Question 1

When decisions are made using __________, groups may be asked to gather information for and recommend decisions to another person or larger group.

Accepted Answer

A)  majority rule 
B)  groupthink 
C)  dependent decision making 
D)  false consensus 
E)  authority rule 
A)  majority rule 
B)  groupthink 
C)  dependent decision making 
D)  false consensus 
E)  authority rule

Question 2

To achieve group consensus, it is a good idea to change your mind to avoid conflict or to reach a quick decision.

Accepted Answer

A) True 
 B)False

Question 3

Different types of technology are not equally suited to all types of virtual groups. If a group needs to work on a collaborative project such as analyzing complex data, developing a design, or drafting a policy, which technology would be the most effective?

Accepted Answer

A)  telephone or computer audio conference 
B)  email 
C)  bulletin board or restricted blog 
D)  videoconference without shared documents 
E)  collaborative writing with audio and video 
A)  telephone or computer audio conference 
B)  email 
C)  bulletin board or restricted blog 
D)  videoconference without shared documents 
E)  collaborative writing with audio and video

Question 4

The primary goal of a jury is to

Accepted Answer

A)  reach a decision. 
B)  solve a problem. 
C)  determine the whole truth. 
D)  answer a question of conjecture. 
E)  answer a question of value. 
A)  reach a decision. 
B)  solve a problem. 
C)  determine the whole truth. 
D)  answer a question of conjecture. 
E)  answer a question of value.

Question 5

Groupthink most often occurs in groups that are highly cohesive and whose members strictly conform to group norms.

Accepted Answer

A) True 
 B)False

Question 6

When using the Decreased Options Technique (DOT), group members are given a limited number of colored stickers to "dot" the most important ideas or options during the sort ideas step.

Accepted Answer

A) True 
 B)False

Question 7

In mediated discussions, demographic differences in age and nationality initially make it more difficult for group members to work together.

Accepted Answer

A) True 
 B)False

Question 8

All group members should take notes during a brainstorming session.

Accepted Answer

A) True 
 B)False

Question 9

In which of the following situations should a group avoid using brainstorming?

Accepted Answer

A)  When there is a need to number the ideas. 
B)  When creativity needs to be encouraged. 
C)  When the group knows what went wrong and how to fix it. 
D)  When a clear question or statement of the problem needs to be made. 
E)  When the ideas need to keep coming. 
A)  When there is a need to number the ideas. 
B)  When creativity needs to be encouraged. 
C)  When the group knows what went wrong and how to fix it. 
D)  When a clear question or statement of the problem needs to be made. 
E)  When the ideas need to keep coming.

Question 10

Which ethical responsibility functions when group members consider the interests of those affected by their decisions?

Accepted Answer

A)  research 
B)  common good 
C)  reasoning 
D)  the social code 
E)  freedom of speech 
A)  research 
B)  common good 
C)  reasoning 
D)  the social code 
E)  freedom of speech

Question 11

Brainstorming works best if the group knows what went wrong and how to fix it.

Accepted Answer

A) True 
 B)False

Question 12

There are two basic phases of the Nominal Group Technique. Describe each phase and provide an example to demonstrate your understanding. Additionally, discuss the condition under which a group should choose this method of group problem solving.

Accepted Answer

The Nominal Group Technique (NGT) is a s

Question 13

A group member who feels uncomfortable making decisions probably uses an avoidant decision making style.

Accepted Answer

A) True 
 B)False

Question 14

The Decreased Options Technique (DOT) strategy works well in virtual groups.

Accepted Answer

A) True 
 B)False

Question 15

Different types of technology are not equally suited to all types of virtual groups. If a group needs to make a decision, which technologies would be the least effective?

Accepted Answer

A)  telephone or computer audio conference 
B)  email, bulletin board, or restricted blog 
C)  videoconference with text and graphics 
D)  videoconference without shared documents 
E)  electronic meeting system with audio, video, and graphics 
A)  telephone or computer audio conference 
B)  email, bulletin board, or restricted blog 
C)  videoconference with text and graphics 
D)  videoconference without shared documents 
E)  electronic meeting system with audio, video, and graphics

Question 16

Telephone and computer audio conferences are effective ways for virtual groups to share information.

Accepted Answer

A) True 
 B)False

Question 17

According to your textbook, the following four prerequisites should be in place whenever a group seeks to make an important decision or solve a significant problem:

Accepted Answer

A)  skilled chairperson, conscientious members, clear structure, constructive conflict. 
B)  clear goal, quality content, structured procedures, and commitment to deliberation. 
C)  questions of fact, conjecture, value, and policy. 
D)  voting, seeking consensus, brainstorming, and authority rule. 
E)  quantity, quality, validity, and reliability of research. 
A)  skilled chairperson, conscientious members, clear structure, constructive conflict. 
B)  clear goal, quality content, structured procedures, and commitment to deliberation. 
C)  questions of fact, conjecture, value, and policy. 
D)  voting, seeking consensus, brainstorming, and authority rule. 
E)  quantity, quality, validity, and reliability of research.

Question 18

In what order should the four steps in the DOT problem-solving process occur?

