Exam 7: Enterprise Infrastructure, Metrics, and Business Continuity Planning

If you were working in Calgary, Alberta and all of your ERP application ran from a computer located in Mississauga, Ontario you would be using a _____ infrastructure.

What does an infrastructure-centric metric measure?

What is a hot site?

An important aspect of any SLA is a definition of the metrics that will be used to measure the success of the interactions between the two parties.

The cost-benefit ratio is a financial metric used to measure the overall value of an initiative as compared to the useful life of the initiative.

There are many disadvantages to decentralized infrastructures. Which one is not one of these?

What type of metrics does customer relationship management try to optimize?

Disaster recovery plans should be tested at least once every five years.

If you were to call your health insurance company about a medical procedure you needed, and your questions were answered immediately, what metric would your call apply to?

ERP systems provide integration among operations, sales, human resources, and financial areas.

Which call center metric determines the percentage of callers who hang up while waiting for their call to be answered?

If your task was to determine if your clothing store demonstrated effectiveness, which of the following activities would you measure?

What is a baseline value that a system seeks to attain?

What is a contemporary name for executive information systems?

What type of tiered infrastructure is the most common approach used for Web applications today?

If your task was to determine if your clothing store demonstrated efficiency, which of the following activities would you measure?

A(n) _____ is a separate facility that does not include computer equipment but can be occupied by knowledge workers following a disaster.

Which infrastructure-centric metric measures the error rate or the number of errors per thousand (or million) that an information system generates?

What type of business application encompasses all the resource planning for an organization including product design, warehousing, materials planning, capacity planning, and communications systems?

One of the advantages of using an ERP system is that each department can control its own database.