Exam 6: Managing and Improving Quality

The procedures for managing client pain are being investigated as part of the hospital's total quality management program. Whom should the manager plan to invite to this meeting?

A client has been told that chemotherapy must be postponed until he is hydrated. The client refuses the intravenous hydration and demands to go home. How would the nurse best categorize this situation?

A risk manager generally uses root cause analysis to investigate incidents. What are the likely outcomes of this action?

The nurse manager orienting newly hired nurses has explained the organization's blame-free environment. Which remark by one of the nurses indicates understanding of the policy?

Which part of Six Sigma is vastly different from other quality management programs?

Which situation is an example of the overall goal of quality management in today's health care activities?

A nurse manager is looking for evidence-based information regarding wound care. Which criteria should be used to evaluate the usefulness of an intervention?

Which quality improvement initiatives would help the health care organization meet Institute of Healthcare Improvement (IHI) goals?

The hospital organization has developed a philosophy based on the client, organizational involvement, quantitative measurement of outcomes, and processes for improvement. In which quality management process are these characteristics typically seen?

Which is the most effective method of creating a blame-free environment?

The continuous quality improvement (CQI) coordinator is establishing quality measures for a unit. These measures would be written according to which criteria?