Accepted Answer

A)  generate ideas, sort ideas, prioritize ideas, and post ideas 
B)  problem identification, problem analysis, solution suggestions, and solution implementation 
C)  generate ideas, post ideas, sort ideas, and prioritize ideas 
D)  information sharing, discussion, decision making, and solution implementation 
E)  task clarification, problem identification, fact finding, and solution selection 
A)  generate ideas, sort ideas, prioritize ideas, and post ideas 
B)  problem identification, problem analysis, solution suggestions, and solution implementation 
C)  generate ideas, post ideas, sort ideas, and prioritize ideas 
D)  information sharing, discussion, decision making, and solution implementation 
E)  task clarification, problem identification, fact finding, and solution selection

Question 19

Group members from low-context cultures do not need to hear someone praise their work-they are highly skilled at detecting admiration and approval because they are more sensitive to nonverbal cues.

Accepted Answer

A) True 
 B)False

Question 20

Members from high-power-distance cultures probably expect or want

Accepted Answer

A)  more structure and instructions from a leader. 
B)  less structure and instructions from a leader. 
C)  more nurturing from a leader. 
D)  less nurturing from a leader. 
E)  a closer relationship with a leader. 
A)  more structure and instructions from a leader. 
B)  less structure and instructions from a leader. 
C)  more nurturing from a leader. 
D)  less nurturing from a leader. 
E)  a closer relationship with a leader.

When decisions are made using __________, groups may be asked to gather information for and recommend decisions to another person or larger group.

To achieve group consensus, it is a good idea to change your mind to avoid conflict or to reach a quick decision.

Different types of technology are not equally suited to all types of virtual groups. If a group needs to work on a collaborative project such as analyzing complex data, developing a design, or drafting a policy, which technology would be the most effective?

The primary goal of a jury is to

Groupthink most often occurs in groups that are highly cohesive and whose members strictly conform to group norms.

When using the Decreased Options Technique (DOT), group members are given a limited number of colored stickers to "dot" the most important ideas or options during the sort ideas step.

In mediated discussions, demographic differences in age and nationality initially make it more difficult for group members to work together.

All group members should take notes during a brainstorming session.

In which of the following situations should a group avoid using brainstorming?

Which ethical responsibility functions when group members consider the interests of those affected by their decisions?

Brainstorming works best if the group knows what went wrong and how to fix it.

There are two basic phases of the Nominal Group Technique. Describe each phase and provide an example to demonstrate your understanding. Additionally, discuss the condition under which a group should choose this method of group problem solving.

A group member who feels uncomfortable making decisions probably uses an avoidant decision making style.

The Decreased Options Technique (DOT) strategy works well in virtual groups.

Different types of technology are not equally suited to all types of virtual groups. If a group needs to make a decision, which technologies would be the least effective?

Telephone and computer audio conferences are effective ways for virtual groups to share information.

According to your textbook, the following four prerequisites should be in place whenever a group seeks to make an important decision or solve a significant problem:

In what order should the four steps in the DOT problem-solving process occur?

Group members from low-context cultures do not need to hear someone praise their work-they are highly skilled at detecting admiration and approval because they are more sensitive to nonverbal cues.

Members from high-power-distance cultures probably expect or want

Human Communication

Understanding Your Self

Adapting to Others

Listening

Verbal Communication

Nonverbal Communication

Understanding Interpersonal Relationships

Improving Interpersonal Communication

Professional Relationships

Working in Groups

Planning Your Presentation

Content and Organization

Language and Delivery

Speaking to Inform

Speaking to Persuade

Filters

Exam 11: Group Decision Making and Problem Solving

When decisions are made using __________, groups may be asked to gather information for and recommend decisions to another person or larger group.

To achieve group consensus, it is a good idea to change your mind to avoid conflict or to reach a quick decision.

Different types of technology are not equally suited to all types of virtual groups. If a group needs to work on a collaborative project such as analyzing complex data, developing a design, or drafting a policy, which technology would be the most effective?

The primary goal of a jury is to

Groupthink most often occurs in groups that are highly cohesive and whose members strictly conform to group norms.

When using the Decreased Options Technique (DOT), group members are given a limited number of colored stickers to "dot" the most important ideas or options during the sort ideas step.

In mediated discussions, demographic differences in age and nationality initially make it more difficult for group members to work together.

All group members should take notes during a brainstorming session.

In which of the following situations should a group avoid using brainstorming?

Which ethical responsibility functions when group members consider the interests of those affected by their decisions?

Brainstorming works best if the group knows what went wrong and how to fix it.

There are two basic phases of the Nominal Group Technique. Describe each phase and provide an example to demonstrate your understanding. Additionally, discuss the condition under which a group should choose this method of group problem solving.

A group member who feels uncomfortable making decisions probably uses an avoidant decision making style.

The Decreased Options Technique (DOT) strategy works well in virtual groups.

Different types of technology are not equally suited to all types of virtual groups. If a group needs to make a decision, which technologies would be the least effective?

Telephone and computer audio conferences are effective ways for virtual groups to share information.

According to your textbook, the following four prerequisites should be in place whenever a group seeks to make an important decision or solve a significant problem:

In what order should the four steps in the DOT problem-solving process occur?

Group members from low-context cultures do not need to hear someone praise their work-they are highly skilled at detecting admiration and approval because they are more sensitive to nonverbal cues.

Members from high-power-distance cultures probably expect or want

Human Communication

Understanding Your Self

Adapting to Others

Listening

Verbal Communication

Nonverbal Communication

Understanding Interpersonal Relationships

Improving Interpersonal Communication

Professional Relationships

Working in Groups

Planning Your Presentation

Content and Organization

Language and Delivery

Speaking to Inform

Speaking to Persuade

Filters