A)  the CEO. 
B)  a city official. 
C)  a systems analyst. 
D)  a customer. 
E)  academic faculty. 
A)  the CEO. 
B)  a city official. 
C)  a systems analyst. 
D)  a customer. 
E)  academic faculty.

Question 19

A first step in any BPR effort is to understand what processes need to change.

Accepted Answer

A) True 
 B)False

Question 20

The search for, and implementation of, radical change in business processes to achieve breakthrough improvements in products and services best defines:

Accepted Answer

A)  joint application design. 
B)  rapid application development. 
C)  structured programming. 
D)  business process reengineering. 
E)  disruptive design. 
A)  joint application design. 
B)  rapid application development. 
C)  structured programming. 
D)  business process reengineering. 
E)  disruptive design.

Informal systems develop because of inadequacies of formal procedures, individual work habits and preferences, and resistance to control.

Ensuring that every fact fits with every other fact best describes:

Which of the following is an advantage of closed-ended questions?

When reviewing job procedures, you may find:

When comparing observations and document analysis, the chances for follow-up and probing with document analysis are rated high to excellent.

Techniques developed to keep the analysis effort minimal, yet still effective include:

Closed-ended questions work well when the major answers to the questions are known.

Contrary to popular belief, interviewing is not one of the primary ways analysts gather information about an information systems project.

Prototyping is most useful for requirements determination when:

A JAD is an inexpensive, popular requirements determination technique.

The most useful forms do not contain data.

Decision support tools aiding nonmanagers is an example of a disruptive technology.

You should use the interview process to set expectations about the new or replacement system.

Requirements creep is a term used to describe a project that has become bogged down in an abundance of analysis work.

The reframing characteristic of a good systems analyst is represented by which of the following statements?

When comparing observations and document analysis:

Which of the following can be considered an advantage of closed-ended questions?

The typical participants in a JAD include:

A first step in any BPR effort is to understand what processes need to change.

The search for, and implementation of, radical change in business processes to achieve breakthrough improvements in products and services best defines:

The Systems Development Environment

The Sources of Software

Managing the Information Systems Project

Systems Planning and Selection

Structuring System Requirements: Process Modeling

Structuring System Requirements: Conceptual Data Modeling

Designing the Human Interface

Designing Databases

Systems Implementation and Operation

Filters

Exam 5: Determining System Requirements

Informal systems develop because of inadequacies of formal procedures, individual work habits and preferences, and resistance to control.

Ensuring that every fact fits with every other fact best describes:

Which of the following is an advantage of closed-ended questions?

When reviewing job procedures, you may find:

When comparing observations and document analysis, the chances for follow-up and probing with document analysis are rated high to excellent.

Techniques developed to keep the analysis effort minimal, yet still effective include:

Closed-ended questions work well when the major answers to the questions are known.

Contrary to popular belief, interviewing is not one of the primary ways analysts gather information about an information systems project.

Prototyping is most useful for requirements determination when:

A JAD is an inexpensive, popular requirements determination technique.

The most useful forms do not contain data.

Decision support tools aiding nonmanagers is an example of a disruptive technology.

You should use the interview process to set expectations about the new or replacement system.

Requirements creep is a term used to describe a project that has become bogged down in an abundance of analysis work.

The reframing characteristic of a good systems analyst is represented by which of the following statements?

When comparing observations and document analysis:

Which of the following can be considered an advantage of closed-ended questions?

The typical participants in a JAD include:

A first step in any BPR effort is to understand what processes need to change.

The search for, and implementation of, radical change in business processes to achieve breakthrough improvements in products and services best defines:

The Systems Development Environment

The Sources of Software

Managing the Information Systems Project

Systems Planning and Selection

Structuring System Requirements: Process Modeling

Structuring System Requirements: Conceptual Data Modeling

Designing the Human Interface

Designing Databases

Systems Implementation and Operation

Filters