Exam 9: Coaching, Counseling, and Mentoring

Which of the following actions are most important in obtaining and maintaining the trust of people during the counseling process?

Which of the following actions is part of the counseling process?

You have an employee who is going through a difficult divorce. As a result, he is not performing up to standard. This situation typically calls for _____.

When you ask "Does this person know how to do this task?" you are trying to _____.

When a manager shows an employee how to use a new spreadsheet program, she is most likely involved in _____.

_____ provides a climate of warmth and safety, which makes an employee feel liked and prized as a person.

Mentors always have _____ than the people they mentor.

Asking questions, listening to understand another's perspective, respecting another's individuality, and crafting unique improvement strategies are all techniques used to _____.