Exam 3: Business Functions and Supply Chains

The frequently asked questions (FAQs) pages of many companies have been replaced with options for___________ .

Modern customer relationship management (CRM) systems can help capture the entire customer experience with an organization,from response to an online advertisement to automatic replenishment of products to proactive service.

When a radio frequency identification tag is attached to a product,it contains a(n)___________ .

To optimize employee benefits,some companies use special software,incorporating a(n) that determines the optimal health and retirement plans for each employee based on factors such as marital status,age,occupation,and other data.

___________is marketing over the telephone and it makes extensive use of IT.

What is the purpose of accounting?

Automating the personnel selection process does not require that a current database be maintained.

The first phase in the supply chain is ___________.

Market researchers collect information on what consumers like and dislike about products through interviews with consumers and retailers.

Enterprise resource planning systems can also serve as ___________systems.

___________tags contain circuitry that allows recording of information about a product.

Typically, ___________ISs receive records of routine business transactions-such as the purchase of raw materials or services,or the sale of manufactured goods-from transaction processing systems (TPSs).

In retail,the manufacturing phase does not exist,so the term ___________refers only to purchasing of finished goods and the delivery to customers of those goods.

___________help to find the populations and regions that are most likely to purchase a new product or service.

Companies can reduce their inventory by communicating with their suppliers through a shared ___________system and letting them know the exact number of units of each item they need and the exact time they need them.

___________,which are used to accumulate data about expenditures involved in producing specific products,make excellent use of IT to compile pricing data.

Small businesses cannot use targeted marketing due to their low budget.

Discuss the main characteristics of radio frequency identification (RFID).

Mostly,customer relationship management (CRM) systems support three areas:___________ ,sales,and customer service.

When the process of manufacturing products is complete,the next link in the supply chain is___________ .