Question 1

In interviews,negative non-verbal cues include:

Accepted Answer

A)  leaning forward when smiling. 
B)  being relaxed and friendly in manner. 
C)  speaking loudly at length,and giving full details. 
D)  addressing your answers only to the chairperson of the panel. 
E)  looking away from the questioner when answering. 
A)  leaning forward when smiling. 
B)  being relaxed and friendly in manner. 
C)  speaking loudly at length,and giving full details. 
D)  addressing your answers only to the chairperson of the panel. 
E)  looking away from the questioner when answering. E

Question 2

When we are territorial,we are likely to:

Accepted Answer

A)  be concerned with informal space. 
B)  stake out ownership over some area. 
C)  be concerned with interpersonal distance. 
D)  strive for cleanliness of public space. 
E)  jealously guard members of our family. 
A)  be concerned with informal space. 
B)  stake out ownership over some area. 
C)  be concerned with interpersonal distance. 
D)  strive for cleanliness of public space. 
E)  jealously guard members of our family. B

Question 3

When the interviewee began to discuss her experience,the interviewer leaned forward to show interest.This movement is best described as a change in:

Accepted Answer

A)  gesture. 
B)  expression. 
C)  posture. 
D)  positioning. 
E)  mood. 
A)  gesture. 
B)  expression. 
C)  posture. 
D)  positioning. 
E)  mood. C

Question 4

Studies show that when people are talking:

Accepted Answer

A)  the speaker looks more at the listener. 
B)  the listener looks more at the speaker. 
C)  both the speaker and the listener make the same amount of eye contact. 
D)  they tend to stare at each other. 
E)  There is no consistency about data related to eye contact. 
A)  the speaker looks more at the listener. 
B)  the listener looks more at the speaker. 
C)  both the speaker and the listener make the same amount of eye contact. 
D)  they tend to stare at each other. 
E)  There is no consistency about data related to eye contact.

Question 5

Jill is given some advice on vocal cues.Which one of the following pieces of advice should Jill disregard?

Accepted Answer

A) 'Try to eliminate "ums" and "ahs" from your speech.' 
B) 'Try not to speak too fast.' 
C) 'Try to pronounce your words properly' 
D) 'Try not to vary your pitch and tone while speaking.' 
E) 'Try not to leave long periods of time before responding to a question.' 
A) 'Try to eliminate "ums" and "ahs" from your speech.' 
B) 'Try not to speak too fast.' 
C) 'Try to pronounce your words properly' 
D) 'Try not to vary your pitch and tone while speaking.' 
E) 'Try not to leave long periods of time before responding to a question.'

Question 6

When a stranger moves within half an arm's length and asks,'Do you know what time it is?',our backing-off is a sign that he has invaded our:

Accepted Answer

A)  intimate distance. 
B)  personal distance. 
C)  social distance. 
D)  public distance. 
E)  territory. 
A)  intimate distance. 
B)  personal distance. 
C)  social distance. 
D)  public distance. 
E)  territory.

Question 7

Mehrabian lists three dimensions of implicit non-verbal communication between people.These are: cues used to communicate pleasure-displeasure; cues used to communicate arousal-non-arousal; and cues used to communicate dominance or submissiveness.Which of the following statements matches each type of cue?
A)Stacey didn't dare meet Mona's eyes.
B)Margaret's teenage son stared blankly into the distance as she lectured him on the merits of completing his homework on time.
C)Alison beamed with a big smile when she saw Todd.

Accepted Answer

A.CUES USED TO COMMUNICATE DOM

Question 8

Which of the following is an example of paralanguage?

Accepted Answer

A)  Pointing at the desk. 
B)  Moving chairs in a room to increase chances of useful communication. 
C)  Saying one word in a sentence louder than others. 
D)  Patting a friend on the back when he does a good job. 
E)  Speaking in a foreign language. 
A)  Pointing at the desk. 
B)  Moving chairs in a room to increase chances of useful communication. 
C)  Saying one word in a sentence louder than others. 
D)  Patting a friend on the back when he does a good job. 
E)  Speaking in a foreign language.

