Exam 7: Managing Conflict

Compromise is the most appropriate approach when the issues are complex and moderately important,there are no simple solutions,and both parties have a strong interest in different aspects of the problem.

In trying to determine a course of action,it becomes apparent that part of the team had used data supplied by the VP of Finance whereas others on the team had their data supplied from the VP of Marketing.What was a likely source for this conflict?

If time is a moderately significant factor,the relationship with other individual(s)is not critical,and the issue is extremely important to you,you are most likely to use the accommodating approach to handling conflict.

Compare and contrast the four responses to interpersonal conflict other than collaborating.Also,briefly identify the situation where each response would be most appropriate.

When mediating a conflict,when is meeting separately with the parties useful?

If the norm in the office is "to go along to get along," which conflict response is being utilized?

George is very self-confident and persuasive.Recently,he started a new business focusing on the repair of automobile bumpers.When he encounters conflict,which approach to conflict would he prefer?

Your boss is very upset with you.She screams at you and calls you all kinds of names.What should you do?

Once you,the responder,understand the initiator's complaint,what should you do?

Time is a moderately important factor,you have no power,and the ongoing relationship is critical to you.Which conflict response will you most likely use?

The facade is that this conflict response style appears to accomplish a great deal;however,in the long run,the hostility and resentment this approach creates quickly reverses what was accomplished in the short term.Which conflict style is this?

Which of the following is not one of the "rules of engagement" for effective conflict management?

An Asian,Jialin Yow,is a new hire in the research and development division of an international corporation.When faced with conflict,he prefers the nonconfrontational styles of avoiding and compromising.

In discussing a problem you have with a co-worker,you notice that the co-worker acknowledges and agrees with your concerns.However,you believe he agreed with you to terminate the awkward conversation quickly,and you are not sure how sincere he was in acknowledging the problem.He probably used which conflict resolution method?

Marla's co-worker,Peter,has failed to meet a deadline of providing her with information for a presentation.Marla's first step in discussing this problem with Peter should be to encourage a two-way discussion.