Question 1

Which of the following is NOT required in listening with an open mind?

Accepted Answer

A)  filtering our unpleasant messages 
B)  levelling 
C)  recognizing your own biases 
D)  listening for the speaker's biases 
A)  filtering our unpleasant messages 
B)  levelling 
C)  recognizing your own biases 
D)  listening for the speaker's biases B

Question 2

Critical listening is

Accepted Answer

A)  biased. 
B)  making an evaluation or judgment. 
C)  judging the other speaker. 
D)  negative. 
A)  biased. 
B)  making an evaluation or judgment. 
C)  judging the other speaker. 
D)  negative. B

Question 3

Sometimes passive listening is more effective than active listening.

Accepted Answer

A) True 
 B)False  True

Question 4

Cultures that favour direct speech prefer that you say what you mean. Cultures that prefer indirect speech prefer

Accepted Answer

A)  an emphasis on politeness and maintaining a positive public image. 
B)  an emphasis on display rules. 
C)  to adjust their speaking to the audience. 
D)  to give only honest feedback regardless of the situation. 
A)  an emphasis on politeness and maintaining a positive public image. 
B)  an emphasis on display rules. 
C)  to adjust their speaking to the audience. 
D)  to give only honest feedback regardless of the situation.

Question 5

Suggestions for empathic listening include all of the following EXCEPT

Accepted Answer

A)  to listen for bits of information that will allow you to point out a contrasting point of view. 
B)  to eliminate physical and psychological barriers to equality. 
C)  to seek to understand both thoughts and feelings. 
D)  to view the speaker as an equal. 
A)  to listen for bits of information that will allow you to point out a contrasting point of view. 
B)  to eliminate physical and psychological barriers to equality. 
C)  to seek to understand both thoughts and feelings. 
D)  to view the speaker as an equal.

Question 6

The five steps in the listening process are _____________, ______________, ____________, and ____________.

Accepted Answer

receiving, understan

Question 7

In active listening, you are

Accepted Answer

A)  repeating the speaker's exact words. 
B)  paraphrasing back emotion. 
C)  sending back to the speaker what you think he or she meant and felt. 
D)  fully engaging yourself in the conversation. 
A)  repeating the speaker's exact words. 
B)  paraphrasing back emotion. 
C)  sending back to the speaker what you think he or she meant and felt. 
D)  fully engaging yourself in the conversation.

Question 8

Receiving

Accepted Answer

A)  is the same as hearing. 
B)  calls for you to focus on the speaker rather than on what you plan to say. 
C)  ends with accepting the message the speaker sends. 
D)  deals only with verbal messages. 
A)  is the same as hearing. 
B)  calls for you to focus on the speaker rather than on what you plan to say. 
C)  ends with accepting the message the speaker sends. 
D)  deals only with verbal messages.

Question 9

What is evaluating? How do you evaluate effectively?

Accepted Answer

A step in listening which involves judgi

Question 10

"Levelling" means

Accepted Answer

A)  reconstructing messages so that they reflect your own attitudes and values. 
B)  distorting messages because of our position or negative attitudes toward the other person. 
C)  one aspect of the message is highlighted, emphasized, and perhaps embellished. 
D)  complex messages are simplified so that they are easier to remember. 
A)  reconstructing messages so that they reflect your own attitudes and values. 
B)  distorting messages because of our position or negative attitudes toward the other person. 
C)  one aspect of the message is highlighted, emphasized, and perhaps embellished. 
D)  complex messages are simplified so that they are easier to remember.

Question 11

Which of the following is NOT a purpose of active listening?

Accepted Answer

A)  It allows the listener to be sure he/she understands what the speaker meant. 
B)  It stimulates speaker to explore feelings and thoughts. 
C)  It allows the listener to control the conversation. 
D)  It accepts the speaker's feelings. 
A)  It allows the listener to be sure he/she understands what the speaker meant. 
B)  It stimulates speaker to explore feelings and thoughts. 
C)  It allows the listener to control the conversation. 
D)  It accepts the speaker's feelings.

Question 12

Reflection back to the speaker is unnecessary.

Accepted Answer

A) True 
 B)False

Question 13

Research shows that ______don't play fair in conversation and do so, not only to women but also with other __________.

