Exam 4: Decisions-Processes

Which of the following is a not a type of organisational information system?

Explain the value of business processes for a company,and differentiate between customer-facing and business-facing process.

Improving the efficiency and effectiveness of its business processes improves a firm's value chain.

Which of the below statements is accurate?

When viewing systems thinking,source documents are the original transaction records.What would the source documents for a medical doctor's payroll system include?

As a manager for your company,some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?

Describe business process management and its value to an organisation.

What can a model accomplish?

Redundancy occurs when a task or activity is never repeated.

How does a DSS typically differ from an EIS?

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables.

Define critical success factors (CSFs)and key performance indicators (KPIs),and explain how managers use them to measure the success of MIS projects.

Which of the below is an example of a critical success factor?

Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?

Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders,fulfilling orders and ringing in sales.At what level of the organisational pyramid would you categorise Andy?

Todd Haitz is the marketing manager for the Australian Cricket Association.Todd analyses and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales.Todd uses an internal KPI to track his marketing campaign success.Which of the below would be an internal KPI Todd would use to track his marketing campaigns?

Which of the following should a business follow for success?

Operational decisions or semi-structured decisions arise in situations where established processes offer potential solutions.

Which of the below represents the three different levels of a company pyramid from the top to the bottom?