Question 1

Which person would make the best administrator of a usability test?

Accepted Answer

A)  someone who is an extrovert 
B)  someone who can be neutral and help users think through the test 
C)  the person who knows the product best 
D)  None of the choices are correct. 
A)  someone who is an extrovert 
B)  someone who can be neutral and help users think through the test 
C)  the person who knows the product best 
D)  None of the choices are correct. B

Question 2

One advantage of evaluating over reviewing is that you get the benefit of someone else's perspective.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following statements effectively summarizes a main principle of usability testing?

Accepted Answer

A)  A single usability test at the end of product development is better than three tests over time. 
B)  It is important to let usability testing come to you in the moment; do not overplan it. 
C)  Test the person using the manual, not the manual. 
D)  Test the manual, not the person using the manual. 
A)  A single usability test at the end of product development is better than three tests over time. 
B)  It is important to let usability testing come to you in the moment; do not overplan it. 
C)  Test the person using the manual, not the manual. 
D)  Test the manual, not the person using the manual. D

Question 4

Evaluation refers to having other people read your document or use your website and then communicate with you about its strengths and weaknesses.

Accepted Answer

A) True 
 B)False

Question 5

Which word best summarizes the role of a test administrator relative to a participant in a usability test?

Accepted Answer

A)  teacher 
B)  director 
C)  facilitator 
D)  contributor 
A)  teacher 
B)  director 
C)  facilitator 
D)  contributor

Question 6

In usability testing, what is informed consent?

Accepted Answer

Informed consent involves a company's fu

Question 7

In which one of the following pairs are the two paired techniques most similar?

Accepted Answer

A)  expert evaluation and heuristic evaluation 
B)  focus group and review 
C)  focus group and heuristic evaluation 
D)  review and usability test 
A)  expert evaluation and heuristic evaluation 
B)  focus group and review 
C)  focus group and heuristic evaluation 
D)  review and usability test

Question 8

Which of the following is the most important difference between observing users in a usability evaluation and observing them in a usability test?

Accepted Answer

A)  In an evaluation, the users pick the tasks they do. In a test, users are assigned tasks to do. 
B)  In an evaluation, the users pick the location. In a test, users must go wherever the usability team is. 
C)  In an evaluation, user feedback is not very important. In a test, user feedback becomes very important. 
D)  There is no important difference between observing users in an evaluation and observing them in a test. 
A)  In an evaluation, the users pick the tasks they do. In a test, users are assigned tasks to do. 
B)  In an evaluation, the users pick the location. In a test, users must go wherever the usability team is. 
C)  In an evaluation, user feedback is not very important. In a test, user feedback becomes very important. 
D)  There is no important difference between observing users in an evaluation and observing them in a test.

Question 9

You are a technical writer for an electrical contractor. You have finished writing a draft of the procedures to be used by your company's electricians when installing gas dryers and water heaters. You have just learned that your county has updated the code that gives the allowable length of the gas-input pipe used for dryers and water heaters. What is the name of the process you will engage in when you look at your document to determine how to change it in light of the revised code?

Accepted Answer

The answer of You are a technical writer for an...

Question 10

Usability refers to five aspects of a person's use of an item. What are two of these factors?

Accepted Answer

The five factors are ease of l

Question 11

One factor affecting your decision about whether to review, evaluate, or test a draft of a document is the document's relative importance. What are the other two factors?

Accepted Answer

The other two factor

Question 12

In describing usability, Jakob Nielsen refers to five factors related to a person's use of an item. Of the options below, which is NOT a factor he discusses?

Accepted Answer

A)  error frequency, severity, and recovery 
B)  efficiency of use 
C)  marketability 
D)  subjective satisfaction 
A)  error frequency, severity, and recovery 
B)  efficiency of use 
C)  marketability 
D)  subjective satisfaction

Question 13

Proofreading is the process of looking again at your draft to see if your initial assumptions about your audience, purpose, and subject still pertain, then making any necessary changes.

Accepted Answer

A) True 
 B)False

Question 14

The purpose of debriefing after a usability test is to thank the participant for giving you information.

Accepted Answer

A) True 
 B)False

Question 15

In which stage of the reviewing process are you most likely to benefit from using your word processor's outline view?

Accepted Answer

A)  revising 
B)  editing 
C)  proofreading 
D)  all three stages: revising, editing, and proofreading 
A)  revising 
B)  editing 
C)  proofreading 
D)  all three stages: revising, editing, and proofreading

Question 16

A printed form is the standard way to obtain informed consent from a test participant.

