Question 1

Which statement made the by the nurse indicates understanding of how to control the grapevine?

Accepted Answer

A)  "Grapevine rumors are generally true." 
B)  "Avoid face-to-face communication." 
C)  "Avoid spreading rumors." 
D)  "Keep rumors circulating." 
A)  "Grapevine rumors are generally true." 
B)  "Avoid face-to-face communication." 
C)  "Avoid spreading rumors." 
D)  "Keep rumors circulating." C

Question 2

Your team leader reminds you that you have forgotten to complete an assigned task.What is an assertive response?

Accepted Answer

A)  "Not now; I'm busy." 
B)  "You're right.I did forget.I'll do it now." 
C)  "It's not my fault.You should have reminded me sooner." 
D)  "I'm so sorry I've disappointed you.It won't happen again." 
A)  "Not now; I'm busy." 
B)  "You're right.I did forget.I'll do it now." 
C)  "It's not my fault.You should have reminded me sooner." 
D)  "I'm so sorry I've disappointed you.It won't happen again." B

Question 3

Dr.Jones asks you to give a medication to one of the patients,and you know the patient is allergic to it.When you point this out,Dr.Jones says,"Give the medication or I'll report this to your supervisor." What is the best assertive response?

Accepted Answer

A)  Agree to give the medication and hope no one finds out. 
B)  Say,"I won't give the medication,and I don't care who you talk to about it." 
C)  Walk away and ignore Dr.Jones. 
D)  Say,"Perhaps you and I could talk this over with my supervisor together." 
A)  Agree to give the medication and hope no one finds out. 
B)  Say,"I won't give the medication,and I don't care who you talk to about it." 
C)  Walk away and ignore Dr.Jones. 
D)  Say,"Perhaps you and I could talk this over with my supervisor together." D

Question 4

Which of the following actions can the nurse take to communicate with the supervisor? (Select all that apply.)

Accepted Answer

A)  Keep the supervisor informed. 
B)  Focus on problem solving. 
C)  Use "you" statements. 
D)  Calm down before speaking. 
E)  Choose words wisely. 
A)  Keep the supervisor informed. 
B)  Focus on problem solving. 
C)  Use "you" statements. 
D)  Calm down before speaking. 
E)  Choose words wisely.

Question 5

Which action shows the cyclical phase of forming?

Accepted Answer

A)  A group dissolving 
B)  Individuals coming together with a common bond 
C)  Developing mutual goals 
D)  A group completing tasks together 
A)  A group dissolving 
B)  Individuals coming together with a common bond 
C)  Developing mutual goals 
D)  A group completing tasks together

Question 6

Which statement would be most appropriate for the nurse to make when practicing assertive behavior?

Accepted Answer

A)  "I feel upset when Dr.Smith yells at me in front of my patients." 
B)  "I can't believe what a jerk Dr.Smith is; the doctor should be fired!" 
C)  "Dr.Smith was right in her action." 
D)  "I am reporting Dr.Smith to the medical director." 
A)  "I feel upset when Dr.Smith yells at me in front of my patients." 
B)  "I can't believe what a jerk Dr.Smith is; the doctor should be fired!" 
C)  "Dr.Smith was right in her action." 
D)  "I am reporting Dr.Smith to the medical director."

Question 7

In considering the overall task of the team,what issues should be considered in the care of the patient?

Accepted Answer

A)  Nursing care plan,religious preference,and financial base 
B)  Physician's orders,nursing actions,and religious preference 
C)  Family needs,physician's orders,nursing diagnosis,and religious preference 
D)  Physician's treatment plan,nursing plan of care,and needs of the patient and family 
A)  Nursing care plan,religious preference,and financial base 
B)  Physician's orders,nursing actions,and religious preference 
C)  Family needs,physician's orders,nursing diagnosis,and religious preference 
D)  Physician's treatment plan,nursing plan of care,and needs of the patient and family

Question 8

A nurse is caring for a Latino patient.The nurse is aware of the importance of cultural competency and providing the patient with culturally competent care.What can be done to enhance communication with this patient?

Accepted Answer

A)  Use jargon or slang. 
B)  Obtain an interpreter if needed. 
C)  Give longer explanations to enhance understanding. 
D)  Speak loudly to the patient. 
A)  Use jargon or slang. 
B)  Obtain an interpreter if needed. 
C)  Give longer explanations to enhance understanding. 
D)  Speak loudly to the patient.

