Exam 11: The Nurses Role in Quality and Safety

The director of nursing is searching for information about the Consumer Assessment of Health Plans.Which organization website should the director access for this information?

The staff development trainer is preparing material as part of a teambuilding seminar.What should the trainer include in the teaching material? (Select all that apply. )

The department of nursing has updated a policy that outlines actions that must be taken routinely to facilitate client safety.Which actions should be emphasized on this document? (Select all that apply. )

During an emergency room visit a client refuses to be admitted because of information learned over the internet about the care of clients with the same health problem.To what should the nurse realize that the client is referring?

The hospital administrator is considering the implementation of the Lean model as the framework for quality improvement in an organization.In which order should the administrator explain the elements of this model?

The Shared Governance committee is tasked with creating an approach to introduce Just Culture to the nursing staff.When creating the materials,which duties should be emphasized? (Select all that apply. )

A major urban hospital is adopting the practices of high reliability organizations.Which behaviors indicate that nursing staff are incorporating these practices? (Select all that apply. )