Accepted Answer

The answer of Research shows that ______don't play fair in...

Question 14

"Offensive listening" means

Accepted Answer

A)  finding fault with the speaker's messages. 
B)  removing physical barriers to communication. 
C)  actively directing the conversation. 
D)  listening only when your team has possession of the ball. 
A)  finding fault with the speaker's messages. 
B)  removing physical barriers to communication. 
C)  actively directing the conversation. 
D)  listening only when your team has possession of the ball.

Question 15

An example for effective active listening, or paraphrasing is using your own words, rather than "parroting back."

Accepted Answer

A) True 
 B)False

Question 16

Purposes of listening include the following EXCEPT

Accepted Answer

A)  relate. 
B)  learn. 
C)  backchannelling cues. 
D)  influence. 
A)  relate. 
B)  learn. 
C)  backchannelling cues. 
D)  influence.

Question 17

Which one of the following is NOT one of the five stages of listening?

Accepted Answer

A)  receiving 
B)  evaluating 
C)  repeating 
D)  responding 
A)  receiving 
B)  evaluating 
C)  repeating 
D)  responding

Question 18

Objective listening is

Accepted Answer

A)  preoccupation with self. 
B)  offensive listening. 
C)  listening with detachment. 
D)  telling a friend how the world hates him or her. 
A)  preoccupation with self. 
B)  offensive listening. 
C)  listening with detachment. 
D)  telling a friend how the world hates him or her.

Question 19

Stating in your own words what you think the speaker meant will only confuse the message.

Accepted Answer

A) True 
 B)False

Question 20

Active listening is one of the most important communication skills you can learn.

Accepted Answer

A) True 
 B)False

Which of the following is NOT required in listening with an open mind?

Critical listening is

Sometimes passive listening is more effective than active listening.

Cultures that favour direct speech prefer that you say what you mean. Cultures that prefer indirect speech prefer

Suggestions for empathic listening include all of the following EXCEPT

The five steps in the listening process are _, , , and __.

In active listening, you are

Receiving

What is evaluating? How do you evaluate effectively?

"Levelling" means

Which of the following is NOT a purpose of active listening?

Reflection back to the speaker is unnecessary.

Research shows that don't play fair in conversation and do so, not only to women but also with other ____.

"Offensive listening" means

An example for effective active listening, or paraphrasing is using your own words, rather than "parroting back."

Purposes of listening include the following EXCEPT

Which one of the following is NOT one of the five stages of listening?

Objective listening is

Stating in your own words what you think the speaker meant will only confuse the message.

Active listening is one of the most important communication skills you can learn.

Interpersonal Communication

Interpersonal Communication and Culture

The Self in Interpersonal Communication

Interpersonal Perception

Verbal Messages

Nonverbal Messages

Conversation Skills

Interpersonal Communication and Relationships

Interpersonal Communication and Conflict

Interpersonal Communication

Filters

Exam 5: Interpersonal Listening

Which of the following is NOT required in listening with an open mind?

Critical listening is

Sometimes passive listening is more effective than active listening.

Cultures that favour direct speech prefer that you say what you mean. Cultures that prefer indirect speech prefer

Suggestions for empathic listening include all of the following EXCEPT

The five steps in the listening process are _____________, ______________, ____________, and ____________.

In active listening, you are

Receiving

What is evaluating? How do you evaluate effectively?

"Levelling" means

Which of the following is NOT a purpose of active listening?

Reflection back to the speaker is unnecessary.

Research shows that ______don't play fair in conversation and do so, not only to women but also with other __________.

"Offensive listening" means

An example for effective active listening, or paraphrasing is using your own words, rather than "parroting back."

Purposes of listening include the following EXCEPT

Which one of the following is NOT one of the five stages of listening?

Objective listening is

Stating in your own words what you think the speaker meant will only confuse the message.

Active listening is one of the most important communication skills you can learn.

Interpersonal Communication

Interpersonal Communication and Culture

The Self in Interpersonal Communication

Interpersonal Perception

Verbal Messages

Nonverbal Messages

Conversation Skills

Interpersonal Communication and Relationships

Interpersonal Communication and Conflict

Interpersonal Communication

Filters

The five steps in the listening process are _, , , and __.

Research shows that don't play fair in conversation and do so, not only to women but also with other ____.