Question 9

The nurse is using assertive communication skills to express self rights,when stating:

Accepted Answer

A)  "I shield others from my anger." 
B)  "I do not compromise." 
C)  "I am avoiding direct confrontation." 
D)  "I am responsible for what I say." 
A)  "I shield others from my anger." 
B)  "I do not compromise." 
C)  "I am avoiding direct confrontation." 
D)  "I am responsible for what I say."

Question 10

How can the "grapevine" best be controlled?

Accepted Answer

A)  Providing factual information in anticipation of employees' questions 
B)  Using an authoritarian communication style 
C)  Putting everything in writing 
D)  Having a strong union to represent employees 
A)  Providing factual information in anticipation of employees' questions 
B)  Using an authoritarian communication style 
C)  Putting everything in writing 
D)  Having a strong union to represent employees

Question 11

Which of the following statements about listening indicate the nurse's adequate understanding? (Select all that apply.)

Accepted Answer

A)  "Listening is the hearing of words." 
B)  "Listening requires most of our communication time." 
C)  "We pay most attention to our listening skills." 
D)  "People remember 1/3 of the messages that they have heard." 
E)  "Listening requires a lot of energy." 
A)  "Listening is the hearing of words." 
B)  "Listening requires most of our communication time." 
C)  "We pay most attention to our listening skills." 
D)  "People remember 1/3 of the messages that they have heard." 
E)  "Listening requires a lot of energy."

Question 12

The graduate nurse has an adequate understanding of effective listening when stating which of the following?

Accepted Answer

A)  "Limited level of vocabulary often affects listening skills," 
B)  "Underdeveloped attention span affects listening skills." 
C)  "External noise distractions affect listening skills." 
D)  "Emotional reactions interfere with the actual message." 
A)  "Limited level of vocabulary often affects listening skills," 
B)  "Underdeveloped attention span affects listening skills." 
C)  "External noise distractions affect listening skills." 
D)  "Emotional reactions interfere with the actual message."

Question 13

A nurse manager is delegating a task to another nurse.Which of the following action(s)would help the manager effectively communication with the nurse? (Select all that apply.)

Accepted Answer

A)  Get the full attention of the nurse. 
B)  Ask the nurse to repeat back what he or she heard. 
C)  Give directions to the nurse as the nurse is walking away. 
D)  Give clear,simple instructions. 
E)  Give instructions while multitasking. 
A)  Get the full attention of the nurse. 
B)  Ask the nurse to repeat back what he or she heard. 
C)  Give directions to the nurse as the nurse is walking away. 
D)  Give clear,simple instructions. 
E)  Give instructions while multitasking.

Question 14

The clinical instructor interprets the development of mutual goals and guidelines as

Accepted Answer

A)  norming. 
B)  performing. 
C)  storming. 
D)  informing. 
A)  norming. 
B)  performing. 
C)  storming. 
D)  informing.

Question 15

A nurse is meeting with the nurse supervisor to discuss an issue with a coworker.Which of the following statements would help the nurse effectively communicate with the supervisor?

Accepted Answer

A)  "This is all my coworker's fault.I never do anything wrong." 
B)  "My coworker always makes 100 excuses to get out of work." 
C)  "I knew you would be on their side." 
D)  "I feel upset that my coworker seems to have less work than I do." 
A)  "This is all my coworker's fault.I never do anything wrong." 
B)  "My coworker always makes 100 excuses to get out of work." 
C)  "I knew you would be on their side." 
D)  "I feel upset that my coworker seems to have less work than I do."

Question 16

The nurse interprets assertive behavior as

Accepted Answer

A)  apologetic. 
B)  coercive. 
C)  direct. 
D)  self-denying. 
A)  apologetic. 
B)  coercive. 
C)  direct. 
D)  self-denying.

Question 17

Which term refers to the group member who watches others take the risks and responsibility for group input and agrees with everyone in the group?

Accepted Answer

A)  Mouse 
B)  Motor mouth 
C)  Self-server 
D)  Know-it-all 
A)  Mouse 
B)  Motor mouth 
C)  Self-server 
D)  Know-it-all

Question 18

Which action by the nurse shows a major characteristic of aggressive behavior?