Accepted Answer

A) True 
 B)False

Question 17

Generally, it is best not to use company employees as participants in a usability test.

Accepted Answer

A) True 
 B)False

Question 18

How does money affect the decision to conduct a usability test?

Accepted Answer

A)  Participants in a usability test need to be compensated for their time. 
B)  You must pay to file a copy of the usability report with your industry's central office. 
C)  Each test must be reviewed by a lawyer or board-certified specialist. 
D)  You must purchase special software for recording participants' comments. 
A)  Participants in a usability test need to be compensated for their time. 
B)  You must pay to file a copy of the usability report with your industry's central office. 
C)  Each test must be reviewed by a lawyer or board-certified specialist. 
D)  You must purchase special software for recording participants' comments.

Question 19

The first phase of usability testing is preparing for the test. What is the final phase?

Accepted Answer

A)  conducting the test 
B)  interpreting and reporting data from the test 
C)  telling participants which parts of the test they got wrong 
D)  thanking participants for their time 
A)  conducting the test 
B)  interpreting and reporting data from the test 
C)  telling participants which parts of the test they got wrong 
D)  thanking participants for their time

Question 20

One factor affecting the usability of a document or website is its efficiency of use. What are two other factors?

Accepted Answer

A)  subjective satisfaction 
B)  ease of learning 
C)  length 
D)  price of the document or website 
E)  None of the responses are correct. 
A)  subjective satisfaction 
B)  ease of learning 
C)  length 
D)  price of the document or website 
E)  None of the responses are correct.

Which person would make the best administrator of a usability test?

One advantage of evaluating over reviewing is that you get the benefit of someone else's perspective.

Which of the following statements effectively summarizes a main principle of usability testing?

Evaluation refers to having other people read your document or use your website and then communicate with you about its strengths and weaknesses.

Which word best summarizes the role of a test administrator relative to a participant in a usability test?

In usability testing, what is informed consent?

In which one of the following pairs are the two paired techniques most similar?

Which of the following is the most important difference between observing users in a usability evaluation and observing them in a usability test?

Usability refers to five aspects of a person's use of an item. What are two of these factors?

One factor affecting your decision about whether to review, evaluate, or test a draft of a document is the document's relative importance. What are the other two factors?

In describing usability, Jakob Nielsen refers to five factors related to a person's use of an item. Of the options below, which is NOT a factor he discusses?

Proofreading is the process of looking again at your draft to see if your initial assumptions about your audience, purpose, and subject still pertain, then making any necessary changes.

The purpose of debriefing after a usability test is to thank the participant for giving you information.

In which stage of the reviewing process are you most likely to benefit from using your word processor's outline view?

A printed form is the standard way to obtain informed consent from a test participant.

Generally, it is best not to use company employees as participants in a usability test.

How does money affect the decision to conduct a usability test?

The first phase of usability testing is preparing for the test. What is the final phase?

One factor affecting the usability of a document or website is its efficiency of use. What are two other factors?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters

Exam 13: Reviewing, Evaluating, and Testing Documents and Web Sites

Which person would make the best administrator of a usability test?

One advantage of evaluating over reviewing is that you get the benefit of someone else's perspective.

Which of the following statements effectively summarizes a main principle of usability testing?

Evaluation refers to having other people read your document or use your website and then communicate with you about its strengths and weaknesses.

Which word best summarizes the role of a test administrator relative to a participant in a usability test?

In usability testing, what is informed consent?

In which one of the following pairs are the two paired techniques most similar?

Which of the following is the most important difference between observing users in a usability evaluation and observing them in a usability test?

Usability refers to five aspects of a person's use of an item. What are two of these factors?

One factor affecting your decision about whether to review, evaluate, or test a draft of a document is the document's relative importance. What are the other two factors?

In describing usability, Jakob Nielsen refers to five factors related to a person's use of an item. Of the options below, which is NOT a factor he discusses?

Proofreading is the process of looking again at your draft to see if your initial assumptions about your audience, purpose, and subject still pertain, then making any necessary changes.

The purpose of debriefing after a usability test is to thank the participant for giving you information.

In which stage of the reviewing process are you most likely to benefit from using your word processor's outline view?

A printed form is the standard way to obtain informed consent from a test participant.

Generally, it is best not to use company employees as participants in a usability test.

How does money affect the decision to conduct a usability test?

The first phase of usability testing is preparing for the test. What is the final phase?

One factor affecting the usability of a document or website is its efficiency of use. What are two other factors?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters