Question 1

The 5C model of HRM impact includes five areas for evaluating HRM: compliance,client satisfaction,culture management,cost control,and commitment.

Accepted Answer

A) True 
 B)False  False

Question 2

What are two main ways of measuring HR contributions to organizational performance?

Accepted Answer

A)  financial measures and managerial perceptions of effectiveness 
B)  organizational efficiency and productivity 
C)  worker productivity and efficiency 
D)  managerial perceptions of effectiveness and worker productivity 
A)  financial measures and managerial perceptions of effectiveness 
B)  organizational efficiency and productivity 
C)  worker productivity and efficiency 
D)  managerial perceptions of effectiveness and worker productivity A

Question 3

Efficiency is defined as the results achieved compared to resource inputs.

Accepted Answer

A) True 
 B)False  True

Question 4

Indirect costs are the hard costs that can be measured by expenditures.

Accepted Answer

A) True 
 B)False

Question 5

Why do some managers resist the need to measure the effectiveness of their performance?

Accepted Answer

A)  because it is impossible to calibrate meaningful measures 
B)  because they know that they are underperforming in their jobs 
C)  because they do not control the information that is produced 
D)  because the time to gather information exceeds the benefits 
A)  because it is impossible to calibrate meaningful measures 
B)  because they know that they are underperforming in their jobs 
C)  because they do not control the information that is produced 
D)  because the time to gather information exceeds the benefits

Question 6

What are two types of evidence that Enbridge Gas Distribution measures to determine overall customer satisfaction?

Accepted Answer

A)  employee turnover and "presenteeism" 
B)  employee commitment and engagement 
C)  employee innovation and advocacy 
D)  employee satisfaction and work-life balance 
A)  employee turnover and "presenteeism" 
B)  employee commitment and engagement 
C)  employee innovation and advocacy 
D)  employee satisfaction and work-life balance

Question 7

What are two of the main employee attitudes that are measured in HRM effectiveness surveys?

Accepted Answer

A)  initiative and satisfaction 
B)  satisfaction and collaboration 
C)  empowerment and commitment 
D)  engagement and motivation 
A)  initiative and satisfaction 
B)  satisfaction and collaboration 
C)  empowerment and commitment 
D)  engagement and motivation

Question 8

What is one way that an HR department can reduce expenses associated with employees without reducing the headcount?

Accepted Answer

A)  increase employees' efficiencies 
B)  eliminate the costs associated with absenteeism 
C)  purchase technology that improves productivity 
D)  initiate a hiring freeze and a wage freeze 
A)  increase employees' efficiencies 
B)  eliminate the costs associated with absenteeism 
C)  purchase technology that improves productivity 
D)  initiate a hiring freeze and a wage freeze

Question 9

According to a recent study,what percentage increase in customer satisfaction did Sears stores realize with every five percent increase in improved employee attitudes?

Accepted Answer

A)  0.8 percent 
B)  1.3 percent 
C)  1.8 percent 
D)  2.
3 percent 
A)  0.8 percent 
B)  1.3 percent 
C)  1.8 percent 
D)  2.
3 percent

Question 10

Attitudes in an organizational context can be defined as perceptions or opinions about organizational characteristics.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is NOT a measure of efficiency?

Accepted Answer

A)  time 
B)  quality 
C)  volume 
D)  cost 
A)  time 
B)  quality 
C)  volume 
D)  cost

Question 12

Benchmarking enhances organizational performance by establishing standards against which processes,products,and performance can be compared and improved.

Accepted Answer

A) True 
 B)False

Question 13

What organizational costs would be affected by a smoking cessation program?

Accepted Answer

A)  pension costs 
B)  vacation costs 
C)  presenteeism costs 
D)  productivity costs 
A)  pension costs 
B)  vacation costs 
C)  presenteeism costs 
D)  productivity costs

Question 14

There are four sources of benchmarking partners: internal,competitive,sector,and external.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is NOT a type of mimicry that organizations use to adopt HR practices?

Accepted Answer

A)  outcome-based mimicry 
B)  frequency-based mimicry 
C)  trait-based mimicry 
D)  knowledge-based mimicry 
A)  outcome-based mimicry 
B)  frequency-based mimicry 
C)  trait-based mimicry 
D)  knowledge-based mimicry

Question 16

Which of the following is NOT a hurdle to the development of HR metrics?

Accepted Answer

A)  applying HR measures consistently and over time 
B)  gaining acceptance of HR measures by stakeholders 
C)  training managers to believe in the usefulness of HR measures 
D)  identifying HR measures that are grounded in research and theory and are practical 
A)  applying HR measures consistently and over time 
B)  gaining acceptance of HR measures by stakeholders 
C)  training managers to believe in the usefulness of HR measures 
D)  identifying HR measures that are grounded in research and theory and are practical

Question 17

If an organization wishes to monitor the costs of turnover,which two costs should it measure?

