Exam 1: Introduction to Systems Analysis and Design

-In the model of the SDLC shown in the accompanying figure, the ____ usually begins with a formal request to the IT department, called a systems request, which describes problems or desired changes in an information system or a business process.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.MIS f.team leaders b.modeling g.operational employees c.message h.supply chain d.spiral model i.scalable design e.ERP j.prototype -People who rely on TP systems to enter and receive data they need to perform their jobs.

____ refers to the combination of hardware, software, and services that people use to manage, communicate, and share information.

Most firms give their IT budgets a low priority in bad economic times.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.MIS f.team leaders b.modeling g.operational employees c.message h.supply chain d.spiral model i.scalable design e.ERP j.prototype -After Roark has spent a week getting to know the members of the team, including their strengths and weaknesses, and what has worked well (and not so well) for this particular team in the past, one theme keeps recurring: the team has particularly weak communications skills. Which of the following methods, then, is he least likely to use, given what he knows about the disadvantages of each method?

User support provides users with technical information, training, and productivity support. _________________________

-A(n) ____ investigates, analyzes, designs, develops, installs, evaluates, and maintains a company's information systems.

System software consists of programs that support day-to-day business functions and provide users with the information they require. _________________________

-The newest development techniques are called ____, which attempt to develop systems incrementally.

An example of a vertical system is a(n) ____.

Although the business-to-business (B2B) sector is more familiar to retail customers, the volume of business-to-consumer (B2C) transactions is many times greater.

In object-oriented design, a message requests specific behavior or information from another object.

Value-added services such as consulting, financing, and technical support can be more profitable than hardware. _________________________

A scalable design can expand to meet new business requirements and volumes.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.MIS f.team leaders b.modeling g.operational employees c.message h.supply chain d.spiral model i.scalable design e.ERP j.prototype -What are the disadvantages of each of the three system development methods?

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.MIS f.team leaders b.modeling g.operational employees c.message h.supply chain d.spiral model i.scalable design e.ERP j.prototype -All companies that provide materials, services, and functions needed to provide a product to a customer.

Examples of company-wide applications, called ____, include order processing systems, payroll systems, and company communications networks.

Knowledge management systems use a large database called a(n) ____ that allows users to find information by entering keywords or questions in normal English phrases.

A(n) ____ shows the data that flows in and out of system processes.

The structure of the IT department varies among companies, as does its name and placement within the organization.