Deck 6: A: Listening

Question 1

Jean routinely reads her Real Communication textbook while also watching her favorite sitcoms and communicating with her friends on Facebook. She believes she is good at _____________, but what she doesn't realize is that focusing her attention on so many different things at once presents a listening barrier because her attention is finite.

Answer 1

multitasking

Question 2

List two examples of defensive listening behaviors.

Answer 2

The textbook lists the following examples of defensive listening: selective, insensitive, self-absorbed, monopolistic, attacking, ambushing, and pseudolistening.

Question 3

Describe the difference between attacking and ambushing.
Answer Key

Answer 3

Attacking refers to responding with a negative evaluation of what someone else says, whereas ambushing involves listening for information that can be used to discredit or embarrass a person at a strategic time in the future.

Question 4

What does it mean to paraphrase as a listening behavior?

Question 5

Define critical thinking.

Question 6

Briefly describe the differences between hearing and listening.

Question 7

Briefly describe a situation in which you were required to engage in empathic listening.

Question 8

___________ is listening in order to control the communication interaction.

Question 9

How does appreciative listening benefit the listener?

Question 10

Provide an example of an environmental factor that you consider a listening barrier in this classroom.

Question 11

How does boredom affect our ability to listen effectively?

Question 12

List the three components of the listening process.

Question 13

_________ listeners listen with relationships in mind. They tend to be most concerned with others' feelings and are usually good at assessing others' moods. By contrast, _______ listeners are most concerned with efficiency; they prefer information that is clear and to the point and have little patience for speakers who talk too much or wander off topic.