Exam 6: Evaluating a Program: Metrics and Stakeholders

The Quality Improvement committee is designing a process-based evaluation regarding the number of medication errors. What will be included in this evaluation? Standard Text: Select all that apply.

The staff development trainer is planning to evaluate the effectiveness of a training program provided to staff nurses. What will the trainer need prior to conducting this evaluation? Standard Text: Select all that apply.

The nursing staff has received training on a new process to reduce intravenous access line infections. When would the staff development trainer evaluate the effectiveness of this instruction?

The nurse manager wants to use a questionnaire to gather data about a metric. What could be done to determine the reliability of the questions on this evaluation tool?

A healthcare organization is collecting data to determine the progress of meeting identified metrics. To make sure that the data represents the stakeholders' interests, what would be done at this time?

The nurse manager is coordinating evaluation tools to measure the outcomes of patient care. Which tool would be used to for an outcome-based evaluation?

The Quality Improvement committee is planning to measure the number of incorrectly documented medication doses on a patient care area. Which method would be used to collect this data?

The manager of a telehealth department is analyzing the metrics to determine the number of successful patient telephone calls for the week. How will the manager use this information?

The Human Resources department is planning staff nurse interviews to measure the success of the new employee benefit package. Which type of questions would be the most beneficial for the human resources staff to use for these interviews?

The nurse manager is designing an evaluation based upon the number of metrics achieved. Which type of evaluation is the manager designing?

A healthcare organization did not consider all of the stakeholders' goals when establishing annual metrics for performance. What can occur when data is being collected about goal achievement?

The director of nursing is selecting tools to measure outcomes of patient care. What will the director keep in mind when making the tool selection? Standard Text: Select all that apply.

The nurse manager is concerned that the staff is not exposed to many skills that have been instructed by the staff development department. Which can be done to ensure the staff is able to perform the skill should the situation arise in patient care?

A healthcare organization is notified by a drug manufacturer that a specific group of medications will no longer be available for patient use through the hospital pharmacy. The organization will need to contract with another drug manufacturer for similar drugs at a higher cost. Which stakeholders is this situation affecting? Standard Text: Select all that apply.

An organization is referring to the Institute of Medicine's goals when identifying metrics to measure patient safety. Which goals would the organization most likely select as metrics? Standard Text: Select all that apply.

The Quality Improvement committee designed a global triggering tool to report the number of times an ampule of Dextrose 5.0.% is prescribed. Once the trigger occurs through the electronic medical record which action would occur next?