Accepted Answer

A)  Achievement of personal goals at the expense of others 
B)  Indirect expression of personal feelings 
C)  Communication of personal needs 
D)  Ability to restrict personal rights 
A)  Achievement of personal goals at the expense of others 
B)  Indirect expression of personal feelings 
C)  Communication of personal needs 
D)  Ability to restrict personal rights

Question 19

A nurse notices that a coworker has been taking longer lunch breaks.The nurse is frustrated by this and wants to use assertive communicate techniques to effectively handle the situation.Which statement(s)would be the most beneficial? (Select all that apply.)

Accepted Answer

A)  "I feel frustrated about the length of your breaks because I am really busy with my patient assignment today." 
B)  "You need to stop taking such long lunch breaks while the rest of us pick up your slack!" 
C)  "I am willing to compromise so that we can both get the breaks and help that we need." 
D)  "I am having a hard time keeping up with both of our assignments today." 
E)  "You are putting my nursing license in jeopardy." 
A)  "I feel frustrated about the length of your breaks because I am really busy with my patient assignment today." 
B)  "You need to stop taking such long lunch breaks while the rest of us pick up your slack!" 
C)  "I am willing to compromise so that we can both get the breaks and help that we need." 
D)  "I am having a hard time keeping up with both of our assignments today." 
E)  "You are putting my nursing license in jeopardy."

Question 20

Which actions can the nurse take to improve personal credibility? (Select all that apply.)

Accepted Answer

A)  Wear well-fitting clothes. 
B)  If female,wear a reasonable amount of make-up. 
C)  Be as original as possible at work. 
D)  Maintain a flattering,neat haircut. 
E)  Maintain a reasonable weight. 
A)  Wear well-fitting clothes. 
B)  If female,wear a reasonable amount of make-up. 
C)  Be as original as possible at work. 
D)  Maintain a flattering,neat haircut. 
E)  Maintain a reasonable weight.

Exam 12: Effective Communication and Team Building

Which statement made the by the nurse indicates understanding of how to control the grapevine?

Your team leader reminds you that you have forgotten to complete an assigned task.What is an assertive response?

Dr.Jones asks you to give a medication to one of the patients,and you know the patient is allergic to it.When you point this out,Dr.Jones says,"Give the medication or I'll report this to your supervisor." What is the best assertive response?

Which of the following actions can the nurse take to communicate with the supervisor? (Select all that apply.)

Which action shows the cyclical phase of forming?

Which statement would be most appropriate for the nurse to make when practicing assertive behavior?

In considering the overall task of the team,what issues should be considered in the care of the patient?

A nurse is caring for a Latino patient.The nurse is aware of the importance of cultural competency and providing the patient with culturally competent care.What can be done to enhance communication with this patient?

The nurse is using assertive communication skills to express self rights,when stating:

How can the "grapevine" best be controlled?

Which of the following statements about listening indicate the nurse's adequate understanding? (Select all that apply.)

The graduate nurse has an adequate understanding of effective listening when stating which of the following?

A nurse manager is delegating a task to another nurse.Which of the following action(s)would help the manager effectively communication with the nurse? (Select all that apply.)

The clinical instructor interprets the development of mutual goals and guidelines as

A nurse is meeting with the nurse supervisor to discuss an issue with a coworker.Which of the following statements would help the nurse effectively communicate with the supervisor?

The nurse interprets assertive behavior as

Which term refers to the group member who watches others take the risks and responsibility for group input and agrees with everyone in the group?

Which action by the nurse shows a major characteristic of aggressive behavior?

A nurse notices that a coworker has been taking longer lunch breaks.The nurse is frustrated by this and wants to use assertive communicate techniques to effectively handle the situation.Which statement(s)would be the most beneficial? (Select all that apply.)

Which actions can the nurse take to improve personal credibility? (Select all that apply.)

Role Transitions

Personal Management: Time and Self-Care Strategies

Mentorship, Preceptorship, and Nurse Residency Programs

Employment Considerations: Opportunities, Resumes, and Interviewing

NCLEX-RN Examination and the New Graduate

Historical Perspectives: Influences on the Present

Nursing Education

Nursing Theory

Image of Nursing: Influences of the Present

Challenges of Nursing Management and Leadership

Building Nursing Management Skills

Conflict Management

Delegation in the Clinical Setting

The Health Care Organization and Patterns of Nursing Care Delivery

Economics of the Health Care Delivery System

Political Action in Nursing

Collective Bargaining: Traditional (Union)and Nontraditional Approaches

Ethical Issues

Legal Issues

Cultural and Spiritual Awareness

Quality Patient Care

Nursing Informatics

Using Nursing Research in Practice

Workplace Issues

Emergency Preparedness

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