Question 1

Which of the following is important to measure, otherwise problems are not identified and aren't corrected until it is too late and the customer is lost?

Accepted Answer

A)  satisfaction 
B)  customer service 
C)  defects 
D)  value 
A)  satisfaction 
B)  customer service 
C)  defects 
D)  value

Question 2

Companies measure their ability to encourage creativity and innovation by which of the following?

Accepted Answer

A)  percentage of sales that came from new ideas 
B)  number of ideas that are patented 
C)  how many creative awards they win 
D)  how many of their ideas are copied by other companies 
A)  percentage of sales that came from new ideas 
B)  number of ideas that are patented 
C)  how many creative awards they win 
D)  how many of their ideas are copied by other companies

Question 3

What are the three most critical stakeholder groups of a corporation?

Accepted Answer

A)  shareholders, employees, customers 
B)  customers, investors, employees 
C)  employees, politicians, customers 
D)  employees, customers, competitors 
A)  shareholders, employees, customers 
B)  customers, investors, employees 
C)  employees, politicians, customers 
D)  employees, customers, competitors

Question 4

What are a set of unique features of a company and its products that are perceived by the target market as significant and superior to those of the competition?

Accepted Answer

A)  superiority advantage 
B)  competitive advantage 
C)  strategic advantage 
D)  premium advantage 
A)  superiority advantage 
B)  competitive advantage 
C)  strategic advantage 
D)  premium advantage

Question 5

When financial managers are concerned about the ability to pay off debts that will come due in the next year, they are likely to focus on which of the following?

Accepted Answer

A)  liquidity ratios 
B)  capital budgets 
C)  incremental analysis 
D)  leverage ratios 
A)  liquidity ratios 
B)  capital budgets 
C)  incremental analysis 
D)  leverage ratios

Which of the following is important to measure, otherwise problems are not identified and aren't corrected until it is too late and the customer is lost?

Companies measure their ability to encourage creativity and innovation by which of the following?

What are the three most critical stakeholder groups of a corporation?

What are a set of unique features of a company and its products that are perceived by the target market as significant and superior to those of the competition?

When financial managers are concerned about the ability to pay off debts that will come due in the next year, they are likely to focus on which of the following?

Political Environment

Economic Environment

Social Environment

Technological Environment

International Environment

Entrepreneurship and Small Business

Forms of Business Ownership

Management and Leadership in Today’s Organizations

Designing Organizational Structures

Motivating Employees

Managing Human Resources and Labour Relations

Marketing

Creating Marketing Strategies

Achieving World-class Operations Management

Accounting for Financial Success

Understanding Money and the Canadian Financial System

Finance

Filters

Exam 7: Understanding the Business

Which of the following is important to measure, otherwise problems are not identified and aren't corrected until it is too late and the customer is lost?

Companies measure their ability to encourage creativity and innovation by which of the following?

What are the three most critical stakeholder groups of a corporation?

What are a set of unique features of a company and its products that are perceived by the target market as significant and superior to those of the competition?

When financial managers are concerned about the ability to pay off debts that will come due in the next year, they are likely to focus on which of the following?

Political Environment

Economic Environment

Social Environment

Technological Environment

International Environment

Entrepreneurship and Small Business

Forms of Business Ownership

Management and Leadership in Today’s Organizations

Designing Organizational Structures

Motivating Employees

Managing Human Resources and Labour Relations

Marketing

Creating Marketing Strategies

Achieving World-class Operations Management

Accounting for Financial Success

Understanding Money and the Canadian Financial System

Finance

Filters