Exam 4: Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

Knowledge-based resources tend to be more ______ in nature and therefore they are ________ difficult to protect against loss (i.e.,the individual quitting the organization)than other types of capital,such as equipment,machinery,and land.

The management of intellectual property involves all of the following except

Social capital does not extend beyond the organizational boundaries to include relationships between the firm and its suppliers,customers,and alliance partners.

The creation of knowledge assets is typically characterized by

Attracting and retaining human capital is a challenge for many firms today.Firms experiencing high turnover should

Hiring organizations can be amorphous,distant and threatening entities and therefore detractors for knowledge workers.

The network of relationships that individuals have throughout the organization is known as

If employees are working effectively in teams and sharing their knowledge and learning from each other,not only will they be less likely to add value to the firm,but they also will be more likely to leave the organization,because of the loyalties and social ties that they develop over time.

One should only rely on communication platforms and never on email for communicating information.

Social network analysis can be used to help identify groups or clusters of individuals that comprise the network,individuals who link the clusters,and other network members.

Human capital mobility caused by social relationships occurs when talent emigrates from an organization to form start-up ventures.

Maintaining a competitive workforce is very challenging in the current economy.The role of evaluating human capital,in recent years,has

The 360-degree evaluation and feedback system addresses many of the limitations of traditional approaches to evaluating human capital.

Given the narrower boundaries associated with e-teams,members and leaders generally have limited access to a wider range of social contacts than would be typically available in more traditional face-to-face teams.

Managing a knowledge intensive workforce is very challenging.The best way for a firm to manage its workforce is to

Burt studied several hundred managers in the Raytheon supply chain group and asked them to write down ideas to improve the company supply chain management.Then he asked two Raytheon executives to rate the ideas.The conclusion: The best suggestions consistently came from managers who discussed ideas outside their regular work group.This is an example of a structural hole.

Firms must compete for top talent.In attracting and selecting employees,firms must strive to select the best fit for both the employee and the firm.In an effort to reduce wasted time and effort in interviewing too many candidates while assuring a good candidate pool,a firm should

Technology can be used to leverage human capital and knowledge within organizations as well as with ____________ and __________ beyond their boundaries.

Connectors are people to have a unique ability to link people,ideas and resources and are rarely useful for business because they maintain only personal connections that are not transferable.

A hiring agent offers a scientist approximately the same salary,facilities,equipment,and shared laboratory with 10 highly skilled and enthusiastic scientists.Part of the job is to collaborate with these peers and jointly develop promising drug compounds.This structure will create greater firm loyalty than one in which the hiring agent offers only monetary compensation.