Exam 13: Management, Motivation, and Leadership: Bringing Business to Life

Expectancy theory suggests that employees will be motivated if they believe their effort will lead to performance and that performance will result in a meaningful reward.

Special Forces is a unique division of the Canadian military. These highly trained individuals work in teams and often plan their own missions at the operational level. After the completion of the mission, each team evaluates the outcome. The goal is to measure the team performance and take corrective action (if necessary) on future missions. What function of management is the team performing?

Which generation, now mostly in their late teens and twenties, tend to be goal-driven, change-oriented, and idealistic?

What is planning for unexpected events also known as?

First-line managers often need a high degree of technical skills in order to hire, train, and evaluate workers.

Dr. Denise Micelli was recently selected to be the new vice president of instruction at a West Coast university. In this position, she is responsible for approving all curriculum additions and changes across the university. Because of this need to look at the university's overall educational offerings and envision how all of the courses contribute to the university's educational mission, which of the following types of skills will Denise need to make substantial use of?

Operational planning is specific, short-term planning that applies tactical plans to daily, weekly, and monthly operations.

Which function involves figuring out where to go and how to get there, the core of effective management?

According to Maslow's hierarchy of needs, one must satisfy a lower need before progressing to the next level.

Which process includes these three steps-establish clear performance goals, measure actual performance against standards, and take corrective action if necessary?

As the organizational environment changes, the control process becomes the stable force. The control process stabilizes the company so the organization can meet goal deadlines.

Which of the following help(s) managers find value in an overload of information?

Top managers provide vision and direction for their organizations but do not decide on how to use resources to achieve business goals.

Psychologist Douglas McGregor theorized that management attitudes toward workers fall into two opposing categories. What labels did he give to the two categories?

A firm that often works on special projects requiring the cooperation of people from several different functional areas would be likely to prefer a line organization for these projects.

What type of departmentalization is common in manufacturing where workers are grouped according to the type of work they perform?

Luella Smirnoff works for TechNotions Inc. Her company has offered her the chance to participate in some specialized training that will give her new skills. TechNotion's emphasis on training is likely to increase Luella's motivation.

Defining the organization's mission and evaluating results are steps involved with setting a strategic agenda.

When the control process indicates that an organization is falling short of performance standards, the first step by management should be to communicate the problem with the employees responsible for achieving the desired performance.

Douglas McGregor developed equity theory to explain the relationship between performance and reward.