Question 9

A person's facial expressions:

Accepted Answer

A)  play a reduced role when one experiences an emotional reaction. 
B)  are easiest to read when they give no cues to one's thoughts. 
C)  are likely to reveal one's thoughts or feelings. 
D)  are not related to the intensity of one's ideas and feelings. 
E)  are easy to mask. 
A)  play a reduced role when one experiences an emotional reaction. 
B)  are easiest to read when they give no cues to one's thoughts. 
C)  are likely to reveal one's thoughts or feelings. 
D)  are not related to the intensity of one's ideas and feelings. 
E)  are easy to mask.

Question 10

When people are trying to figure out whether you are comfortable with what you are saying,they are most likely to consider your:

Accepted Answer

A)  facial expression. 
B)  clothes. 
C)  movement. 
D)  eye contact. 
E)  wealth. 
A)  facial expression. 
B)  clothes. 
C)  movement. 
D)  eye contact. 
E)  wealth.

Question 11

Shrugging your shoulders when you are not sure is an example of using non-verbal communication to:

Accepted Answer

A)  substitute for words. 
B)  emphasise a point. 
C)  regulate conversation. 
D)  relieve tension. 
E)  None of the above are true. 
A)  substitute for words. 
B)  emphasise a point. 
C)  regulate conversation. 
D)  relieve tension. 
E)  None of the above are true.

Question 12

Match between columns
                        Premises: Jess is a relaxed communicator.
Mark is a controlled and direct communicator.
Maria is a spontaneous communicator.
John is a sincere communicator.

Accepted Answer

The Answer of dominance and credibility and interpersonal attractiveness and is...

Question 13

In an interview,your credibility may be enhanced by:

Accepted Answer

A)  maintaining a high level of eye contact without staring. 
B)  speaking loudly so that everyone in the room notices you. 
C)  smiling throughout the interview. 
D)  wearing your best clothes. 
E)  trying to minimise your non-verbal communication behaviour in case you convey the wrong impression. 
A)  maintaining a high level of eye contact without staring. 
B)  speaking loudly so that everyone in the room notices you. 
C)  smiling throughout the interview. 
D)  wearing your best clothes. 
E)  trying to minimise your non-verbal communication behaviour in case you convey the wrong impression.

Question 14

By 'impression management',we mean:

Accepted Answer

A)  setting out to manipulate friends and relations. 
B)  getting rid of personal habits that irritate other people. 
C)  leaving people with a fair and positive idea of your character and personality. 
D)  using non-verbal communication to contradict the force of what you say. 
E)  using non-verbal communication to intimidate your guests. 
A)  setting out to manipulate friends and relations. 
B)  getting rid of personal habits that irritate other people. 
C)  leaving people with a fair and positive idea of your character and personality. 
D)  using non-verbal communication to contradict the force of what you say. 
E)  using non-verbal communication to intimidate your guests.

Question 15

Pounding your fist while saying,'We must try harder,' is an example of using non-verbal communication as:

Accepted Answer

A)  a way of showing direction. 
B)  a means of reinforcement. 
C)  a way to regulate conversation. 
D)  a tension reliever. 
E)  a symbol system. 
A)  a way of showing direction. 
B)  a means of reinforcement. 
C)  a way to regulate conversation. 
D)  a tension reliever. 
E)  a symbol system.

Question 16

If I say,'You are very welcome',but look nervously at my watch,my non-verbal communication conveys:

Accepted Answer

A)  reinforcement. 
B)  substitution. 
C)  contradiction. 
D)  irrelevance. 
E)  hypocrisy. 
A)  reinforcement. 
B)  substitution. 
C)  contradiction. 
D)  irrelevance. 
E)  hypocrisy.

Question 17

The idea that you can become a successful sales manager by understanding the secret 'codes' of non-verbal behaviour is an example of which of the following myths?

Accepted Answer

A)  The 'isolation myth'. 
B)  The 'key to success myth'. 
C)  The 'single meaning myth'. 
D)  The 'territoriality myth'. 
A)  The 'isolation myth'. 
B)  The 'key to success myth'. 
C)  The 'single meaning myth'. 
D)  The 'territoriality myth'.

Question 18

Which of the following is NOT an example of the interpersonal functions of 'eye behaviour'?

Accepted Answer

A) Eye behaviour helps to show attentiveness,interest and arousal. 
B) Eye behaviour helps to initiate and sustain relationships. 
C) Eye behaviour helps reading skills. 
D) Eye behaviour helps to communicate emotion. 
E) Eye behaviour helps to define power and status relationships. 
A) Eye behaviour helps to show attentiveness,interest and arousal. 
B) Eye behaviour helps to initiate and sustain relationships. 
C) Eye behaviour helps reading skills. 
D) Eye behaviour helps to communicate emotion. 
E) Eye behaviour helps to define power and status relationships.

