Exam 6: A: Listening

Define critical thinking.

Jean routinely reads her Real Communication textbook while also watching her favorite sitcoms and communicating with her friends on Facebook. She believes she is good at _____________, but what she doesn't realize is that focusing her attention on so many different things at once presents a listening barrier because her attention is finite.

List the three components of the listening process.

Briefly describe a situation in which you were required to engage in empathic listening.

Briefly describe the differences between hearing and listening.

___________ is listening in order to control the communication interaction.

List two examples of defensive listening behaviors.

Describe the difference between attacking and ambushing. Answer Key

What does it mean to paraphrase as a listening behavior?

How does boredom affect our ability to listen effectively?

Provide an example of an environmental factor that you consider a listening barrier in this classroom.

_________ listeners listen with relationships in mind. They tend to be most concerned with others' feelings and are usually good at assessing others' moods. By contrast, _______ listeners are most concerned with efficiency; they prefer information that is clear and to the point and have little patience for speakers who talk too much or wander off topic.

How does appreciative listening benefit the listener?