Accepted Answer

A)  lost revenue and productivity 
B)  absenteeism and termination 
C)  replacement and training 
D)  learning time and recruitment 
A)  lost revenue and productivity 
B)  absenteeism and termination 
C)  replacement and training 
D)  learning time and recruitment

Question 18

HR analytics is an evidence-based approach for making better decisions about employees and HR policies,using a variety of tools to report HR metrics and to predict outcomes of HR programs.

Accepted Answer

A) True 
 B)False

Question 19

What is one benefit of benchmarking?

Accepted Answer

A)  It motivates employees to take performance to a higher standard. 
B)  It stimulates a subjective review of processes,practices,and systems. 
C)  It provides subjective comparative data with best-in-class organizations. 
D)  It raises questions and stimulates discussion about better ways of strategizing. 
A)  It motivates employees to take performance to a higher standard. 
B)  It stimulates a subjective review of processes,practices,and systems. 
C)  It provides subjective comparative data with best-in-class organizations. 
D)  It raises questions and stimulates discussion about better ways of strategizing.

Question 20

The costs of turnover include termination,replacement,reduced customer satisfaction,and time for a new employee to become productive.

Accepted Answer

A) True 
 B)False

The 5C model of HRM impact includes five areas for evaluating HRM: compliance,client satisfaction,culture management,cost control,and commitment.

What are two main ways of measuring HR contributions to organizational performance?

Efficiency is defined as the results achieved compared to resource inputs.

Indirect costs are the hard costs that can be measured by expenditures.

Why do some managers resist the need to measure the effectiveness of their performance?

What are two types of evidence that Enbridge Gas Distribution measures to determine overall customer satisfaction?

What are two of the main employee attitudes that are measured in HRM effectiveness surveys?

What is one way that an HR department can reduce expenses associated with employees without reducing the headcount?

According to a recent study,what percentage increase in customer satisfaction did Sears stores realize with every five percent increase in improved employee attitudes?

Attitudes in an organizational context can be defined as perceptions or opinions about organizational characteristics.

Which of the following is NOT a measure of efficiency?

Benchmarking enhances organizational performance by establishing standards against which processes,products,and performance can be compared and improved.

What organizational costs would be affected by a smoking cessation program?

There are four sources of benchmarking partners: internal,competitive,sector,and external.

Which of the following is NOT a type of mimicry that organizations use to adopt HR practices?

Which of the following is NOT a hurdle to the development of HR metrics?

If an organization wishes to monitor the costs of turnover,which two costs should it measure?

HR analytics is an evidence-based approach for making better decisions about employees and HR policies,using a variety of tools to report HR metrics and to predict outcomes of HR programs.

What is one benefit of benchmarking?

The costs of turnover include termination,replacement,reduced customer satisfaction,and time for a new employee to become productive.

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management New

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

Filters

Exam 14: Hr Assessment and Analytics

The 5C model of HRM impact includes five areas for evaluating HRM: compliance,client satisfaction,culture management,cost control,and commitment.

What are two main ways of measuring HR contributions to organizational performance?

Efficiency is defined as the results achieved compared to resource inputs.

Indirect costs are the hard costs that can be measured by expenditures.

Why do some managers resist the need to measure the effectiveness of their performance?

What are two types of evidence that Enbridge Gas Distribution measures to determine overall customer satisfaction?

What are two of the main employee attitudes that are measured in HRM effectiveness surveys?

What is one way that an HR department can reduce expenses associated with employees without reducing the headcount?

According to a recent study,what percentage increase in customer satisfaction did Sears stores realize with every five percent increase in improved employee attitudes?

Attitudes in an organizational context can be defined as perceptions or opinions about organizational characteristics.

Which of the following is NOT a measure of efficiency?

Benchmarking enhances organizational performance by establishing standards against which processes,products,and performance can be compared and improved.

What organizational costs would be affected by a smoking cessation program?

There are four sources of benchmarking partners: internal,competitive,sector,and external.

Which of the following is NOT a type of mimicry that organizations use to adopt HR practices?

Which of the following is NOT a hurdle to the development of HR metrics?

If an organization wishes to monitor the costs of turnover,which two costs should it measure?

HR analytics is an evidence-based approach for making better decisions about employees and HR policies,using a variety of tools to report HR metrics and to predict outcomes of HR programs.

What is one benefit of benchmarking?

The costs of turnover include termination,replacement,reduced customer satisfaction,and time for a new employee to become productive.

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology for HR Planning

Change Management New

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

Filters