Exam 2: Operational Procedures

Anti-static wrist straps,mats,and bags are used to prevent _______________.

What should sensitive parts be stored in to help prevent damage from ESD?

__________ bags help prevent ESD while parts are stored.

To show that you are dependable and responsible,what should you always be?

What are the keys to effective relationships when dealing with customers?

What is process of asking questions after a person has described a situation called?

What is the first step in assertive communication?

Which one of the following is not an assertive fact-seeking question?

Completing the __________ protects from worry and litigation.

_______________ means to tell the truth and _______________ means to do the right thing.

What is the most important thing you should do at the completion of any work?

Is EMI more dangerous than ESD?

You should respect other people's property and follow the _______________,also known as the Golden Rule.

What do anti-static mats and wrist straps use to prevent anti-static charges from racing through devices?

What should be removed before working on equipment,to reduce risk of electric shock?

Speaking clearly and eliciting answers in a non-judgmental and non-accusatory manner are examples of _______________.

Should you build customer confidence and trust in your technical abilities by memorizing customer passwords and confidential document locations?

Who should you contact if you notice dangerous cables or other hazardous materials at a customer site?

Which one of the following does not emit radio waves?

How do you show users the error of their ways without creating anger or conflict?