Question 19

The four dimensions of image are:

Accepted Answer

A) credibility,authority,interpersonal attractiveness,dominance. 
B) credibility,likeability,interpersonal attractiveness,dominance. 
C) credibility,appeal,interpersonal attractiveness,competence. 
D) credibility,hygiene,interpersonal attractiveness,competence. 
E) credibility,friendliness,interpersonal attractiveness,hair colour. 
A) credibility,authority,interpersonal attractiveness,dominance. 
B) credibility,likeability,interpersonal attractiveness,dominance. 
C) credibility,appeal,interpersonal attractiveness,competence. 
D) credibility,hygiene,interpersonal attractiveness,competence. 
E) credibility,friendliness,interpersonal attractiveness,hair colour.

Question 20

The sound of your voice is called:

Accepted Answer

A)  kinesics. 
B)  paralanguage. 
C)  proxemics. 
D)  body language. 
E)  bullying. 
A)  kinesics. 
B)  paralanguage. 
C)  proxemics. 
D)  body language. 
E)  bullying.

In interviews,negative non-verbal cues include:

When we are territorial,we are likely to:

When the interviewee began to discuss her experience,the interviewer leaned forward to show interest.This movement is best described as a change in:

Studies show that when people are talking:

Jill is given some advice on vocal cues.Which one of the following pieces of advice should Jill disregard?

When a stranger moves within half an arm's length and asks,'Do you know what time it is?',our backing-off is a sign that he has invaded our:

Which of the following is an example of paralanguage?

A person's facial expressions:

When people are trying to figure out whether you are comfortable with what you are saying,they are most likely to consider your:

Shrugging your shoulders when you are not sure is an example of using non-verbal communication to:

In an interview,your credibility may be enhanced by:

By 'impression management',we mean:

Pounding your fist while saying,'We must try harder,' is an example of using non-verbal communication as:

If I say,'You are very welcome',but look nervously at my watch,my non-verbal communication conveys:

The idea that you can become a successful sales manager by understanding the secret 'codes' of non-verbal behaviour is an example of which of the following myths?

Which of the following is NOT an example of the interpersonal functions of 'eye behaviour'?

The four dimensions of image are:

The sound of your voice is called:

Communication Theory and Professional Practice

Language and Communication Practice

Intercultural Communication

Mediated Communication

Professional Communication Research

Concepts and Applications in Interpersonal Communication

Communicating in Groups and Teams to Achieve Professional Goals

Interviewing and Negotiating

Oral reports and presentations

Writing Professionally: Process and Style

Writing for the Workplace: Content and Genre

Academic Writing

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Exam 3: Non-verbal Communication: Meanings Without Words

In interviews,negative non-verbal cues include:

When we are territorial,we are likely to:

When the interviewee began to discuss her experience,the interviewer leaned forward to show interest.This movement is best described as a change in:

Studies show that when people are talking:

Jill is given some advice on vocal cues.Which one of the following pieces of advice should Jill disregard?

When a stranger moves within half an arm's length and asks,'Do you know what time it is?',our backing-off is a sign that he has invaded our:

Which of the following is an example of paralanguage?

A person's facial expressions:

When people are trying to figure out whether you are comfortable with what you are saying,they are most likely to consider your:

Shrugging your shoulders when you are not sure is an example of using non-verbal communication to:

In an interview,your credibility may be enhanced by:

By 'impression management',we mean:

Pounding your fist while saying,'We must try harder,' is an example of using non-verbal communication as:

If I say,'You are very welcome',but look nervously at my watch,my non-verbal communication conveys:

The idea that you can become a successful sales manager by understanding the secret 'codes' of non-verbal behaviour is an example of which of the following myths?

Which of the following is NOT an example of the interpersonal functions of 'eye behaviour'?

The four dimensions of image are:

The sound of your voice is called:

Communication Theory and Professional Practice

Language and Communication Practice

Intercultural Communication

Mediated Communication

Professional Communication Research

Concepts and Applications in Interpersonal Communication

Communicating in Groups and Teams to Achieve Professional Goals

Interviewing and Negotiating

Oral reports and presentations

Writing Professionally: Process and Style

Writing for the Workplace: Content and Genre

Academic Writing

Filters