Deck 9: Coaching, Counseling, and Mentoring

Question 1

You have an employee who is going through a difficult divorce. As a result, he is not performing up to standard. This situation typically calls for _____.

A) counseling
B) coaching
C) creative thinking
D) negotiations

Answer 1

A

Question 2

Mentors always have _____ than the people they mentor.

A) more experience
B) a higher level job
C) a senior level title
D) fewer responsibilities

Answer 2

A

Question 3

Which of the following actions is part of the counseling process?

A) maintaining confidentiality
B) clarifying feelings and thoughts
C) being supportive and providing reassurance
D) all of the above

Answer 3

D

Question 4

Asking questions, listening to understand another's perspective, respecting another's individuality, and crafting unique improvement strategies are all techniques used to _____.

A) counsel employees
B) seek ways to improve performance
C) clarify thoughts and feelings
D) maintain confidentiality

Question 5

When a manager shows an employee how to use a new spreadsheet program, she is most likely involved in _____.

A) counseling
B) coaching
C) creative thinking
D) negotiations

Question 6

Which of the following actions are most important in obtaining and maintaining the trust of people during the counseling process?

A) Encouraging the person to be responsive to change
B) Empowering others to implement new ideas
C) Maintaining confidentiality
D) Validating peoples' efforts

Question 7

_____ provides a climate of warmth and safety, which makes an employee feel liked and prized as a person.

A) Meaningful feedback
B) Unconditional positive regard
C) Rewarding poor performance
D) Using an authoritative decision style

Question 8

When you ask "Does this person know how to do this task?" you are trying to _____.

A) establish a supportive climate
B) implement an action plan
C) demonstrate positive regard
D) determine the source of the problem